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Call Direction Website Reviews

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Verizon is a cell phone store in Albuquerque, NM.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(168 Reviews)
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jessica chandler
jessica chandler -Google user
2 weeks ago
I went here today with my grandma to get her a new phone and fix some account issues. Drew was super patient and helpful! This was a much more pleasant experience than the other Verizon store we usually go to. Thank you!
Spo Of
Spo Of -Google user
2 months ago
Dominic was absolutely great to work with. He was friendly, professional, and really took the time to explain everything clearly. He made the entire process smooth and stress-free. You can tell he knows his stuff and genuinely cares about helping customers. One of the best...Read More
Kyle Ketelsen
Kyle Ketelsen -Google user
a week ago
I worked with Drew on a complicated business account and he was able to efficiently and effectively help me while maintaining a professional and friendly atmosphere. 10/10 recommend coming to see him with whatever you need
Jon Sykora
Jon Sykora -Google user
2 weeks ago
Bought the iPhone 17 pro max directly from Apple and tried setting it up myself at home. It wouldn’t let me transfer my number from the old to new device. Went to Verizon and Drew was super helpful, just needed some info from the new...Read More
Cliff Ho
Cliff Ho -Google user
2 weeks ago
Needed an upgrade from my iPhone 8 and went to this store. Spent the last 90 min with Drew, who patiently set up my new iPhone 17. He was extremely friendly, professional, knowledgeable, AND honest!!! Had an awesome experience!
Holly Smith
Holly Smith -Google user
2 months ago
This is hands down the best Verizon store and experience we have had! Chris and Aaron were kind, helpful, and really easy to work with. They helped us upgrade our phones, found us ways to save money on our plans, and made this our new...Read More
Carol Hines
Carol Hines -Google user
a month ago
Ethan and Chris were very helpful today. Gave me great advice on switching out 2 new phones. They were both courteous and accommodating.
Caitlin Rancher
Caitlin Rancher -Google user
a month ago
Highly recommend this Verizon location. The General Manager, Christian Fontanilla (Chris) helped me resolve a SIM card issue and set me up with a new iPhone and home internet. I definitely feel like he was creative in getting me the best promotions possible - and...Read More
Steven R
Steven R -Google user
5 months ago
Highly recommend working with Aaron. He found lots of great deals for our family and even showed us how to reduce cost on insurance and military discount. Great to work with!
Donna Duda
Donna Duda -Google user
3 months ago
After the 4th time coming to this location to get my bill issues fixed it was finally taken care of by the most helpful rep. Carisa did an outstanding job taking care of our concerns and making sure our promotions were applied to our account.
Jackie Ericksen
Jackie Ericksen -Google user
6 months ago
This was my 3rd trip to pick up my new phone my daughter bought me through a Verizon promotion. First time at your store. I had an appointment but had to wait over 1 hour, only one employee and another couple being set up. Your...Read More
Ron Grotbeck
Ron Grotbeck -Google user
2 weeks ago
Drew was amazing remover all my viruses! Ask for him he is verry knowledgeable!!
Kelli Loudermilk
Kelli Loudermilk -Google user
3 months ago
Chris was amazing help today. He worked with me and made sure my account was correct before I walked out. Highly recommend!
Savannah Sais
Savannah Sais -Google user
a month ago
Carisa was so kind and helpful! She is extremely knowledgeable! Sending everyone her way! Thank you Carisa for all your hard work!
Judy Alston
Judy Alston -Google user
3 months ago
Carisa was wonderful, provided a lot of help! Totally recommend this store, all the employees seem amazing, Aaron & Chris also assisted, but Carisa went above and beyond help us correct an issue with our account.
Andell Edwards
Andell Edwards -Google user
3 weeks ago
Drew was patient helped fix my issue while the store was busy ask for him he was amazing!
Jean Sanchez
Jean Sanchez -Google user
2 months ago
Great experience today at this verizon location. Didn’t wait too long and Ethan and Christian were wonderful getting my phone upgraded. I will be back!
Brandy Chavez
Brandy Chavez -Google user
3 months ago
I spent hours trying to unlock and reset my phone and Aaron did it in 10 minutes. Highly recommend this location. Fast and great service.
James Long
James Long -Google user
2 months ago
Christian & Carisa were awesome! Great customer service! I’ll be telling all my people about this store!
Paul Sarver
Paul Sarver -Google user
4 months ago
Mike is an excellent verizon rep. His knowledge and guidance is fantastic. If you're ever in Albuquerque, you'll get the best help here.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly