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About

Verizon is a cell phone store in South Bend, IN.

Verizon Review Summary

The summary was generated by AI, based on reviews.

This Verizon store at 3555 Portage Rd offers a wide range of cell phones and plans, with knowledgeable staff providing excellent customer service. Reviewers praise the team's patience and helpfulness in finding the right devices and plans for their needs.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Sitejabber: 4.5/5

Trustpilot: 4.3/5

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Reviews & Ratings

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4.8
(432 Reviews)
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Donna Pace
Donna Pace -Google user
a month ago
Tyler at the South Bend Portage Rd Cellular Sales provides amazing Customer Service. He goes the extra mile to make sure his customers are well pleased, and completely satisfied. He is kind & courteous & very knowledgeable. Thank you Tyler for all of you...Read More
Deanna Leeper
Deanna Leeper -Google user
3 weeks ago
This has to be the best Verizon store we've ever been to! The staff is great, very helpful! Chase is so awesome!! He was way beyond helpful, he went out of his way to help us...
Terri Engle
Terri Engle -Google user
2 weeks ago
Tyler has given me exceptional service since I met him. I've never had a Verizon rep go out of their way to call me and check in. Thank you so much Tyler.
Ryan Washington
Ryan Washington -Google user
a month ago
Tyler and his team were phenomenal. Very knowledgeable, easy to talk with, and got me out as quick as he could. 10/10 would recommend
Isaiah
Isaiah -Google user
2 months ago
Laishawn was the gentleman helping me and I couldn’t be more happy with the result. Took care of the new phone setup, helped me set up some AirTags and even helped me reset some passwords. Everyone in the store was kind and the store is...Read More
stephen zhou
stephen zhou -Google user
a month ago
Better than the Mishawaka location. Just go here and save yourself time and brain cells. Had an great chat with Chase both times and received excellent service! The Mishawaka location will waste your time with their incompetence. You're welcome.
Richard Barrett
Richard Barrett -Google user
2 months ago
Frank Linner and Chase Cooper were amazing very professional and informative on their products and services Frank was even able to get my Verizon account back on autopay
Blessing Stott
Blessing Stott -Google user
a week ago
Went in because I was having problems with my new device and jashawn was on top of it he was very professional and went out his way to get the things done I need done i was so happy with the customer service he gave...Read More
Joshua Speer
Joshua Speer -Google user
6 months ago
My business account was frustrating and time consuming until we went into Verizon and met Noah. He went above and beyond for us to make sure we had everything we needed. He took a nightmare situation and turned it into a great business relationship. It’s...Read More
Huff Septic Inc
Huff Septic Inc -Google user
7 months ago
Frank Linner was amazing to work with! There were many challenges because we could not remember our password. He persevered with a smile. Pushed through the difficulties and I left smiling with several issues resolved. Excellent customer service. If you want...Read More
Venkata Nikhil Bharadwaj Jonnavitula
Venkata Nikhil Bharadwaj Jonnavitula -Google user
7 months ago
Thanks to Chase and the team. Great service with less wait time. Chase gave me multiple options for trade-in and clearly mentioned all the terms and conditions. I would definitely recommend this store. Regards
Juan Pimentel
Juan Pimentel -Google user
a year ago
Excellent service and great staff! One of the employees, Chase, was very helpful throughout the entire process! He helped us with pricing, he helped us with the support team, and then even helped us set up the phones! It was overall a smooth transition from...Read More
Beth Walters
Beth Walters -Google user
8 months ago
Noah was great to work with on setting up my new Verizon Business Account. He made the process very easy! We’ll also be transferring all of our personal lines over from T-Mobile real soon, with Noah’s great help
Kenneth Walden
Kenneth Walden -Google user
8 months ago
Wow! Let me preach on this Verizon location and the young man who helped me there!! The nicest looking Verizon store I've ever been in first and foremost, secondly the young man who helped me (Chase) was professional and more than adequate in his ability to...Read More
Tim Wheeler
Tim Wheeler -Google user
a year ago
Chase was extremely helpful and we had an actual fun time hanging out with him as we waited for our new phones to update. Not only did he help us out, but he was running around helping other customers and coworkers too. I cannot explain...Read More
Stephanie Lancione
Stephanie Lancione -Google user
8 months ago
My husband and I worked with Noah and he made our experience really easy. He was super nice and went above and beyond! We’ll definitely come to this location in the future!
Antonio Frison
Antonio Frison -Google user
a year ago
I had the pleasure of experiencing exceptional service at Victoria's establishment, and I must say, it exceeded my expectations. Victoria, along with her trainer Chase, exemplified the epitome of customer-oriented attitude, patience, and knowledge. Their dedication to ensuring every aspect of my experience was seamless...Read More
Chance R
Chance R -Google user
5 months ago
Noah is the goat. He saved me money, showed me how to save more, saved my gf money and helped me upgrade into the new S25 Ultra. Anyone reading this, ask for Noah.
Sandy Rossow
Sandy Rossow -Google user
9 months ago
Frank Linner was great - so helpful and knowledgeable. He took care of my request quickly and efficiently. Really happy with my Verizon service!
Amanda Selesky
Amanda Selesky -Google user
a year ago
Wow! Went in to upgrade me and my husband’s phone and Chase did not skip a beat! A friendly hello and did such a great job at helping us choose the best products. Very educated on the promos and the products of Verizon. Thanks Chase!!

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards