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Verizon is a cell phone store in Richland, WA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.9
(1465 Reviews)
5
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2
1
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DANA MARIE ROBERTS
DANA MARIE ROBERTS -Google user
2 weeks ago
Jared's customer service is phenomenal! He has always went above and beyond his duties to make sure that whatever I was there to have done, I was taken care of and left the store happy. In fact, it's the only Verizon store I'll go...Read More
Marisol Rodriguez
Marisol Rodriguez -Google user
a week ago
Very satisfied coming into Verizon store in Richland. Domm was amazing and took the time to look into our account and find the best, affordable options for us. Highly recommend Verizon in Richland! Thank you Domm for being soo awesome!
Brenda Gonzalez
Brenda Gonzalez -Google user
a month ago
Jared was very helpful and provided great customer service. Process was smooth and easy, he let me know about all promotions going on and gave me the promotion I liked best!
Sue Dougherty
Sue Dougherty -Google user
3 months ago
A young man named David helped me today and he did an outstanding job. I give him a rating of 10 out of five is good. You got a good employee thank you very much bye.
Arin Kaler
Arin Kaler -Google user
3 months ago
Jared was amazing! He offered me the best deal out of the other stores (Verizon!) I went to and treated me VIP. And made this whole process easy! Thank you Jared!
jariah Brady
jariah Brady -Google user
a week ago
David is the absolute man. Made the process painless and was a pleasure to work with. If you don’t seek David you’re wrong.
Kristi Dawson
Kristi Dawson -Google user
3 months ago
Usually I hate going to a cell phone store. David went above and beyond to help my mom set up a new phone. She was stressed and he was calm and knowledgeable. He answered questions and even pointed out things we didn’t know. I highly...Read More
Diane Olsen
Diane Olsen -Google user
a week ago
Josh did an amazing job with clearing our phones - again! We can't thank him enough for his kind service.
minicoop0original
minicoop0original -Google user
3 months ago
Jared was amazing! He was quick, clear, friendly and helpful throughout our business together. Highly appreciated his assistance.
Meaghan Slusarenko
Meaghan Slusarenko -Google user
2 months ago
Jared and Domm were very helpful and went the extra mile when my husband's phone stopped working, they paid attention to the details my husband said he needed for a new phone and coordinated to get him what he requested. Great Service! Thanks again!
Cala Sielaff
Cala Sielaff -Google user
3 months ago
Jared - helped us upgrade both phones and watches along with a more feasible plan. Very efficient and helpful. Great customer service!
Dani Stimpert
Dani Stimpert -Google user
4 months ago
Baca was very friendly, efficient, and didn't try to upsell us on a ton of things we didn't need. Even though our phone transfer had him staying late, he was super chill and told us not to worry. Great experience.
The Good Part with Darrell Beane
The Good Part with Darrell Beane -Google user
2 months ago
Jared, working with you was a pleasure. Your competence and professionalism are impressive and our needs were well taken care of. Thanks!
Breanna Murray
Breanna Murray -Google user
5 months ago
Baca was amazing! He was dedicated and incredibly helpful throughout the entire experience. He spent over 2 hours assisting me 1 day and an hour the first day with updating and upgrading my watch and phone- setting up widgets, and performing essential services to get...Read More
Karie Reiff
Karie Reiff -Google user
4 months ago
Baca and Josh..These guys are amazing. My mom passed and the account was difficult to transfer but they got it done. Would 100% recommend!!!
Joseph Maners
Joseph Maners -Google user
3 months ago
I had an unfortunately lost my iPhone 16 pro max and Jared helped me when I came In. He was super helpful and understood my situation. He helped me get a new phone added so I could receive calls for my business while waiting on...Read More
Clark Denslow
Clark Denslow -Google user
3 days ago
Celeste was VERY knowledgeable about all phone models, products and services. And took time make certain I understood everything.
Pepe Solis
Pepe Solis -Google user
3 weeks ago
Celeste was great! Helped me out with my phone! Did such a great job and helped me pick out a good case!!
Kelly Shrecengost
Kelly Shrecengost -Google user
3 months ago
Josh was very helpful. knowledgeable and was a great help at getting us the best deals and setting up our phones. Thank you 😊 …
Gertie Desallier
Gertie Desallier -Google user
6 months ago
David was so welcoming from the start when I went to get a new phone. Usually the phone buying experience isn’t very fun but he was so kind and knowledgeable! Made the whole process super easy! Thanks so much David!!!
Aaron Larson
Aaron Larson -Google user
5 months ago
Jared is a rockstar! Very informative, and addressed all our questions and concerns like a boss! Very happy with his service!
Steve Morton
Steve Morton -Google user
2 months ago
Celeste was the best!! I was very concerned about the loss of the use of our phone until it could be reset. Celeste immediately solved our problem. Thank you!!😊 …
Greg Holte
Greg Holte -Google user
2 months ago
Jared was very helpful. Have been with Verizon for 24 years. Jared is a reason I stay with Verizon. Cheers, keep up the good work.
Brent
Brent -Google user
3 months ago
Baca is AWESOME both times I bought my daughter a new phone he helped us set it up… and this time he went above and beyond even fixing her upside down screen protector I may have put on wrong!!!!
Brian Tischler
Brian Tischler -Google user
6 months ago
We had a new phone go completely dead . David worked with tech support and never accepted anything other than a replacement phone which came next day delivery. …
Wendi Hendricks
Wendi Hendricks -Google user
6 months ago
Josh was super helpful today and worked with both my daughter and I and got us all set up with new devices. He set everything up for us and spent a lot of time making sure we were all set up!
Mark Skavdahl
Mark Skavdahl -Google user
4 months ago
Went to get a new phone and everything went smoothly. David was friendly and tried his best to do everything as efficiently as possible. If only all the Verizon reps could be as good.
Faye Kammenzind
Faye Kammenzind -Google user
2 months ago
Jared.i am very pleased with my service,I am old 82 and need lots of help.. very caring and he takes care us like family..
Tyson Slusarenko
Tyson Slusarenko -Google user
2 months ago
Jared was awesome. Phone randomly died and he fixed me up with a new one.
Turner Winn
Turner Winn -Google user
6 months ago
Jared did a great job reviewing my plan and making sure I was getting the best deal. Also went over phone upgrades and was very clear and knows what he is doing.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments