Reviews (510) 314-0981 Call Direction Website Photos About
Call Direction Website Reviews

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Verizon is a cell phone store in Castro Valley, CA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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4.5
(213 Reviews)
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Jessica M.
Jessica M. -Google user
a year ago
Paola is patient, knowledgeable, thorough, and helpful. She guided me through the recent promotion & upgrade, helped me navigate the transfer from my old device, and overall took great care of me. She found little ways to go above and beyond, such as helping me...Read More
Scott Burbank
Scott Burbank -Google user
a year ago
I've been with Tmobile for years but I happened to walk in and I asked the you g lady working a few questions. She was very detailed and completely sold me! I came back a week later requested Paola (is her name) and switched over...Read More
patrick saunders
patrick saunders -Google user
2 months ago
When you make a trip all the way to a Verizon store for assistance, you hope to benefit from a certain amount of product knowledge and tech savvy - James was patient, effective and exceeded our expectations in this regard.
Elizabeth Smith
Elizabeth Smith -Google user
4 months ago
Morgan was awesome. He was patient, kind, listened to me too. We need more sales representatives like him. I could not have asked for a better sales rep.
Michele Byrd
Michele Byrd -Google user
4 months ago
Terry is amazing. I went in to pick up a tablet with my husband and decided to upgrade my phone as well. Terry was knowledgeable, attentive and extremely patient.
Sam
Sam -Google user
6 months ago
I was having trouble getting real answers on my account from the online chatbots and the AI call centers Verizon kept pushing me towards so I came in to this Verizon store to talk to someone in person and James was so helpful. He didn’t...Read More
Carmen Coleman
Carmen Coleman -Google user
5 months ago
This is definitely one of my best customer service experiences. Great Job!!!
James Lodestro
James Lodestro -Google user
10 months ago
Juan is fantastic ! I had a list of 11 questions on my Galaxy s23 . He answered them all perfectly and quickly in 30 minutes He's the man ! 6 stars out of 5 if I could!
Dora Chavez
Dora Chavez -Google user
a year ago
I went in to get help on transferring my photos and apps after getting a new phone. I have several questions and they helped me with my account and come out with a new phone. They also took care of my aunt who needed accessories...Read More
monica leasure
monica leasure -Google user
5 months ago
Harmony was the best. I’ve never had a bad experience at this store.
Kaela Rivera
Kaela Rivera -Google user
a year ago
The online process is terrible. I was trying to switch to Verizon, get a new phone, and trade one in. I was on the phone for hours sorting this out over a couple days trying to figure out why my order was not processing for...Read More
Carlos Ramirez
Carlos Ramirez -Google user
11 months ago
Really great service, my father went to this location and the sales representing helped him so much. Thank you so much Paola. You made his day.
David Belles
David Belles -Google user
2 years ago
I experienced an issue with a promised upgrade to my account costing more than I had been told in this store. Having been unable to satisfactorily resolve the issue online, I drove down to the store again. Morgan, the rep in the store, was incredibly...Read More
Virginia Layton
Virginia Layton -Google user
a year ago
Nick Costa was such a help as I purchased a new phone. Since I am technically challenged he was extraordinarily patient with all my questions. Nick is an example why I have been with Verizon since 1978. If the quality of their service remains...Read More
Sandy ndress
Sandy ndress -Google user
8 months ago
The gentleman was helpful, knowledgeable, and worked wonderful with me. Got a new phone and returned the old one. Thank you
sharon aina
sharon aina -Google user
a year ago
Great customer service from all employees working today 6/8. Thank you Perla & new trainee for helping my family and I. Its always a bummer having to spend lots on damaged phones, but you guys made the process simple & were very helpful.
Julia Valencia
Julia Valencia -Google user
3 years ago
I wish I’d gotten her name, because the rep who helped us today was awesome! She was the only one working at the time, and had three different customers she was helping all at the same time - and of course all of us had...Read More
Jim Larkin
Jim Larkin -Google user
a year ago
Paola is amazing!! so patient and kind, ask for her you won't regret it she's very experienced and knowledgeable!!
Daniel Bettis
Daniel Bettis -Google user
4 years ago
Alyssa was fabulous!! Learning everything there is to know about selling, setting up and transferring files etc...on a new phone is not easy. Alyssa was super comfortable walking me through everything required and got me out the door with a fully functional phone and a...Read More
Mario Herrera
Mario Herrera -Google user
a year ago
Amazing customer service!! Ask for PAOLA!!! She’s super nice and patient. Makes sure you get everything you need done.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly