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Call Direction Website Reviews

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Verizon is a cell phone store in Mission Viejo.

Verizon Review Summary

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Reviews & Ratings

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4.7
(271 Reviews)
5
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1
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Larry Soros
Larry Soros -Google user
7 years ago
I made a stop at Verizon today to compare their family plans against those of AT&T as I plan on switching to one of those two networks soon at the request of my daughters, who are sick of our value plan (go figure). Verizon definitely...Read More
D
D -Google user
4 years ago
I had been dreading getting a new phone for weeks. The process has always been confusing and daunting to me. I am very happy to say that Taylor from the Verizon store in the Shops at Mission Viejo mall completely blew my preconceived...Read More
Staci Berry
Staci Berry -Google user
a year ago
I came into the Verizon store at the Mission Viejo Mall frustrated as can be because my phone wasn’t working. I met the representative Chris in the store and he immediately went to work to help me out. Chris fixed my issues in lightening...Read More
Gary Conklin
Gary Conklin -Google user
a month ago
Thank You Ivan and Petre! I came in and spoke to Petre as few days ago about Verizon offers to upgrade our cell phones. He was very knowledgeable and helpful. Today, I brought in our new phones for set-up. Ivan was also very...Read More
Jerney Allen
Jerney Allen -Google user
3 months ago
I saw Petre one time prior to actually setting up my phone plan on this last visit. He was very helpful and informative as to what I was doing in my switch from types of carriers as well as the type of phone that I...Read More
E8N
E8N -Google user
6 months ago
New to reviewing my experiences publicly but my son told me to. I want to take a moment to recognize the incredible service I received at this Verizon store! Neemonnie is hands down the best. She helped transfer my entire family to a better...Read More
Mohammad reza Abdollahi
Mohammad reza Abdollahi -Google user
4 months ago
Jakob was a tremendous help! He was very respectful and professional and I will definitely do more business at this location thanks to him.
Ethan Webb
Ethan Webb -Google user
6 months ago
Neemonnie is honestly the best help. She helped transferred my whole family to a better plan and helped us all upgrade our phone. My family is very precise and can be difficult at times to work with. She not only provided 5 star service. She...Read More
Cher Lloyd
Cher Lloyd -Google user
10 months ago
I’m not one to leave reviews, as you can tell by my account, but I felt obligated to make a review for this store! The manager, Neemonnie, and Petre went above and beyond to help me and my son get set up with new phones...Read More
Kimberly Clark
Kimberly Clark -Google user
2 months ago
Kyler is amazing team member great service fast and easy transfer of service from att I highly recommend Kyler!
Diane Stewart
Diane Stewart -Google user
6 months ago
Peter Was extremely helpful in helping us pick out protective cases and screen protectors for our new iPhone 16. He was very professional and patient.
Christine Martin
Christine Martin -Google user
a year ago
Armin and Pietre were fantastic. They helped us with a difficult transfer. They were able to team up and handle our issues as well as any customer who came in. We would have taken much more time anywhere else. They made sure we had the...Read More
Theresia Duzich
Theresia Duzich -Google user
9 months ago
I am very pleased with how my appt went at Verizon at Shops at Mission Viejo Mall. My tech was ready for me prior to my appt time and got right to work . They got me a better priced plan and loyalty perks for...Read More
Jill Mccarty
Jill Mccarty -Google user
6 months ago
The wait time was crazy long but once we got staff, it was incredible and they did an incredible job. It’s just it takes a long time for customer and it was just a crazy wait time over an hour.
Andrei Latypov
Andrei Latypov -Google user
a year ago
We recently bought a phone in this store, the employee Chris explained everything very well and helped us choose. Despite our poor English, Chris was very patient and helped us as best he could. Thank you Chris. I recommend.
Rose Baptiste
Rose Baptiste -Google user
a year ago
Aaron is extremely professional, we-mannered, and is what I standardize as the epitome of a great Verizon representative. He did an amazing job in assisting me with my account. From here on forward, I will only be going to this store for the outstanding customer...Read More
Tina Williams
Tina Williams -Google user
a year ago
Josh was so patient and amazing. Very knowledgeable. He set me up and even saved me money. Suggested bundling my streaming service through Verizon which will save me money instead of paying for all my streaming services separately
Catalina Westerfeld
Catalina Westerfeld -Google user
a year ago
Fantastic customer service! Even when they are busy, they acknowledge people while they are waiting. Aaron, Chris, and Miguel helped me solve all my phone related problems, and went beyond my expectations to make me a happy customer. I have to say my situation was a...Read More
James Bastian
James Bastian -Google user
a year ago
Aaron is amazing. He is always so professional and even keeled in addressing any situation or problem. On New Year’s Day we had difficulty activating our son’s new phone and Aaron calmly walked through the process and got us activated within 20 minutes. I cannot...Read More
Melinda Schroeder
Melinda Schroeder -Google user
2 years ago
Christopher was welcoming, he was on point and knew what he was talking about. He explained everything in great detail, and You can tell that he really likes his job! Thanks again Christopher it was nice meeting you!! I will recommend this Verizon store to...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly