Reviews (757) 986-9486 Call Direction Website Photos About
Call Direction Website Reviews

About

Verizon is a cell phone store in Suffolk, VA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4.8
(336 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Michael Baxter
Michael Baxter -Google user
5 years ago
Madison took excellent care of all of our needs. Got us a great phone and on the perfect plan. Highly recommend this location to take care of all of your cell phone needs.
Amy White
Amy White -Google user
a month ago
Went into the store ready to spend some time going through the process of upgrading my phone. I was greeted by Marissa. She did an excellent job with getting me through the process. I can honestly say it was one of the...Read More
Ty McDaniel
Ty McDaniel -Google user
a month ago
Even while working on his birthday the gentleman that helped me (myself being admittedly challenged technically) was very thorough and helpful, he went above and beyond. Took my dumb silly questions and answered them with thoughtful and concise answers. All while juggling another customer of...Read More
Brian Hasheider
Brian Hasheider -Google user
3 weeks ago
A great experience. Worked with Alex who did a fantastic job. So happy that I found this store. Do yourself a favor and drop in.
Kenzie Roche
Kenzie Roche -Google user
a week ago
Excellent service from Marissa, helped me get my upgrade in under 2 hours 10/10
Sharon Smith
Sharon Smith -Google user
10 months ago
Our sales rep, Jonah, was awesome. Knowledgeable, caring & very patient with all the questions we asked. He tentatively listened to our concerns & answered each one. He was very polite & had great manners!
Ceeez Up
Ceeez Up -Google user
a month ago
Great customer service only location I’ll go to from now on
Amanda Grandy
Amanda Grandy -Google user
a month ago
The sales associates were friendly and efficient.
Nataushia Manley
Nataushia Manley -Google user
a year ago
Brianna was awesome! She was the only employee there at the time but she still managed to help all of the customers. She was very respectful and worked efficiently. She resolved all of my issues!
Mario
Mario -Google user
3 months ago
Very polite, honest and straightforward. Could ask for much more.
Keith Weaver
Keith Weaver -Google user
a year ago
While boating, my 14 pro max, ended up at the bottom of the James River. After returning, I went back to their store on Centerbrooke, where I had bought it. Krystal was fantastic! New 15 pro max, and she retrieved everything, that I had backed...Read More
deborah waters
deborah waters -Google user
5 years ago
Tyrone was outstanding. He gave me my options when I was buying a new phone and guided me through the process skillfully and knowledgeably. Once I decided to make my purchase, he with great patience and unaggressively explained other options to me so that by...Read More
Cynthia Lee
Cynthia Lee -Google user
3 years ago
The staff and manager are very accessible, knowledgeable, friendly, and competent, and extremely helpful. Being a non technical person, she, (staff) helped me all the way with my trade in and new purchase. She made sure I was totally confident to operate...Read More
G. Chavez
G. Chavez -Google user
3 years ago
I always freak out that all my information won’t transfer over when I get a new phone, LaShawn made my experience easier. When I arrived he was assisting two other customers, once one left he began assisting me while finishing with the other customer. He...Read More
Steven Bradley
Steven Bradley -Google user
4 years ago
The employees and process of serving customers is night and day difference from the store 5 minutes down the road located on Main Street. Elaina was extremely helpful as was the other gentleman working there today! You just gained a new customer as well as...Read More
Glenn Lawless
Glenn Lawless -Google user
4 years ago
This place is awesome. Jayme (spelling?) is a person I would love to deal with everyday. Here can-do attitude and customer service skills are for sure second to none! Even though she was working alone on a busy day, she never let us see...Read More
Derrick Kirkland
Derrick Kirkland -Google user
2 years ago
Sales rep Kishera H was great. She didnt keep me there all day. She explained why this would be the best purchase for me and I didn't feel like I was being pressured into buying something I didn't want.
Paul Thanos
Paul Thanos -Google user
4 years ago
Had truly outstanding customer service @ Verizon store in Suffolk on Centerbrooke with a particular shout out to Elaina. The team there is highly professional & Elaina was able to clearly & concisely walk me through the options & answer all of my questions....Read More
Dianne English
Dianne English -Google user
3 years ago
Elaina was awesome. She had all the information we needed and was very thorough. She ma de the process of getting new phones painless. She had technical skills and very importantly great customer service
Karin Leigh
Karin Leigh -Google user
5 years ago
Jamie's coworker did not show she handled all customers as quickly and efficiently as possible and with a cheerful helpful attitude. You don't find that in today's world very often She deserves a raise. She had calls and walk ins. I must say there should...Read More
Malace !
Malace ! -Google user
4 years ago
They were super helpful and helped walking me through making the online purchase to help maximize my savings. They knew it might take a few mins to further wait for the online purchase to cycle down to the store and they continued to engage …
Wesly Roach
Wesly Roach -Google user
5 years ago
Staff was helpful and patient. My older equipment responded very slow. The associate was really patient. He also did as much as possible to make sure I was able to utilize my account credits and and any eligible promotions.
Carrie Chapman
Carrie Chapman -Google user
4 years ago
Elaina was my customer service representative and she was fabulous! She explained the differences in phones so I knew what would be good for me versus my husband. She didn’t rush me, or get irritated with my questions. I would definitely recommend her and this...Read More
Susan Braman
Susan Braman -Google user
5 years ago
I was so impressed with Jamie at Verizon. She was so helpful and knowledgeable. Most importantly, she was so safety conscious. Due to the COVID virus, I am very aware of various stores policies and if the store workers enforce those …
Debbie Rapp
Debbie Rapp -Google user
3 years ago
Kristen was an awesome sales representative! She pulled 5 phones for me to see what I would work for me by usage, and prices that would be in my price range. Set up new phone and transfer information for me. She pulled covers and screen...Read More
Jennifer Miller
Jennifer Miller -Google user
3 years ago
This store was amazing! I have never had such exceptional customer service. They were super friendly and went above and beyond for us. The girls that work there give the kind of customer service that doesn't exist elsewhere. Thank you for everything!
Connie Ely
Connie Ely -Google user
Edited 4 years ago
I had the pleasure of receiving services from a Verizon Retail associate, Keith. He was very engage and familiar with the products, services and warranties that Verizon offers. Even though he was the only Associate, he was calmed, …
William Mays
William Mays -Google user
3 years ago
After having issues with another Suffolk Verizon store, my daughters and I came here for new phones. Where the other store had to order new phones which were never delivered, this store had the phones in stock. Elaina provided excellent …
TORIA Edmonds
TORIA Edmonds -Google user
4 years ago
We were working with Elaina with getting our business account set up. She was great and very informative. I definitely would refer others to her. Awesome customer service rep
Jonathan Gwaltney
Jonathan Gwaltney -Google user
5 years ago
Today's experience at Suffolk Verizon was awesome. The gentleman running the store, Tyrone, today handled the flurry of customers coming in excellently, despite being the only verizon agent in the store. He promptly and courteously …

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly