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Call Direction Website Reviews

About

Verizon is a cell phone store in Gaithersburg, MD.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.4
(192 Reviews)
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1
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sue and bill stief
sue and bill stief -Google user
5 months ago
Kevin was a huge help!!! He explored options for us, provided great info and efficiient service. His people skills are super.
Arthur Burnham
Arthur Burnham -Google user
9 months ago
Kevin was fantastic! Knowledgeable, patient, put the time and effort into helping me. I have been around and the average person does not provide this level of customer service Kevin you need a raise bro !
Sharon Walker
Sharon Walker -Google user
7 months ago
We had Kevin help us and he was great! Super patient and professional with helping us move our service from AT&T to Verizon. Very happy with our service!
Anne Lomperis
Anne Lomperis -Google user
10 months ago
Kevin was just wonderful! I was having all kinds of problems getting my phone to port over to Verizon from Xfinity across 2 days ats. Today, he figured everything out and got me set up after multiple blocks and steps in the process....Read More
CJ
CJ -Google user
2 years ago
The specialist AJ was awesome! He solved a very frustrating problem with my new phone. He knew what to do, was patient and very professional. The young lady was also very kind and professional. She greeted me when I walked in the store and made...Read More
Claryce Boone
Claryce Boone -Google user
3 years ago
Excellent customer service! As soon as I walked in I was greeted and asked what I needed. The manager assisted me and took care of all of my needs. I think his name was Roberto. He helped me upgrade my phone and watch which was...Read More
John Matthews
John Matthews -Google user
2 years ago
They were quick, friendly, and knowledgeable. Our representative, Gabbs, was Great! She helped us with our warranty claim and guided us through the most economical choices for our plans. She took a genuine interest in helping us and we left very happy with...Read More
Trish Matson
Trish Matson -Google user
2 years ago
Ruben helped me with my account, which I couldn't access from my home computer because my phone screen was broken, so I couldn't get texts to use my two-factor authentication. He verified that I had insurance, and put me in contact with the insurance company....Read More
khoa nguyen
khoa nguyen -Google user
a year ago
Olawale was a great salesman, he was l knowledgeable, awesome customer service, quick and respectful. I highly recommend this rep, would come back just for Olawale
Carlee Delp
Carlee Delp -Google user
7 years ago
I had great customer service here yesterday. It was busy and had to wait a few minutes to talk to someone, by after that I was in and out. My screen protector broke, but it did its job and protected my actual phone. He...Read More
Aurora Hutchinson
Aurora Hutchinson -Google user
9 months ago
Kevin Mejia was very helpful, friendly and professional. Best in-store experience ever!
G O
G O -Google user
a year ago
Was there today because my SIM card was failing. Got assistance really quick replaced it for free and left in less than 20 minutes. Thanks guys!
Agustin Cortes
Agustin Cortes -Google user
6 years ago
Actually very good. There were only 2 employees and they managed to take care of 10+ costumers. Well done Verizon. I had to wait for a little but it was definitely worth.
Pinar Gezgec
Pinar Gezgec -Google user
2 years ago
We had a bit of a wait but then Ruben was able to help us with our questions and treated us with great costumer service.
Marty Epstein
Marty Epstein -Google user
3 years ago
Most recent visit was EXCELLENT. Carlton went well beyond to make sure issue w cell was fully assessed and corrected. Texting to follow up. Additionally his Verizon Team was most helpful in their support as well.
Chuck Sherman
Chuck Sherman -Google user
5 years ago
Stopped by the Gaithersburg Square Verizon store to get help synching my android with my Versa. Really didn't expect them to be able to help. But happy to say that one of the technicians, Yennifer, spent some time and was able to get...Read More
Rachel Minich
Rachel Minich -Google user
5 years ago
Prompt, friendly, informative. The rep (Roberto) even went out of his way and provided a print out on how to transfer info from phone to phone -- which was the reason for my visit. I'll be revisiting this location. Thanks!
Michael Linford
Michael Linford -Google user
7 years ago
I came in at around 10:30 and had to wait about five minutes, but Carlton, the person who helped me, was great, so no worries.
Paul Duty
Paul Duty -Google user
3 years ago
The manager Gil gave me excellent service today. 8 highly recommend him. Thank you.
Kamal M
Kamal M -Google user
4 years ago
Great customer without the extra hassle of someone trying to sell you something you don't need.

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments