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Verizon is a cell phone store in Prescott Valley, AZ.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.7
(555 Reviews)
5
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1
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Graham Forward
Graham Forward -Google user
7 months ago
While the Verizon Store is generally NOT as good as the Apple Store, Logan of Verizon at the PV Store in Prescott next to Home Depot is a glorious exception. Extraordinary patience, extreme focus on customer satisfaction, and genuine good guy all describe Logan....Read More
Sarah S
Sarah S -Google user
2 weeks ago
I came in last week for a new phone, and it was wonderful from start to finish! I was immediately greeted and checked in upon my arrival. There was a bit of a wait, which I didn’t mind because they were very busy. I had...Read More
Mary Elizabeth Connole (MaryB)
Mary Elizabeth Connole (MaryB) -Google user
a month ago
I would like to sincerely thank Jacob and the store manager (Logan?) for making my experience truly wonderful. They both went above and beyond to help me. I cannot recommend this store enough. They are both incredibly thoughtful. I thoroughly enjoyed my time with them. Thanks...Read More
Justin Masterson
Justin Masterson -Google user
2 weeks ago
I have been a Verizon customer for over 4 years, I have experienced Verizon corporate stores all across the west coast of the United States of America. This Verizon store is by far my favorite. Jaqueline (spelling might be off) is very professional, friendly, and...Read More
Abigail Mosienko
Abigail Mosienko -Google user
3 months ago
We came in to start a phone plan and Adam took care of us! He was so helpful and helped break down everything so I could understand it clearer. He made sure to take care of us and I had a surprisingly super awesome...Read More
Susan Scollo Mcwilliams
Susan Scollo Mcwilliams -Google user
5 months ago
My husband and I visited yesterday , April 29th. I'm sorry I forgot the girls name, but she was delightful and so very helpful. Although she was the only one there and she was left by her seelf to help everyone at closing, she...Read More
James Ward
James Ward -Google user
Edited 4 months ago
Terrible place. Employees standing around while telling me to wait a few minutes as I wait for much longer Edit: Went in next day and they had a larger work force and I was helped instantly. Must have just been a bad day for both parties...Read More
PJ Maynard
PJ Maynard -Google user
6 months ago
Always have had a positive experience at this store even if busy and have to wait. When get help they are dedicated to just you and are always helpful. Today I needed help with my screen protector. Very nice lady helped me and no...Read More
James Paeski
James Paeski -Google user
8 months ago
Store has a great selection of phones and tablets.Also has been my experience over the last six years of working with them that to do an upgrade, they are very easy, explained all of the process and typically have all of the accessories I am...Read More
Ronnie Exworthy
Ronnie Exworthy -Google user
2 weeks ago
The manager Robert W. was professional, friendly, helpful and resolved my issue.
Terri D
Terri D -Google user
8 months ago
They are prompt in greeting and helping you, professional and dependable. Their employees are like the Geek Squad equivalent for cell phones. I have bought my past 3 phones here and they do set up and complicated tasks I couldn't do on my own.
Rhonda Cordova
Rhonda Cordova -Google user
5 months ago
Aleeza Was so helpful today I really appreciated the time She took to explain things to me. I was very impressed by her knowledge!
Bankster Slayer
Bankster Slayer -Google user
8 months ago
Chloe helped me today at the P.V. Verizon store. She was magnificently efficient and friendly. I had to turn in my old phone as a trade-in for my new Samsung24. It took her only about 3 minutes to process since I had already wiped the...Read More
Lena Williams
Lena Williams -Google user
10 months ago
I went yesterday (Black Friday) because my phone wasn't working anymore. Even though they were packed, I didn't have to wait long. Chloey went above and beyond what she was required to do to help me and the door greeter also provided exceptional service on...Read More
Andrew Mucha
Andrew Mucha -Google user
10 months ago
I have been on and off again with Verizon Wireless since 2002. It’s been very much a love hate relationship. I have witnessed over the years that the service quality and customer retention efforts have completely changed. In the beginning associates made commissions also, but...Read More
Matthew Fletcher
Matthew Fletcher -Google user
10 months ago
This place is great. I recommend seeing Caleb. He was super nice, let me girls roam around and knock a couple things over while we figured stuff out. He got me in and out.
Kelly Poploski
Kelly Poploski -Google user
2 years ago
Tech guy hooked me up, BIG time! These guys are awesome. Not only did he transfer my data to the replacement tablet, but I got a heads-up for the new S 23 promotion and found out that my old phone was listed for more...Read More
Ron Mansfield
Ron Mansfield -Google user
a year ago
IMO the best Verizon store in town. Tony was extremely knowledgable and helpful. He helped us both choose two phones and a great plan. Ported our old numbers, phone contents and settings. WAY better than trying to do this ourselves online!
Jean K
Jean K -Google user
3 years ago
Ordered phone online couldn't finish transfer so went in to the Verizon store and Manny was fabulous. Didn't make me feel stupid and effortlessly transferred data and activated my new phone. I have always had great service at this location. Everyone is professional...Read More
Christina Rena' Grimmett
Christina Rena' Grimmett -Google user
2 years ago
Staff very helpful. Well educated in helping customers with a host of different problems. Our staff member was Manny. He was patient with all our questions and very professional and informative. He fixed our problem and gave us peace of mind.

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments