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Call Direction Website Reviews

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Verizon is a cell phone store in Livonia, MI.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(260 Reviews)
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1
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Ralph Hartsoe
Ralph Hartsoe -Google user
2 years ago
Just stopped for a check on my phone screen. Very friendly and helpful sales guys, Ralph and Gabe, got me fixed up and on my way quickly!
CeCe Keepingitreal
CeCe Keepingitreal -Google user
11 months ago
Keeps you connected in the oddest places. 24 years and they have never let me and my family down .
Pamela Celia
Pamela Celia -Google user
4 months ago
Fady was amazing. Very knowledgeable, patient and only wants the best for his customers. Customer service skill top notch. He should teach all employees customer service skills. Wow! I will never go anyplace else. Thank you, Fady. Rick and Pamela
Checolin
Checolin -Google user
3 months ago
Service was good. People took care of me real fast. To answer all my questions that were friendly. I ended up getting a new phone. It didn't take that long.People are a real professional
Jerry G
Jerry G -Google user
2 months ago
My partner and I went into the Verizon store on 7 mile and Middlebelt in Livonia Mi. Our salesman Josh was excellent. He walked us thru the purchase of the phone , case & glass. He was very patient and professional Thank you Josh !!
Suzanne Fagan
Suzanne Fagan -Google user
2 months ago
Excellent customer service provided by the young man who helped me today. He was very helpful and professional. 😊 …
Nickelle Hudson
Nickelle Hudson -Google user
5 months ago
Jawan was awesome. Helped me with several technical difficulties, with patience and resolve I must add. Absolutely recommend this location.
Anne Howell
Anne Howell -Google user
7 months ago
Fady was the most patient, helpful person I have ever worked with at a phone store. If you need a new phone or help with an existing phone please ask for him. We spent 4 hours purchasing and upgrading multiple phones and he never even...Read More
J5- CBO#4218
J5- CBO#4218 -Google user
6 months ago
By far the best store and best experience i have had. First of all fadi is the man his level of professionalism and respect is above top notch i was in complete shambles and i drove 1.5hrs. To that store amd im glad i did......Read More
Thomas Mosher
Thomas Mosher -Google user
3 months ago
Great store. Staff is very nice and helpful. Highly recommend
Larry Truckly
Larry Truckly -Google user
2 months ago
Great help from Arielle and Deniro fixing my phone. Glad I came in.
Maggie Katz
Maggie Katz -Google user
a year ago
Jawan did an outstanding job. He was thorough and came up with a successful solution to a difficult challenge. He paired his technical expertise with wonderful customer service. He is now my go-to when I need help and another reason I plan...Read More
Joe Zawol
Joe Zawol -Google user
7 months ago
Came in 10 minutes before close and the sales rep was awesome, I had a weird problem with my phone and it took him about 3 minutes to figure it out, I was so greatful I wish I got his name to give him...Read More
Kimberly Davis
Kimberly Davis -Google user
a year ago
Fady was awesome! So nice and very knowledgeable. He made the process of buying a new phone painless as well as making sure we had the best phone plan to meet our needs. He was great and so easy to talk to....Read More
Brittany Grabda
Brittany Grabda -Google user
8 months ago
Fady Khamis helped my family get a new phone and a lower bill in less than 30 mins. Helpful information to utilize all that my plan gives me and information on how to save with other subscriptions. Best Verizon location in town!
Perry Danver
Perry Danver -Google user
7 months ago
Lady took the extra time after hours to complete my new Verison account and added 3 new phones. Lady is very knowledgeable and years of experience.
MFER
MFER -Google user
a year ago
Most Verizon stores I dealt with had very, poor service. And when you actually got service were very pushy trying to sell you a new phone or features you don't need. Not this Verizon store, they (primarily Jawan) helped me improve my elderly...Read More
Ann Natschke
Ann Natschke -Google user
6 months ago
I had a great experience buying a new phone which I usually dread. Very helpful and knowledgeable!
Stephanie Huhn
Stephanie Huhn -Google user
5 years ago
I went into this store to get a new phone and Jake was very friendly and helpful. He was honest and took the time to make sure I understood everything. He helped me get exactly what I wanted and made sure everything was properly transferred...Read More
Robyn Smith
Robyn Smith -Google user
2 years ago
I was amazed that the Verizon staff didn’t try to upsell me for everything in the store. They actually looked at my data storage on my phone and told me I didn’t need the larger capacity memory. They didn’t try to add on the entire...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly