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Verizon is a cell phone store in Portland, MI.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(182 Reviews)
5
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1
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Alexander Hill
Alexander Hill -Google user
a week ago
One star experience but I’m leaving five stars because Alex Mitchell is an amazing rep. He suffered with me through two hours of back and fourth with customer service and though we didn’t resolve the issue he still tried his best to make sure it...Read More
Dolores Sonday
Dolores Sonday -Google user
4 months ago
I had excellent experience with Mitchell, he was very kind and knowledgeable, he was very patient with me cause I am not very experienced with these phones, I would highly recommend Mitchell excellent beyond words, Your company should be very proud of Mitchell and all...Read More
Kylie Miller
Kylie Miller -Google user
3 months ago
Mitchell did an amazing job today. There were multiple people in the store while he was by himself he was helping at least 3 people at one time at one point. He did an amazing job dealing with disrespectful customers as well.
Julie Konen
Julie Konen -Google user
5 months ago
Went to the Verizon store in Portland to reduce my bill and combine my plan with my husbands. Mitchell was awesome in helping us!! He is very knowledgeable, patient, and friendly! I would definitely recommend anyone to him and his stellar customer service!!! 👍😊...Read More
Gerald Preston
Gerald Preston -Google user
6 months ago
Mitchell, was very patient , and had excellent knowledge of our account. He was able to clarify our concerns pertaining to the account. Overall I would say he is a great asset to verizon due to his knowledge of...Read More
Alyce Mulder
Alyce Mulder -Google user
4 months ago
Alex and Mitchell were extremely helpful to me on sat 6/7/25 and 6/9/25. Great to do business here in Portland mi. Thank you. Great guys!!!
Linda Bower
Linda Bower -Google user
4 months ago
Mitchell very helpful, explained everything to me Very friendly and knew what he was talking about. Special sales person
Jessica Miller
Jessica Miller -Google user
4 months ago
Mitchell did a great job at multitasking when there were four customers in there because his coworker was not able to make it in. Huge shout out to Mitchell!!!
Darrell Kransz
Darrell Kransz -Google user
5 months ago
Portland store employee Mitchell was amazing and super helpful with all of our things that we had to do,in combining our plans 🙌 …
Erin Gorman
Erin Gorman -Google user
2 years ago
Gabriel was highly professional, helpful, and knowledgeable. He assisted our entire family and offered the best in-store experience in our 25 years as Verizon (formerly airtouch) customers. We don’t give reviews often — he made the difference.
zach norris
zach norris -Google user
3 years ago
I have worked retail and customer service my whole life. Mike was the very definition of what excellence is. He was knowledgeable, trustworthy, and respectful. Not only that I witnessed him help several other customers simultaneously while still setting up my phone. He was quick,...Read More
Gordon Hamilton
Gordon Hamilton -Google user
7 years ago
Chelsie was great at getting things done. Knows what she is doing. Lexi also is very good with phones. I’m glad they both work there. Because of them my wife and I have been going there for help and they are happy to help. We...Read More
Andy Eller
Andy Eller -Google user
8 years ago
This store has helped me so much! With a simple SIM card change or to getting my new tablet or a simple question. Kohl is a very knowledgeable person and I think he is the perfect fit for his job. He know Exactly what he’s...Read More
Barbe Merriam
Barbe Merriam -Google user
9 years ago
Montanna has been great and has fixed every issue I manage to come up with on my phone. She answered all my questions in a way that I could understand. She is very knowledgeable, polite and has a lot of patients. All the staff in...Read More
Lizz Knight
Lizz Knight -Google user
6 years ago
Shelby is awesome to work with, she set my husband up with a new phone and a hum and she had us in and out in about 20 minutes. She answered all our questions with patience, she did have to call boss a few times,...Read More
Luke Coon
Luke Coon -Google user
8 years ago
It was a beautiful day at Portland go wireless, and Kohl was super helpful with setting me up with my new iPhone 7 plus. He made sure my phone was protected with a case and a screen protector before I left and I felt very...Read More
Robert Rockey
Robert Rockey -Google user
6 months ago
Mitchell was great on helping me with my phone
Justin Hengesbach
Justin Hengesbach -Google user
11 months ago
Draven seems to know what he’s doing, was really happy with the experience. Visit him in person!
Reba Martin
Reba Martin -Google user
2 years ago
Chris was awesome! He thoroughly explained everything to me and made sure I was happy with what I was getting. Overall amazing customer service (:
Carl Gensterblum
Carl Gensterblum -Google user
9 years ago
Ah, the sweet smell of customer service in the morning... My phone wasn't working properly- most likely because of something I did- and the crew of the Portland Verizon Store easily fixed my problem. They even instructed how to both prevent and fix the problem...Read More
Chance Smith
Chance Smith -Google user
8 years ago
WOW! The customer service in Portland is AMAZING! I came to their store and not only did I get a first class treatment, they made me feel like I had been coming there for years. Most phone places just make you feel like another number,...Read More
Brian Antcliff
Brian Antcliff -Google user
3 years ago
Both the men that helped me we're very courteous and professional Chris was the main guy that helped me and he was very patient with me because I'm not a very knowledgeable man about a cell phone... Very happy with my purchase of a new...Read More
Susanne Graft
Susanne Graft -Google user
7 years ago
I bought my new smart phone in Mt pleasant mi on December 1st. I am now at the Verizon store in Portland mi getting excellent help & service from the most excellent worker here. Her name is Lexi Griffiths & she definitely...Read More
Tyler Dennis
Tyler Dennis -Google user
8 years ago
I walked through the doors and was immediately greated by kohl. He was extremely helpful when choosing what to purchase and very knowledgeable. I will definitely be returning to the store again because of the amazing service.
Senora Hahn
Senora Hahn -Google user
9 years ago
Best customer service I have experienced anyware is years. I will go there anytime I have a question or problem. They were very helpful, manger even drove to another store to get what II wanted. Amazing. Monntana was exceptional and very helpful.
Ruth Weiland
Ruth Weiland -Google user
2 years ago
Sales manager was great. I was going in to exchange phone and ended up with earbuds and a watch also. I could not pass the deals up.
Linda Zigler
Linda Zigler -Google user
a year ago
Alex had to multitask as it was him working with 3 of us who were buying new phones. He did a fabulous job.
Natalie Livingston
Natalie Livingston -Google user
9 years ago
I came in to upgrade my daughters iPhone and Montana was great! She made the process easy and answered all of our questions. I'm so glad she suggested the mobile insurance because my daughter is so clumsy.
Sarah Avery
Sarah Avery -Google user
Edited 6 years ago
So I went go Verizon and bethany who was very nice and stayed open 2 hours longer for me to help me get the bogo, there was a huge misunderstanding on my part and I apologize for that, I did not know how much the...Read More
J H
J H -Google user
9 years ago
Montanna was such a peach! Helped me with my preorder for the iPhone 7+ and also helped me save almost $40 on my phone bill! I really enjoy the fact that she knows what she is doing and does it with a smile on her...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly