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About

Verizon is a cell phone store in Portland, OR.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(53 Reviews)
5
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1
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KD Brenneman
KD Brenneman -Google user
3 weeks ago
Ashton went above and beyond and was so patient and helpful. There was some ridiculous porting issue I had going from ATT to Verizon and no one seemed to understand or help until he was able to get it done. Thanks again, Ashton!
M S
M S -Google user
2 months ago
We have had a fantastic experience with Verizon team- uber patient. Renee is a rock star & awesome at what she does!
Charlie Schwartz
Charlie Schwartz -Google user
a month ago
Had a great experience here. Everyone was fantastic, helpful and provided exceptional service. In particular Renee was super helpful helping us find the right option!
Christel Gomes
Christel Gomes -Google user
9 months ago
I just wanted to say that the customer service from EMA today was AMAZING. We felt we absolutely must leave this review coz we've had some pretty low quality service in a number of places and Ema was truly a breath of fresh air. She...Read More
Ramon Hodges
Ramon Hodges -Google user
2 months ago
My phone never works when I use it but it works when the employee puts his hands on it. Brayden is awesome go see him.
Katelyn Andrade
Katelyn Andrade -Google user
8 months ago
Emily and the management team were EXTREMELY helpful with navigating my phone situation. They worked very hard on making sure I was taken care of. I absolutely recommend this team and store, especially Emily.
Zach Fang
Zach Fang -Google user
a year ago
Every time we go here it's been fantastic. One of the most efficient Verizon stores I've ever been to. We came today expecting to spend hundreds of dollars to get a new phone but Jabel looked at it, said "I think I can just fix...Read More
Jackson Caldwell
Jackson Caldwell -Google user
3 months ago
Jebel was very professional and helped me out quickly in the last hour of the day. Terrific service. Thank you!!
Harry Aarons
Harry Aarons -Google user
a year ago
I'd been struggling to get a phone on a new line for a month, receiving truly awful service from the online chat & phone queues. I had no wait receiving service at this location, which was efficient, kind, and helpful. Almost every problem I'd had...Read More
Aubrey Orlando
Aubrey Orlando -Google user
a year ago
This Verizon location has excellent customer service! They've gone above and beyond to answer all my questions and ensure I was happy with my new plan while patiently resolving any issues. They patiently listened to my concerns on each visit and didn't try to upsell...Read More
Maya Jurek
Maya Jurek -Google user
6 months ago
Very friendly staff! Unfortunately the store doesn't sell the kind of pre-paid SIM cards we were interested in, but they directed us to where to get them 👍 …
Carol McCarthy
Carol McCarthy -Google user
a year ago
I was dreading having to buy a new phone-but it had to be done. A friend had gone to the 23rd Verizon store and been very complimentary of the staff. Over the series of a week, I worked with Ashton and Emma. They were...Read More
RCHF and CARES Northwest
RCHF and CARES Northwest -Google user
6 years ago
The team was great! They were friendly and knowledgeable. They got my new phone set up and I was back to work quickly. I was having issues with my Apple ID and they helped me through all the issues with a defective iPhone I had...Read More
Al Davisson
Al Davisson -Google user
2 years ago
I have been to this location several times, and it’s great! Jabal helped me pick out an iPad today and answered a dozen questions I had. He and Kylie helped me finalize that purchase up until the last minute they were working. Their …
Mikey Mann
Mikey Mann -Google user
4 years ago
I went in to get my new iPhone and boy was there some crazy technology issues. None of the Kiosks worked, after several attempts and restarts. The staff were on the phone right away and calling people to get it fixed. I was there for...Read More
Jonette Swanson
Jonette Swanson -Google user
3 years ago
I lost my phone at a very unfortunate time (when is is not unfortunate?) and my visit to this location ended up being a far more complicated transaction than expected (3 1/2 hours) The entire staff at this store was incredibly helpful but …
Katie Thomas
Katie Thomas -Google user
4 years ago
The staff at this Verizon Express is fantastic! I came in to upgrade my iPhone 6s, thinking things might be complicated... but no! …
Mike Dahl
Mike Dahl -Google user
5 years ago
I had came into the Verizon store and was treated like a number one priority which feels amazing considering past experiences with Verizon. Eric was so helpful and indoduced the new express type system that they are incorporating. Not only …
Kevin Bakke
Kevin Bakke -Google user
5 years ago
This place is awesome! It is a new Verizon express store, it has a self service station with people that help if you have questions. You can make an order on your app and pick it up at this location as well. Our experience was...Read More
Tasha Gist
Tasha Gist -Google user
3 years ago
THANK YOU FAITH AND TIM! You are my new celebrity crushes. They got me a new phone in 20 minutes after I spent hours on the phone with Verizon and had been shut down at another store. They worked with me to figure out my...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments