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Verizon is a cell phone store in Orlando, FL.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8
(241 Reviews)
5
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1
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Mike Elliott
Mike Elliott -Google user
a year ago
Roque spent 2 hours helping me situate my business account , 5 lines and Apple Watches. When nobody else from customer device could help, his tireless and patient dedication to his customers and his technical knowledge solved all my issues so I left the store...Read More
C Simpson
C Simpson -Google user
2 weeks ago
I can not say thank you enough to Bruno and the manager Tabari. They were very kind and helpful. I visit this location due to the fact I have to use my phone for work and it wasn't working. Soon as I walked into the...Read More
Luc-Ener Alcira
Luc-Ener Alcira -Google user
a month ago
Luana and Juliana were amazing. They took care of me and consistently take care of any questions or concerns I have. The store is always in a fun mood with music and good energy. 100% recommend!
JOSE ANTONIO CAMERO GONZALEZ
JOSE ANTONIO CAMERO GONZALEZ -Google user
2 months ago
Bruno, Clarence, Giancarlo, Juliana and Nelsy treated me extremely well. They helped in every way and were genuinely nice. The vibe in this store is lovely and friendly and is felt as soon as you walk in. Loved doing business here!
Diana Marin
Diana Marin -Google user
6 months ago
I would like to take a moment to commend Diego for the outstanding customer service he provided. I came in with an issue regarding a product I had purchased from another store that was not up to standard, and Diego went above and beyond to...Read More
gis mirabelli
gis mirabelli -Google user
a month ago
Deigo was amazing I’ve been having nothing but problems with my Verizon phone even though I’ve been a business customer for over 10 years. I came in 15 minutes before closing on a Sunday. He stayed for an extra hour and a half helped...Read More
Jordan Lue
Jordan Lue -Google user
a week ago
Great customer service the store manager Tabari was extremely helpful with the problems we had from going to a 3rd party Verizon store.They gave us a lot of false information and sold us a phone we didn’t need.Came to the Verizon location kirkman and the...Read More
Sueh-Han Liew
Sueh-Han Liew -Google user
2 weeks ago
Hands down the most painless experience I have ever had upgrading my phone. Bruno was knowledgeable, efficient and pleasant!
Jaison
Jaison -Google user
3 months ago
The people here are amazing, Diego was lots of fun and very informational when it comes to plans, phones and internet. He also stayed once shift was over to make sure everything was set up and working. Juliana was also wonderful she was able to get...Read More
VPN YT
VPN YT -Google user
2 weeks ago
Juliana was wonderful soon as I walked in she greeted me with a smile she assisted me right away, great attitude best customer service I ever experienced
Juan Rivero
Juan Rivero -Google user
5 months ago
We were served by Customer Service Specialist Roque Quevedo, the best person who could have helped us. We felt right at home! Excellent professional and even better person. 100% recommended.
Terry Fletcher
Terry Fletcher -Google user
2 months ago
Nelsy and Tabry were the best. They had so much patience helping me with everything. They represent Verizon with the upmost professionalism.
Chris Howard
Chris Howard -Google user
a month ago
Diego and Juliana made switching over easy, fast and efficient. They were caring and did a great job!
Youwans Thamard
Youwans Thamard -Google user
2 months ago
Go there ! The Nicest people work there. Mario was very patient & explicit. He knows his stuff. Ask for Mario !
T B
T B -Google user
4 months ago
I'm used to have terrible customer service at Verizon, but today it was great - Roque was efficient and very friendly, processed my trade-in return / credit & reminded me to finish setting up my Max. Thanks, Roque !
Che George
Che George -Google user
2 months ago
Tabari and Nelsy are awesome!! They made my experience of dealing with a broken phone easy.
Lucas Nascimento
Lucas Nascimento -Google user
a month ago
I recommend a lot of people to change their phone, good customer service and the prices are just great!
Jeremy
Jeremy -Google user
a month ago
Juliana was outstanding,patient,and knowledgeable about my account.well deserved 5 star
Felicia Lindo
Felicia Lindo -Google user
a month ago
Very beautiful spirit very helpful very patient and kind Kind very helpful in informational great job hiring her
J Rock
J Rock -Google user
9 months ago
This is a corporate store and after calling customer service I verified they had the new pixel 9 XL. I was able to trade in and get a better phone. Samsung sucks. Rogue took good care of me and went through the somewhat complicated process...Read More
Kayden Johnson
Kayden Johnson -Google user
a month ago
I had great time and they have a great work environment
Cyle Boyne
Cyle Boyne -Google user
2 months ago
They were a great help and got me in and out in no time.
Izaiah Montalvo
Izaiah Montalvo -Google user
2 months ago
Juliana is best , great laughs helped me with exactly with what I needed .
Erin Siford
Erin Siford -Google user
11 months ago
Angel was so helpful and kind during the process of buying a new phone. I have many photos that needed to be downloaded onto my new phone and Angel waited stayed to assist the entire time during the process. Angel aided in my decision to...Read More
Charles Leon Smith
Charles Leon Smith -Google user
Edited 2 months ago
HERE IT IS AGAIN WITH VERIZON MY 15 YEARS WITH THIS COMPANY HAS BEEN PHENOMENAL I'M IN THE KIRKMAN ROAD CORPORATE STORE AND THE VERIZON TEAM THAT'S IN THE STORES OUTSTANDING AGAIN I HIGHLY RECOMMEND THIS COMPANY FOR THE STABILITY OF THE …
Alex Rodriguez
Alex Rodriguez -Google user
Edited 4 years ago
This people are the best!!! They are super honest and fun! Sales rep Alex it’s amazing!!! He explained every single charge that wasn’t explained on my account from a previous visit to other location. I ended up buying a tablet from him just because how...Read More
Sonjia Thomas (Jia)
Sonjia Thomas (Jia) -Google user
Edited 2 months ago
Diego was very helpful with getting my son new phone switch over. He even put in a claim for my cracked phone screen.
Joan Ellis
Joan Ellis -Google user
2 years ago
Everyone in this store was the BEST! From my first phone call, Adam, the manager, to Alex, who first helped me in the store, to Roque, who set my replacement phone up. Adam was so nice. He answered all of my initial questions. I met...Read More
Rene Luke
Rene Luke -Google user
7 years ago
Very good, quick service, they helped me with accessories for my Note 9 and my mom's upgrade. Very pleased with the availability of cases despite the Note9 being so new! Their service department is excellent and staff is helpful.
Tonya Allen
Tonya Allen -Google user
3 years ago
I really hate going to the cell phone store. But not this time! Cecil and the entire staff at the metro west store were awesome! They made upgrading my phone painless. And quick! I walked in with expectations of being there for quite awhile …

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments