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Call Direction Website Reviews

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Verizon is a cell phone store in Yuma, AZ.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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3.8
(465 Reviews)
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Vicki
Vicki -Google user
a month ago
I highly recommend Carolina ( with the black hair--- apparently they have two with the name Carolina). On Saturday I originally went to Sepctrum to buy a new smart phone . I am not the best on computers and asked if they could do the...Read More
Darrin Monville
Darrin Monville -Google user
a month ago
Salvador was amazing to work it. He explained the correct information was given unlike the information that a retailer I got my service through to start with. Thank you so much for your amazing customer service, Darrin Arizona Technology Service
Andrea Bonde
Andrea Bonde -Google user
5 months ago
Alan at Verizon store at the 4th Ave store in Yuma, az was amazing. I had 2 hours worth of headache this morning with 1-80p customer service, online, and the app. He straightened everything out inunder 30 minutes. I highly recommend him!
Bob
Bob -Google user
2 months ago
Had a great experience at the store. Josue A. Got me right in. Took great care if my needs. Highly recommend Verizon and Josh for great service.
Steve Powell
Steve Powell -Google user
4 months ago
I stopped in for a new phone and was helped by an outstanding former Marine. Best experience I have ever had getting a phone....very fast and simple.
Sherri Kooy
Sherri Kooy -Google user
6 months ago
Best service I've ever received in s phone store. Knowledgeable and helpful staff
Arlin Morales
Arlin Morales -Google user
3 months ago
Jennifer thank you for your help you are awesome!!! Best customer service
Kat Oneill
Kat Oneill -Google user
8 months ago
This is for Sebastian Orozco from Chicago, I found him at Quartsite rv show. He was amazing, helped us with our voicemail issues and saved some money off our monthly bill. He was knowledgeable, professional, and still had a great sense of humor. Looking foreward...Read More
Eric Williams
Eric Williams -Google user
6 months ago
Kace was very professional and helped with any questions we had if you ever go I would ask and deal with Kace only
Jose Teposte
Jose Teposte -Google user
3 years ago
I went in to buy a Father's Day gift. It was a simple upgrade, nothing over-the-top. The representative was patient and understood my needs. There was no pressure and the transaction was swift. The representative was hospitable and humorous which made the visit a pleasant...Read More
Barbara Ragels
Barbara Ragels -Google user
a year ago
I recently upgraded my i12 to the i15 pro max. My previous phone was no longer available to help with the transfer of information. I did not have cell service for several days. Corporate Verizon (on phone service) could not fix my problem. Friday...Read More
maxwell1845
maxwell1845 -Google user
3 years ago
We were graciously greeted, ask what our need was and told someone would be helping us soon four others were ahead of us. John helped us in a few minutes and worked until our need was met with my wife’s phone. We were...Read More
Sharon Harrison
Sharon Harrison -Google user
2 years ago
Husband had messed his phone up once again. The technician that greated us had him fixed up and back out quickly. Old dog has major dexterity issues and technology is a nightmare. He refuses to listen and just barges forward no matter what.
kurt
kurt -Google user
a year ago
I had a network issue the other day, and even though they were a bit busy they let me come in and sit for 3 hours to use their Wi-Fi. They are conveniently located in the middle of the outdoor mall and are well staffed and...Read More
Kathy Barnett-Chaney
Kathy Barnett-Chaney -Google user
8 months ago
Took great care of me, followed me to parking lot to give me another discount!!!! I wanted to bring my tech/clerk home with me!!!!!??
Pauline Jones
Pauline Jones -Google user
a year ago
Great service didn't have to wait. Lance was a very talented rep and knew how to fix my phone... I needed a new Sim card! Thanks Lance.
Kat Colleen
Kat Colleen -Google user
6 years ago
Wow! Best experience I have ever had with Verizon by far! As soon as I entered I was helped right away. John was amazing! He gave me all the information I needed to make upgrading my phone easy and cost effective. He took care of...Read More
Don smith
Don smith -Google user
Edited 2 years ago
I have had at least 15 spam and robo calls in the past few weeks. My debit and Master card have been compromised. I need to have Verizon look into this. I have not had a spam call today 9/7/23 Day three no spam...Read More
S. T
S. T -Google user
6 years ago
They had the cases for my new phone but only had maybe 5 choice's to choose from. My screen cracked & they helped me deal with the 3rd party only downside is that since it's a new phone, it's on back order for 5-7 day's...Read More
Monica Salmon
Monica Salmon -Google user
4 years ago
Melissa R was very helpful and did beyond what was expected for helping my brother that is on Disability find a phone and showed him how to use his 1st Smart Phone. I was so thankful for her caring assistance and her kindness....Read More
Deborah Anthony
Deborah Anthony -Google user
7 years ago
Sergio is the best, he goes out of his way to speak to you. I've been in several times with my phone, and he's always there to help me. He's very professional, courteous and and he knows his business. Today I went in with my...Read More
Mindi Blanchard
Mindi Blanchard -Google user
6 years ago
I went in to this store with a couple of problems that were most due to not being tech savvy. I was greeted instantly when I came in and immediately introduced to a representative who sat down and solved my problems. There was no pressure...Read More
S. E.
S. E. -Google user
Edited 3 years ago
Kace K. Went above and beyond! Kace really knows his stuff, he thinks outside the box to provide solutions and stellar customer service. Nothing like dealing with a knowledgeable and time conscious professional. Was helped with better than expected solutions.
Brandon Miller
Brandon Miller -Google user
6 years ago
I'm fortunate to be able to say that I'm currently rocking Google's current flagship phone. I tried to activate it on two other carriers, neither of which offered me any satisfaction at all. The honest truth is, they wouldn't even activate …
Melissa Trujillo
Melissa Trujillo -Google user
4 years ago
Sergio Murguia was a great help & super patient! I usually feel pressured when I can’t solve a problem with my phone but not in this case & he was kind & respectful! Definitely recommend talking to Sergio!
Linda Dahle
Linda Dahle -Google user
2 years ago
The manager, Armando, is a wizard at fixing soft ware glitches. He has the entire crew quickly providing top customer service. 12/2022
Terri SheLogic
Terri SheLogic -Google user
6 years ago
Lance was very helpful but the last hotspot in stock had just been sold. I didn't want to wait so I went across the parking lot and got one at best buy.
David Othus
David Othus -Google user
6 years ago
John helped me in a very complicated situation and did it with kindness. Great place very short to no wait. Why i even saw the manger jump in and help out when it got real busy! Thanks John!
Donna Davis
Donna Davis -Google user
a year ago
I thought something was really wrong with my samsung note phone. A young man figured out that I had accidentally pushed something that changed my settings and fixed my problem quickly.
Michael Cannon
Michael Cannon -Google user
2 years ago
Josue provided excellent service and informative of services available. He even saved me money by telling me what services I didn't need. Thanks!

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments