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Call Direction Website Reviews

About

Verizon is a cell phone store in Birmingham, AL.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8
(373 Reviews)
5
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3
2
1
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Franco Figueroa
Franco Figueroa -Google user
a year ago
I have been Verizon customer since 2003 as prepay plan then 4 years later I decided tk take the next step and do post bill plan. I have been with them since the unlimited plans used to be $29.99 🥹 good old times for browsing...Read More
Paul Ellison
Paul Ellison -Google user
5 years ago
Wonderful experience and service. Joseph M helped us and was great!
Helen Taylor
Helen Taylor -Google user
4 months ago
Envy was wonderful....let's back up to being greeted on a hot busy Friday night immediately and was taken care of quickly....the entire crew was fantastic but Miss Envy hooked me up and is excellent at what she does and that's being smart and fabulous
Bonnie Marie Hosey
Bonnie Marie Hosey -Google user
3 months ago
My daughter and I switched from another company and the customer service at Verizon has been excellent!! Great company.
Lisa Sims
Lisa Sims -Google user
a year ago
I had recently lost my phone and required it for work. Traveling home from a trip and stopped in the Trussville location. So glad we did! Darius was an amazing help and will go far! He worked hard to meet our needs and never seemed...Read More
Jala Stanton
Jala Stanton -Google user
8 months ago
The wireless tech Cameron is AMAZING! Very knowledgeable about products he’s providing, helpful, attentive and all around customer service oriented! Verizon is blessed to have him as their sales rep.
Cara Beth
Cara Beth -Google user
4 years ago
the employees here are amazing, Play helped me and he was just awesome. so kind and caring and patient. i had fun getting my new phone and that’s usually not the experience you have when getting a new phone, it can be quite exhausting going...Read More
Robin Burpo
Robin Burpo -Google user
4 years ago
We had the most pleasant experience at a mobile store EVER! The staff was polite, professional and very knowledgeable on products and plans. The entire purchasing process took no time at all. I’ve been in other mobile stores🍎 and literally was in there 2 hrs....Read More
Jana Cowan
Jana Cowan -Google user
3 years ago
Me and my boyfriend, Xander, came in today on 12/14/21. We were greeted and helped by Amanda. She was really sweet and answered all of our questions. She helped us with upgrading our phones and adding a new line. I definitely recommend if y’all go...Read More
Melissa Kirkpatrick
Melissa Kirkpatrick -Google user
7 years ago
Having to go in to fix a phone issue is always painful but they made it as easy as possible. As soon as I walked in an employee checked me in on their tablet and I was about the 7th person on the list. There...Read More
Jason W. Bohrer
Jason W. Bohrer -Google user
a month ago
Great customer service!
Kim Statham
Kim Statham -Google user
a year ago
Envy was the young lady that helped me and my daughter with selecting a plan and phones that we wanted. She was very friendly and helpful throughout the visit.
Sheila Blackston
Sheila Blackston -Google user
6 years ago
I've been with Verizon for over 4 years now and I have always been treated fairly and professionally, whether in person or on the phone. I very recently purchased a tablet with the help of Jeannie who got me a reasonable payment that I could...Read More
Joshua Melvin
Joshua Melvin -Google user
6 years ago
We visited here once to upgrade our phones, but all of the staff were very pleasant. It was a long ordeal, and the associate that helped us was patient and professional. We'll be back when it's time to upgrade.
Lara Polk
Lara Polk -Google user
6 years ago
Excellent service. I highly recommend the sales rep Darius he helped me and my family very much. Was very understanding and gave me details on everything that we were doing. Awesome job
Kenneth Hailey
Kenneth Hailey -Google user
4 years ago
I had a great experience at this Verizon store in buying a new Galaxy S20 FE. The sales rep (Mr. Pender grass) was a joy to work with! He really worked with me, answering all my questions and very patient. Honestly all the staff...Read More
Barbara Dailey
Barbara Dailey -Google user
4 months ago
Sidney is very knowledgeable and helpful.
Denton Hooper
Denton Hooper -Google user
3 years ago
Michael was awesome, super helpful. Wife wasn’t even there and she’s super happy so that means I’m happy. And got a better deal and better service than ATT. Switched and happy about it.
Eugene Jackson
Eugene Jackson -Google user
2 years ago
The treat you good, and do all they can to take care of your service. And will work as long as possible to make sure you are satisfied.
hank armstrong
hank armstrong -Google user
6 years ago
Very nice and helpful staff. Went in on a Friday night expecting to wait for service. The staff was very knowledgeable about the large selection of phones and accessories. We were in and out in about 30 minutes with upgraded phones.

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments