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Call Direction Website Reviews

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Verizon is a cell phone store in Montgomery, AL.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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4.5
(233 Reviews)
5
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1
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Anita Siegers
Anita Siegers -Google user
3 months ago
Sarah was an absolute ANGEL to work this this past Wednesday! We had to replace a lost phone for our parent who is in her late 80's. We were able to arrange everything in advance from 600 miles away and get her set up in...Read More
Patti Morsch
Patti Morsch -Google user
5 months ago
Can't begin to thank Kary at this location enough. He helped get me setup with home internet and also showed me that my hotspot device had a battery that was about to explode. He was patient with me and helped get my computer and phone connected...Read More
Anna Keith
Anna Keith -Google user
2 months ago
I came here an hour before closing and Alex (the rep who helped me) saved me!! I was between switching services and was without service for two days but I came in this store and was back on in an INSTANT. He was the best!!!!!
Cheri S
Cheri S -Google user
6 months ago
3/15/2025 The manager, Mercy, and Stephen were the most helpful associates when we were in a situation unable to use our cell phone and a thousand miles into a trip! Mercy put our minds at ease on the evening of 3/14 that she would...Read More
Hajjah Lennora Muti'ah Pierrot
Hajjah Lennora Muti'ah Pierrot -Google user
3 months ago
⸻ Shoutout to Mrs. Sarah Robinson – A True Verizon Gem! Today, I walked into the Verizon store with a grandfathered account I’ve had for over 11 years. I had questions and concerns, and I was honestly expecting a long, confusing process. But then I met Mrs....Read More
Chris Harris
Chris Harris -Google user
6 months ago
Brent Cleveland was an amazing salesperson to work with. Was polite and professional and went above and beyond to get us exactly what we were looking for. Strongly recommend seeing him when you go in.
tammy Tee
tammy Tee -Google user
Edited 3 months ago
06/17/25 Mrs. Sarah was awesome. She is very helpful and friendly. She goes the extra mile to help you. If you go to Verizon asked for Mrs. Sarah. She deserves 10 stars 🌟. …
Pam Curry
Pam Curry -Google user
a year ago
Josh was a great salesperson. Got us fixed up with a good deal on 2 phones and a watch. Would highly recommend!
Mary C Wilson
Mary C Wilson -Google user
2 years ago
Michael was the most continuous helpful young man and you need more people like him because he was very very good. I much prefer this store over the other Montgomery store as the people who work here are so helpful and have always been good...Read More
Charity Glover
Charity Glover -Google user
2 years ago
On the day before Thanksgiving, I decided to make the big switch from Apple to Android. As a result, - and because it was slightly closer - my sister and I went to this location, and I must say it was one of the best...Read More
Maranda Hiett
Maranda Hiett -Google user
Edited a year ago
Edit: as they were great at getting me into a temporary phone, I am not happy with the service that came after the sale. They never told me about any activation fee (received 4 $30 activation fees on next bill) I was also told that...Read More
Andrew Mccarter Music
Andrew Mccarter Music -Google user
6 years ago
I must say by far the best customer service in store experience I've had hands down! Kara and ivy were so helpful and patient! They were very knowledgeable of plans and the knowledge of the phones. They met my needs and made me a happy...Read More
Greer Crossno
Greer Crossno -Google user
4 years ago
Quick and efficient, Michael knew the specs of his products and was descriptive and helpful. Not just plain upselling but actually tailoring recommendations for saving money or better performance based on what I needed. Based on the service …
Gerald Lucas
Gerald Lucas -Google user
2 years ago
I had a truly wonderful experience at this store. I was taken care of efficiently and proffesionally. My sales guy Michael was great. He took care of me and even saved me money. I left happy and taken care of!
Alice Dunn
Alice Dunn -Google user
6 years ago
I had a truly wonderful experience in this store today. I came in with my insurance replacement to get my information moved over. The rep I was with spent almost 2 hours making sure every single thing on my phone moved over. He did not...Read More
Antoinette Djonret
Antoinette Djonret -Google user
2 years ago
I came in with multiple issues. The staff was very friendly knowledgeable and helpful. I was assisted by a guy named Cho. He worked with me for over 2 hours to correct all of my issues. I’m extremely happy with their service. And Verizon is...Read More
Preinsha Grice
Preinsha Grice -Google user
7 years ago
My experience with Verizon was so outstanding. Everyone was very friendly. Kara and Rodney made sure that I left the store with a big smile on my face. They went over and beyond to make sure that I was happy. The process went by very...Read More
Shea Speight
Shea Speight -Google user
2 years ago
BRENT BRENT BRENT is the man! Long story short- I have been having issues with my Apple Watch dropping its cellular plan and have no luck getting it connected back. It’s been 6 months of back and forth between stores and tech support...Read More
Sherilyn Houston
Sherilyn Houston -Google user
7 years ago
Jessa helped with my purschase of the iPhone X, and she was amazing! She kept me informed throughout the whole process and made it feel as painless as possible. Michael was able to give me great advice as well. I’m grateful for my service today...Read More
Richard Cassada
Richard Cassada -Google user
a year ago
Great service. I had a huge issue transferring data from my old phone. The service rep just kept at it until it was done. Very happy with my phone.

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards