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Call Direction Website Reviews

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Verizon is a cell phone store in Springfield, MO.

Verizon Review Summary

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4.3
(220 Reviews)
5
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1
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Steve Livingston
Steve Livingston -Google user
4 weeks ago
I recently visited Russell Cellular on East Sunshine while considering an upgrade to a new Google Pixel. The staff greeted me warmly and took the time to ask thoughtful questions about my needs. Within a few minutes, they helped me realize that the newly released...Read More
Jacqui V
Jacqui V -Google user
3 months ago
Wow!! I am so impressed. That was honestly the best customer experience I’ve ever had. We were primarily helped by Kobe, while Erik and Seth worked seamlessly in the background. I’m extremely impressed by Kobe’s efficiency and his knowledge-based approach to helping us. The entire crew...Read More
Dani
Dani -Google user
3 months ago
⭐️⭐️⭐️⭐️⭐️ Outstanding Service! After nearly 4 hours of trying to fix my phone issue on my own, I stopped by the Verizon store at 3121 E. Sunshine in Springfield, MO, and was helped by Kobe C. and Erik K. They resolved the issue in minutes and...Read More
Teresa Byers
Teresa Byers -Google user
4 months ago
The service I received was excellent. Erik assisted me with the purchase of an iPhone 16, case, and some extras. The next day, I went back to the same store, where Koby helped me with the purchase of an iPad 16, a few chargers, and...Read More
Ellen Kerr
Ellen Kerr -Google user
5 months ago
The customer service at Russell Cellular is consistently wonderful. I've been a customer for many years just because they care about helping you get exactly what you need. This past week, Josh helped me upgrade to the Samsung s25 ultra and helped my fiancé upgrade to...Read More
Roy Gibson
Roy Gibson -Google user
5 months ago
The gentleman that helped me was absolutely awesome!!! I cannot remember his name. Not the gentleman with the dreadlocks, the other guy that looks slightly oriental/white. I wish everyone was like him. He needs to be cloned. I wish i remembered his name
Kimmy Dalton
Kimmy Dalton -Google user
3 months ago
Very good experience I really enjoyed my representative names Nick. He really helped me with what I needed and was super kind and pleasant to be around.
Paula Tindell
Paula Tindell -Google user
2 months ago
Wonderful experience in every way. They went above and beyond while serving me. Thank you!
Gregory Pixley
Gregory Pixley -Google user
2 months ago
Kobe was extremely helpful and showed a great attention to detail.
Ethan R
Ethan R -Google user
4 months ago
They were fast and professional 10/10 good service 👍🏻 …
Abra Miller
Abra Miller -Google user
a year ago
I came in on June 22, around 6pm. Jared was there and helped me out tremendously. Even though he couldn’t fix my phone, Jared was patient enough to limp my old phone into transferring my files. My phone didn’t have any files...Read More
Amber Burnett
Amber Burnett -Google user
2 years ago
I’m going across the pond at the end of the month and had no clue how my phone would work or what I needed to do. Russell, the man himself, explained me my options and was able to hook me up with a one month/one...Read More
Catherine Barrad
Catherine Barrad -Google user
a month ago
Very friendly and helpful staff.
Kathy Christy
Kathy Christy -Google user
3 years ago
I have never had such a great experience as the one I had today. The individual assisting me with my issues was so knowledgeable, patient, and friendly. Technology can throw me a loop and he was extremely pleasant and helpful in his assistance. It was...Read More
Laurie Lundberg
Laurie Lundberg -Google user
4 years ago
Ethan assisted me. He was very helpful and patient. The other two gentlemen in the store were also very pleasant and nice to deal with. I saw one of them helping an older gentlemen when I was there. He was so patient and nice to...Read More
Jason Wendlandt
Jason Wendlandt -Google user
4 years ago
My wife and kids went in on a Saturday afternoon, and Ethan assisted them. Everyone of them said what a great experience they had. I went in the store 5 days later and was lucky enough to have Ethan assist me as well!! He...Read More
Morgan Steward
Morgan Steward -Google user
3 years ago
Ashley was AMAZING when upgrading to my s22! She was so nice and attentive, even when there were several customers in the store with her the only employee. She was super helpful in getting me good deals as well!
Marty Lane
Marty Lane -Google user
5 years ago
Very good experience. Associate was very helpful in not only getting me the right phone for my needs but also getting me the right deal. I'm on a shared plan with my brother and sister in law and she went through all the lines with...Read More
Brenda Archer
Brenda Archer -Google user
5 years ago
I only buy my phones from Russell Cellular on Sunshine everyone is so nice there and very helpful go over everything on your phone they are a blessing compared to some other cell phone places. Josie the little manager she has got a lot of...Read More
kay pogue
kay pogue -Google user
4 years ago
Ethan was very helpful. Professional, knowledgeable, and informative. You can conduct your business inside the store. Don't have to stand outside in the weather. Everyone was masked and kept a safe distance. It was a good experience and I will use this store for all my needs...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments