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Call Direction Website Reviews

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Verizon is a cell phone store in Madera, CA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(532 Reviews)
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1
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Michael Allen Hone Immanuel
Michael Allen Hone Immanuel -Google user
4 years ago
I've been to this location three times and three times I've been dealt with wonderfully by the staff. Store was Immaculate uncongested plenty of employees ready to serve my needs. It seems very anxious to be old one help me however cuz I'm still financing...Read More
Alfreda Taylor
Alfreda Taylor -Google user
6 months ago
Alex was very wonderful. He was so patience and kind. Thank you Alex
JANES KAUR
JANES KAUR -Google user
2 months ago
Francisco was incredibly helpful in assisting us with our phone bills and Wi-Fi service. From start to finish, his customer service was amazing—he was patient, knowledgeable, and took the time to explain everything clearly. He made what usually feels like a complicated process so smooth...Read More
Raul Ornelas
Raul Ornelas -Google user
6 months ago
I don’t usually write reviews, but Francisco Mora at the Madera, Ca location went truly above and beyond to help me. His professionalism and knowledge has made me a very happy customer. The situation I was in with 2 other mobile carriers I thought wasn’t...Read More
Marina Sanchez
Marina Sanchez -Google user
5 months ago
Had a great experience with Moe. Very nice, helpful, and easy to talk to. And we were helped right away when we arrived so that was a plus. Thank you Mo!
Skylajude Clark
Skylajude Clark -Google user
a month ago
Great place. And very helpful by the sams..lol Pleasant experience and knowledgeable staff
Alyssa Ekmalian
Alyssa Ekmalian -Google user
a year ago
Had a great experience with Tyler M. In getting our lines transferred over, starting a new account with new lines, and adding new accessories. He made it a smooth transition and was very respectful. He explained everything he was doing in great detail and made...Read More
Kelsey Behrens
Kelsey Behrens -Google user
a year ago
I had an absolutely fantastic experience at this location and with Jose. He was so incredibly helpful, friendly, and had my new phone ready to go and even updated before I walked in. The pick up process was so quick! They even reached out after...Read More
Carlos (Carlos)
Carlos (Carlos) -Google user
8 months ago
I appreciate Stanley for the quick and courteous service. These guys are great at what they do! I'll always stick here!
Kenny Smith
Kenny Smith -Google user
a year ago
My phone had died I had no navigation. I was seen immediately and I saw my sense of urgency. The representative was friendly and a great representative of the company he works for.
Perla Alvarez-Cisneros
Perla Alvarez-Cisneros -Google user
2 years ago
Thank you Francisco Mora! Not only has this been one of the most helpful experiences I’ve received, it was amazing to be heard and actually helped with my concerns. I’m grateful for the customer service and overall outcome from the help I received. Thank you...Read More
Lorrie Zaragoza
Lorrie Zaragoza -Google user
6 months ago
Damian was a great with helping me understand my past bill
novina lopez
novina lopez -Google user
4 years ago
Me and my son had the best experience at this location. My sales rep Oscar Martinez is a perfect example of what customer service represents. He was nice, patient, understanding, and extremely helpful. The staff was also very nice, attentive, fast, with lots of...Read More
Chris
Chris -Google user
a year ago
Michael was fantastic. Verizon is awful. Gone absolutely to crap and is all outsourced this location however I would recommend and live in Colorado and have never visited it based on this call when verizon gave us the middle finger
Keyshawn Shepard
Keyshawn Shepard -Google user
6 years ago
I walked in with questions & concerns & I was approached by a man named Nathan Gonzalez. His service was AMAZING! I usually don’t leave reviews, but he deserved it! He was very respectful, educated on everything about the store & he approached me right...Read More
Martina Perez
Martina Perez -Google user
10 months ago
Mo and Miguel very cute and was able to give me the most definitely best deal. Love it!
Kylie Gill
Kylie Gill -Google user
6 years ago
Lucy was the absolute best! She stayed with me after hours since my phone took so long to transfer over and she was on top of everything and provided me with all the information that I needed. The best customer service and the nicest person....Read More
Isabel Garcia
Isabel Garcia -Google user
a year ago
This was the smoothest phone/internet buying transaction I’ve had. Mo was a great help from beginning to end highly recommend you come see him!
Cheyenne P
Cheyenne P -Google user
6 years ago
The service from Timmy was great. He was knowledgeable about all my questions. He didn't try to 'sell' me on more than what he felt was appropriate for mine or my family needs. I would recommend him to all my friends & family. I would...Read More
Mark Cavallero
Mark Cavallero -Google user
6 years ago
My family and I decided to switch to Verizon From sprint and it was a long time coming. The customer service we received was amazing. We were helped by Brandon and we came in on a Monday to look around and he wasn’t pushy or...Read More
Robert Wiley
Robert Wiley -Google user
3 years ago
Justin helped me get the best deal for me and my family when I came here. I highly recommend working with him and making an appointment. Follow his directions for a stress free number transfer or a new line startup to make it even easier....Read More
Robert Adams
Robert Adams -Google user
2 years ago
Alex did a great job of helping us with our new phones. He was very professional and knowledgeable. We had a great experience, and our phones are awesome! Thank you, Alex!
Daniel L.
Daniel L. -Google user
3 years ago
I was involved in a collision and the workers who helped me out with a replacement phone were really understanding of what happened and helped me out greatly, love the products and reliability as well. Overall I'm really happy with my purchase. Thank you especially...Read More
Askia VII
Askia VII -Google user
4 years ago
I am very pleased with my experience here today. The staff was very professional and knowledgeable about their products. The manager, Chtis, took the time while juggling other demands of the store to assist me with running through the …
Alana Sanchez
Alana Sanchez -Google user
6 years ago
Customer service is fantastic, store is clean. Employees were very knowledgeable and helpful. Ivan in particular was amazing! He was very patient in answering all my questions and explaining things to me. The store is great, but that rep in particular is what made it...Read More
Emma Wessels
Emma Wessels -Google user
Edited 2 years ago
Right when we walked in the store someone immediately asked what we need. He was so nice and he helped us with what we needed. The store was very nice and clean. You could even feel the phones and the phones were so nice.
Beth Frawley
Beth Frawley -Google user
11 months ago
What a breath of fresh air this place is. Other Verizon's we've visited are super high pressure, Tyler "the ops assist" is great
Maria Diaz
Maria Diaz -Google user
6 years ago
Came in with a few issues on my bill, Stephanie took very good Care of us! She explained everything and even helped us install our car wifi Hum. Everytime I come into this store its great customer service from everyone. Thank you Stephanie and everyone...Read More
Samantha B (SamanthaKB)
Samantha B (SamanthaKB) -Google user
6 years ago
Brittany and Jessica were so helpful!!! My husband and I both upgraded our phones and had a lot of questions on the process. Brittany was so patient and answered all of our questions and helped me back up my phone to the cloud just in...Read More
BARBARA WILLIAMS
BARBARA WILLIAMS -Google user
4 years ago
Chris Fisher helped my husband and I purchase and set up new phones and service last night. We had had poor service with a previous provider and Chris was extremely helpful and patient is setting up our new service. He even set up additional appointments...Read More

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Repair services

Planning

check icon Quick visit

Payments

check icon Credit cards