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Call Direction Website Reviews

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Verizon is a cell phone store in Naples, FL.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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4.8
(1031 Reviews)
5
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2
1
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Alyssa “Lyssie” Emma
Alyssa “Lyssie” Emma -Google user
Edited 5 years ago
Thank you, Christian! He got my phone activated with a new SIM card —but knew exactly what was wrong with my phone and what to do to get it up and running quickly. (I’d give 6 stars for him being helpful && answering my questions...Read More
Yaisel Yumas
Yaisel Yumas -Google user
a year ago
Came to the store, and I received the best customer service from Renee . She helped me with my phone trade. Go ask for her recomend 100 % , fast and reliable
Kathleen Reed
Kathleen Reed -Google user
2 weeks ago
I had an amazing experience working with Abed while purchasing my new phone! He was extremely helpful, patient, and knowledgeable throughout the entire process. He took the time to answer all of my questions, explained everything very thoroughly, and made sure I was comfortable with...Read More
Lauren O'Neill
Lauren O'Neill -Google user
3 months ago
Truly a five-star experience with Raquel! She was authentic, friendly and knowledgeable as she worked with me on replacing my old phone and updating my plan. She’s one of those people you instantly like and trust, and she made my experience both seamless and enjoyable....Read More
Christina Fischer PA
Christina Fischer PA -Google user
3 months ago
June 8th – I needed extra data for a short period, and I was grateful for the support I received. Several employees at the door were ready and willing to assist. I had the pleasure of working with Raquel, a tech specialist who went above...Read More
Heather Fernandez
Heather Fernandez -Google user
3 months ago
Wow, Raquel and Manny were Super- amazing! They were so knowledgeable and friendly. I will be coming back to your location and referring others to go there too.
christopher pelaez
christopher pelaez -Google user
2 weeks ago
Juan and jullian were both very helpful with my process in the trade in deal to upgrade my phone. They answer every question I had and more.
Lynn Harac
Lynn Harac -Google user
10 months ago
Marian exceeds at customer service! She was extremely knowledgeable with the set up of my new Apple phone and watch. Despite the process taking longer than anticipated due to technology access issues, she was cordial and patient while on the phone with her colleagues....Read More
bema1311
bema1311 -Google user
7 months ago
My husband and I had a great experience at this location. Michael was our sales assistant. He is very knowledgeable and extremely helpful. I have been with Verizon 15 years and he was hands down the best Verizon employee I've ever delt with. I...Read More
Jennifer Deiros
Jennifer Deiros -Google user
8 months ago
Raul was very helpful! He greeted us at the door. He resolved our issue quickly and suggested tips to prevent future problems. Then, he walked us back to the door wishing us well. Polite & efficient!!! It’s wonderful that you can reserve an appointment...Read More
Melynn
Melynn -Google user
9 months ago
After months of trying to resolve ongoing account concerns at various Verizon stores around Naples and Miami, I finally had the pleasure of visiting this location where Josie truly listened to my issues and demonstrated a genuine willingness to help. From the outset, she demonstrated...Read More
Marcia Weis
Marcia Weis -Google user
11 months ago
Christian was an excellent sales person technician and gave us all the help we needed. He never rushed us. He never tried to sell us another phone. He just did what we asked and more to help us out. We’re very pleased with him and...Read More
Faith Musina
Faith Musina -Google user
9 months ago
5 Stars! My sister and I came in to trade in our old phones for new ones and Julio was so helpful! He helped us and told us about all the new deals and was just an absolute pleasure. Next time I come in I...Read More
Jovana Nikolic
Jovana Nikolic -Google user
6 months ago
Thanks to Mateo, my family and I got brand new appliances as part of the promotion. With a lot of patience, kindness and knowledge, Mateo found the best solution for each of us. For every recommendation 😀👍👍👍👍👍 …
Stefani Medina
Stefani Medina -Google user
10 months ago
I had a nice experience working with Raul. He was incredibly thorough in explaining all of the options available and made sure I understood everything about the plans, devices, and promotions. His attention to detail and willingness to answer all of my questions really set...Read More
Ines Gizzarelli
Ines Gizzarelli -Google user
9 months ago
In the past 6 month, I have gone into Verizon three times, always greeted with a smile and gratefully helped by Alex, Matthew and, more recently, Flow. My last visit concerned a problem I was having with 'storage'. Flow gave me a much needed-to-know lesson...Read More
Nancy Whitsett
Nancy Whitsett -Google user
a year ago
The experience and customer service were exceptional from the time we walked into the store and were greeted by Matthew through completing the transaction for our new phones. Matthew was so incredibly patient, and knowledgeable, and answered all our questions and concerns with a...Read More
Jeff Bartell
Jeff Bartell -Google user
a week ago
Great professional service with Papow . Kind, courteous, and personable.
Psolar
Psolar -Google user
a year ago
Great place to buy phones and other electronics! Marie Anne did an incredible job. She didn’t make me wait more than what I needed to and she clearly knew what she was doing. Other members of the staff were really helpful too!
Deborah Simon
Deborah Simon -Google user
10 months ago
Great experience. Upgraded to iPhone 16 Pro. Marian is very knowledgeable and patient. The whole process from start to finish went very smooth. This is my third or fourth upgrade at this store location.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards