This version store has some of the WORST customer service. My phone had broke and I went into this store for help to file the insurance claim, the woman working told me I had to do it by myself and barley gave me any information...
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This version store has some of the WORST customer service. My phone had broke and I went into this store for help to file the insurance claim, the woman working told me I had to do it by myself and barley gave me any information that was helpful to file my claim. I ended up going to ATT and they helped me file the claim, then when my phone came in I brought it up to the store for activation in which it was the same customer service rep, and AGAIN REFUSED TO HELP me activate my device. She also wouldn't give me instructions on how to do it myself. Luckily I was able to receive help by calling a 1800 number. The Gaffney store s employees seem to have NO training or KNOWLEDGE and seemed to careless about helping the customers. Also when asked for a Direct supervisor name and number I was completely IGNORED. I am very disappointed and frustrated with the Gaffney store for this is the 3rd time I've had issues with this store and it's employees. I suggest NOT going to this location and going to a different store. The Gaffney version store definitely lost my business. If there was an option for a negative number that is what I would give this store. It is not deserving of the 1 star rating.