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Call Direction Website Reviews

About

Verizon is a cell phone store in Milpitas, CA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.7
(150 Reviews)
5
4
3
2
1
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mari obrien
mari obrien -Google user
11 months ago
I had Jay as my advisor he thoroughly helped me with my phone challenges thank you for the greatest service I ever had mari
j. gdn
j. gdn -Google user
4 months ago
Pam (shift manager I think?) was an absolute pro helping me with multiple issues, in crisis mode. Had problems with all my business lines getting messed up by a plan upgrade with future devices (long story), I came in before closing and they helped address the...Read More
Binh
Binh -Google user
6 months ago
Thank you Michael for giving the best customer service. He was very patient and answered all my questions before I traded in for a new phone. Highly recommend!!!
in edex
in edex -Google user
4 weeks ago
Pam is awesome. Helpful, polite and knowledgeable
steven ragsdale
steven ragsdale -Google user
a year ago
Very good service at this location. Kathleen helped me set up my business lines and was always there to answer all my questions. Even after I left I added lines and office phones and she was very helpful in making sure I had all I...Read More
Andrew Nguyen
Andrew Nguyen -Google user
6 years ago
Christian, James, and Zach provided amazing service. Christian helped me over the phone and was very patient. He helped answer all of my questions and got me in the store the same day. When I got to the store he was assisting another customer so...Read More
Mohit Goenka
Mohit Goenka -Google user
7 years ago
This is a great location. The staff is very friendly. They are generally willing to help customers out with everything. Parking lot is always empty so the is plenty of room to park. When you enter the location, do make sure that you check in with...Read More
J N
J N -Google user
6 years ago
Great service, they helped me figure out the problem with my phone within 5 min of me walking in the door. I never felt pressured into purchasing anything or upgrading my current phone/plan, Their focus was on getting me fixed and back to work. I...Read More
Talha Baqar
Talha Baqar -Google user
10 years ago
Came in to see deals for switching from AT&T and I was surprised how helpful they were based on their low reviews. Asim was a new manager that helped me so much. I normally don't leave reviews but he was that good. I had a...Read More
Dave Myburgh
Dave Myburgh -Google user
9 years ago
Had to visit the store as my girlfriend's phone got lost and she wanted a replacement. Staff were polite and very helpful and we were on our way in 30 minutes (2 people were ahead of us). If you have a longer wait, there are...Read More
Abel Z
Abel Z -Google user
4 years ago
People who are working there provide very great service!!! I forgot my stuff in the store, the staff who took care of me was chasing my car for giving my stuff back! Seriously! Love him.
Sybra Dacy
Sybra Dacy -Google user
2 years ago
My phone was having issues, and they fixed it very quickly. Attentive staff members, clean & organized store, and I didn't have to wait long.
Wayne Tai
Wayne Tai -Google user
3 years ago
Visited verizon to port over 4 lines from another carrier and Victor made everything super seamless. He is patient and really knows his stuff, delivers top customer service. Great experience!
Rohit Aggarwal
Rohit Aggarwal -Google user
8 years ago
One of the better Cellphone stores I have been too. Christain was very helpful to help me get a new phone (Pixel :)) and a new connection. Definitely recommend checking this Verizon store before going to others.
Thai Nguyen
Thai Nguyen -Google user
4 years ago
Smooth easy upgrade to pixel 5. My go to store for years now for my Verizon needs. Today Victor helped me. He is awesome
Ronnie Scott
Ronnie Scott -Google user
7 years ago
Nice store, staff seemed friendly, but don't forget to check in when you get there if you want to talk to someone
Jason Kline
Jason Kline -Google user
4 years ago
Super helpful and quick!! The associate was very friendly. Following covid protocols as well. Great experience.
isaiah hernandez
isaiah hernandez -Google user
7 years ago
Staff are super helpful and friendly if customer service is important to you then I must recommend SO to the person that helped me Bryan
Narendra Reddy Kalli
Narendra Reddy Kalli -Google user
6 years ago
James is really nice person helped me to do my number porting, just done with in 10 mins.
Jason Hu
Jason Hu -Google user
4 years ago
Victor helped us today to join the Verizon family plan. He is very helpful and the entire process is fast and smooth.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments