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Reviews (800) 880-1077 Call Direction Website Photos About
Stores Cell phone stores Michigan Utica Verizon
Verizon in Utica

Verizon in Utica

Is this your business?
3.6 (377)
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
10:00 am - 5:00 pm
Cell Phone Stores Telephone Companies
Stores Cell phone stores Michigan Utica Verizon
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(800) 880-1077 Direction Website Reviews

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(800) 880-1077
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Verizon

45111 Park Ave, Utica, MI 45111

 https://www.verizon.com/stores/details/michigan/utica/utica-202396/?CMP=seo_b_x_vz_gbp_ot_2022_08_website
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About

Verizon is a cell phone store in Utica, MI.

Verizon Review Summary

The summary was generated by AI, based on reviews.

This Verizon store at 45111 Park Ave offers a wide range of phones and plans, with knowledgeable staff providing excellent customer service and helping customers find the best options for their needs.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

BestBuy.com: 4.6/5

Verizon.com: 4.8/5

Initializing review summary...

Reviews & Ratings

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3.6
(377 Reviews)
5
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1
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William Schall
William Schall -Google user
2 years ago
Fahim got me in and out quick with the newest iPhone 14 plus. He made it quick and easy switching from AT&T to Verizon. Made sure to get me a 200$ Rebate via visa gift card! But nothings better than smooth fast and swift service...Read More
Darren Mathis
Darren Mathis -Google user
7 years ago
Wow! The service here is on another level. I brought my phone over from Europe and the it did not work immediately. The store manager, Habib said that they were not going to quit. Then a genius named Jeremy pulled some MacGyver / CIA /...Read More
Valerie Harris
Valerie Harris -Google user
5 years ago
No Review Text
Lori Ann Litz
Lori Ann Litz -Google user
3 months ago
Austin was fantastic in assisting me in getting my new iPhone with two numbers activated. I was pretty frustrated after following the instructions properly and the phone still wouldn’t activate. Austin had a very calming presence and swiftly resolved the issue and examined our account...Read More
John B
John B -Google user
3 months ago
First, let me point out I have dealt with retail customers and wholesale accounts for the past 34 years. If I had ever talked to one of my customers or wholesale accounts in the manner I was spoken to today at this Verizon store in...Read More
Lilly09
Lilly09 -Google user
3 months ago
If you guys choose to come here which I wouldn’t recommend DON’T work with LANCE!! I came with my mom to get information on the iPhone 16 and my mom needed her phone fixed and we also needed my grandma‘s fixed so he told us...Read More
Marc Krauter
Marc Krauter -Google user
9 months ago
After getting irate with phone support a representative at the store was able to print a shipping label for me. This took nearly three months. Follow up. Verizon heavily relies on their phone support system. The 585 number for this store only connects to...Read More
ali jawad
ali jawad -Google user
11 months ago
Lach of specialists, lack of respect, and lack of help. Brian, the “manager”, said he doesn’t help people, even though he helped someone who walked in right away, ignoring us like we’re nothing. Then, as he was helping us, he decided to help a couple...Read More
Kelley
Kelley -Google user
10 months ago
First customer service person, who sold me the phones, was great. Then one of the new phones wouldn't authenticate so I went back to the store. The second customer service person informed me it was my fault because I didn't pay extra for icloud and...Read More
Carolyn Essian
Carolyn Essian -Google user
a year ago
No stars would be more appropriate. Staff is unfriendly and never smiles. Very bad experience. Manager was a robot.Bought a flip phone for a senior man. They charged a 35.00 upgrade fee. He keeps his phone a long time and has been a Verizon customer...Read More
Steve
Steve -Google user
8 months ago
I visited Verizon with a phone that wasn’t working at all. Once at the store the customer service representative looked at me and said “I think you’re gonna have to call Verizon”…….. I panned the entire store and said? Call Verizon? I was totally under...Read More
Brenda Whitehead
Brenda Whitehead -Google user
a year ago
Thank you Kelly!!! Kelly was very nice and she listened to my interests and answered my questions. She was great!! I only gave a 4 star because there was another woman working, I'm guessing she was Kelly manager, she kept coming over...Read More
Maribeth Wormsbacher
Maribeth Wormsbacher -Google user
a year ago
Being a Verizon customer for 17 years I have never once been treated the way Jesse treated me. I know it was 10 minutes before they closed. He would not even let me explain the situation, just kept saying I understand that mama. Ordered a...Read More
Bort Simpson
Bort Simpson -Google user
4 months ago
I recently visited this Verizon store for a scheduled appointment to replace my iPhone. Unfortunately, my experience was far from satisfactory. Upon arrival, we were not greeted or acknowledged by the staff. Despite having an appointment, we waited for over 10 minutes before a salesperson...Read More
Pam Deaner
Pam Deaner -Google user
a year ago
Whet in to ask question about my bill.was told they cannot look at my bill or assist me. 8/18/23 in Utica. Not helpful. Do not want to assist with anything. What are they getting paid for?They us to be helpful . Have been with them...Read More
Suzanne R
Suzanne R -Google user
a year ago
Verizon customer of 20 plus years. Verizon now wanted to charge $30 per phone to transfer old phone to new phone which you can just do yourself at their location. It’s a corporate policy . Prior to visiting the store when I ordered the phones...Read More
Matt Jenkins
Matt Jenkins -Google user
a year ago
The worst customer service I have ever experienced in my life. Just went to the store right before closing time and I was talking to an associate, and the blonde lady manager came and pushed him out of the way, saying that we’re closing and...Read More
Jimmy Fox
Jimmy Fox -Google user
6 years ago
Very prompt service from Joe. Couldn't believe how quickly I was in and out. We had spoken briefly on the phone earlier in the day and he made sure to have me ask for him so he could continue my account service in-store personally. Everyone...Read More
Joe Magnifico
Joe Magnifico -Google user
a year ago
The absolute worst Verizon store I’ve been in 4+ workers and still you’re gonna wait over an hour, I went in for a simple SIM card replacement and they didn’t even bat an eye twice to help. Customers that came after me somehow were prioritized...Read More
Dajanique Rodgers
Dajanique Rodgers -Google user
3 years ago
Very dissatisfied with this Verizon location. I’ve been here all of 3 times and have only had one decent experience which was thanks to Brian Rumph. I’ve been to this store, not greeted upon entering. And stood there waiting for help. As other customers have...Read More
Christina Domke
Christina Domke -Google user
6 years ago
Lina helped me and she was SO nice. She helped me place my order for my new phone AND showed me another product that I was interested in. The only reason I didn't give 5 stars is because now they are STRICTLY a retail store....Read More
JC Knorr
JC Knorr -Google user
a year ago
Jesse and Jillian were awesome!! We transferred an android to an iphone and it was worth way more than the $30 charge!!!well had to come back on a mew issue. somehow a protection plan got added to an older model phone we...Read More
Kelly M
Kelly M -Google user
a year ago
I came in on December 21st to add my parents onto our plan and get them new phones. I had a wonderful experience and everything went super smooth. I got them the free phones and the guy working there informed me on an amazing promotion...Read More
Andrew Love
Andrew Love -Google user
2 years ago
Jesse set up my new phone service with Verizon. Disappointed with the lack of honesty and the way he withheld information. Adding protection for an extra $17 a month, which I said multiple times I did not want. Telling me I get Apple Music for...Read More
Doreen Orlando
Doreen Orlando -Google user
5 years ago
After exchanging a phone earlier today, the new phone experienced the same issue. Returned to the store. Brian, who helped us earlier, was with a customer. We were assisted by Jessica who didn’t take the time to listen or to fully understand the...Read More
Matthew LaLone
Matthew LaLone -Google user
3 years ago
They didn't have any phones to look at or play with. They did have some phones that started at 1500. The salesman suggested that I should go to Best Buy to look at phones and then come back to him and he could look it...Read More
Michael Shallal
Michael Shallal -Google user
2 years ago
Came to upgrade 3 phones and was told that they don't do that here anymore. Everything is done online and by calling telesales. I don't know why they even have stores anymore. They don't have any inventory I was told and they...Read More
James Sliwinski
James Sliwinski -Google user
5 years ago
Almost wanted to cancel my business plan just based off the horrible expireince I received with support from Verizon over the phone will never use that option again.Lena and the guy from the business area had my phone plan fixed within a few minutes, so...Read More
anthony a
anthony a -Google user
4 years ago
Horrible service. There were 2 employees on the floor, 2 customers, and we could hear a bunch of people in the back. Nobody greeted us, asked if we needed help, nothing. When one employee was done with his customer, he walked right by us and...Read More
Maria I
Maria I -Google user
2 years ago
I had a problem with my phone not being able to download certain apps. The message in the play store was that the app I was trying to download (e.g. Target), was 'not available in my country'. I went to another verizon store before this...Read More
Top Dog
Top Dog -Google user
4 years ago
They scammed me for the SECOND time in as many years. They will tell you anything they need to to get you to buy new and they say your bill will be "200" going forward... just got my bill today for 300!!!! With a line...Read More
Angela Kimbrough
Angela Kimbrough -Google user
5 years ago
I arrived at the location this evening at 7:30pm tonight the young lady asked how could she assist me? I told her I wanted to switch services over to Verizon from Sprint. The lady proceeded to tell me she could give me the phone, but...Read More
morekelbel 23
morekelbel 23 -Google user
6 years ago
We bought an iPhone and they wouldn't transfer data, help set up the phone, or put on a screen protector. We were told that it would take too much time if they did that for everyone. Also, their wifi wasn't good. Best Buy does all...Read More
Michael Fair
Michael Fair -Google user
8 years ago
Would give this a store a zero of I could. Went in there and they told us that warranty looks internally at phones when there is no physical damage. Call verizon on the phone and they said that is not true. The person at the...Read More
John W
John W -Google user
8 years ago
Absolutely the worst Verizon Store in the area. They are liars and con artists who only care about making money. Instead of following the notes on my account and upgrading my phone. They made me pay for the entire phone even though it was not...Read More
Mark M
Mark M -Google user
5 years ago
My wife and I have always had positive experiences with the Utica Verizon store until now. Yesterday my wife took her new phone into the store to have it activated and was treated rudely by the store rep who complained about the fact that she...Read More
Maryann Cisneros
Maryann Cisneros -Google user
6 years ago
Worst service ever, we had to wait forever for someone. Then we finally get help, only to hearfrom the gentleman behind the counter, he had no idea how to pull up a phone call log. He then told us to go home and call Verizon...Read More
lily black
lily black -Google user
8 years ago
Slow. Slow. Slow. These associates Wasted mine and their own time for over 3hrs going over endless mumbo jumbo to find out in the end the deal wouldn't work. You'd think checking into meeting certain VERIZON criteria would be the very first thing a...Read More
buzz zub
buzz zub -Google user
6 years ago
Having Verizon service means that I often have phone reception where others in my group do not.I should also mention that I have driven all over the U.S. & Canada for work & pleasure. Most of that time is spent driving in rural areas. I...Read More
V Bachi
V Bachi -Google user
9 months ago
We had an appointment today at 12pm, no clue why they make you have an appointment when they don’t even help you on your appointment time. Rayneshia checked us in at the door, let me start by saying if I could rate this store zero...Read More
Yolanda Wallen
Yolanda Wallen -Google user
a year ago
I purchased a phone last month and was told I had 30 days to trade in any phone for a $800 credit. I was mislead by the agent and apparently I needed to have the trade in at the time. I went in to provide...Read More
Melinda Jawad
Melinda Jawad -Google user
11 months ago
Awful experience last night. I’m Muslim and Arabic and the manager was condescending. He even ignored us while we were waiting for 10 minutes and went right to a guy who walked in. He said oh I’m the manager, I don’t help people. I’m like...Read More
Klodya Shahara
Klodya Shahara -Google user
a year ago
Amazing customer service! Very professional! My husband and I went to the store this morning to get the phone number activated in the new phone, and as soon as we got in there, the guy who works there greeted us very professionally and helped us...Read More
Ray H
Ray H -Google user
11 months ago
Staff is short these days but service was excellent. Lowered rating. They give out disconnected numbers for service areas.Left them 6/8/23. Pricing insults loyal decades long customers
Ann Ellison
Ann Ellison -Google user
3 years ago
Have 3 stars because the lady we dealt with was very nice and she was patient as my husband was going back and forth about the phones. Not many phones to choose from and some that they had were out of stock and had to...Read More
R Lenz
R Lenz -Google user
2 years ago
Made an an appt through the internet for 3:00 last Thursday. Got there a few minutes early and went inside. Once someone greeted us, we told her we had a 3 o'clock appt. She then told us we had a 30 minute wait before we...Read More
Bob Duffner
Bob Duffner -Google user
6 years ago
Store was busy so attention to my needs was less than 100%. Sales person didn't know service plans well. I had to tell her about plans I researched on line. She was to busy to transfer my contacts from my old phone...Read More
Joe Taylor
Joe Taylor -Google user
2 years ago
I’m really curious how corporate allows this store to operate the way that it does? Update your hours on Google! Employees pull in to the parking lot and watch people stand outside and wait for the door to open without even having the common courtesy...Read More

Features

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check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Payments

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check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

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Contact

(800) 880-1077
View on Map

Verizon

45111 Park Ave, Utica, MI 45111

 https://www.verizon.com/stores/details/michigan/utica/utica-202396/?CMP=seo_b_x_vz_gbp_ot_2022_08_website
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