Ruben helped me with my account, which I couldn't access from my home computer because my phone screen was broken, so I couldn't get texts to use my two-factor authentication. He verified that I had insurance, and put me in contact with the insurance company....
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Ruben helped me with my account, which I couldn't access from my home computer because my phone screen was broken, so I couldn't get texts to use my two-factor authentication. He verified that I had insurance, and put me in contact with the insurance company. While I was waiting on the store phone to talk to the insurance people, he went to help someone else. A Verizon manager, whose name I unfortunately forgot, then helped me when the insurance ALSO required 2FA that I couldn't access from my phone, and printed out the insurance paperwork for me to go get the phone fixed. They were both very patient, helpful and resourceful! (The store they sent me to, UBreakIFix, was also great.)