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Reviews (302) 327-8054 Call Direction Website Photos About
Stores Cell phone stores Delaware New Castle Verizon
Verizon in New Castle

Verizon in New Castle

Is this your business?
4.4 (1167)
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm
Cell Phone Stores Internet Service Providers Telecommunications Service Providers
Stores Cell phone stores Delaware New Castle Verizon
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(302) 327-8054 Direction Website Reviews

Contact

(302) 327-8054
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Verizon

100 N Dupont Hwy, New Castle, DE 19720

 https://victra.com/stores/de-new-castle?y_source=1_MjcyNzE0Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ
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About

Verizon is a cell phone store in New Castle, DE.

Verizon Review Summary

The summary is generated by AI, based on reviews.

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4.4
(1167 Reviews)
5
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1
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Isaiah Dorsey
Isaiah Dorsey -Google user
a week ago
Best store and experience yet. Bought a new phone and had to exchange my old one. Angel was very friendly, welcoming, and went through the process flawlessly. I get anxious with all this stuff as it gets complicated sometimes, but he explained the details, etc. Thanks for...Read More
James Light
James Light -Google user
3 weeks ago
Had awesome customer service today. Went in to get a new phone and account and Levi helped me out. Answered all my questions and was very patient. Made the experience less stressful. Recommend Levi definitely.
Scott Hopkins
Scott Hopkins -Google user
a month ago
We went for upgrades, the young man that took care of us was all the things that people should be while serving others. He found fee's that we didn't need to pay in other Verizon services. If you go there ask for Angel. Great job!
Praise Robinson
Praise Robinson -Google user
2 months ago
Angel was amazing. I made a big move and he called me prior to my visit to assure me we would get everything handled and that we did!! I appreciate him and happy I chose Verizon! 10/10 customer service!
Ashley H.
Ashley H. -Google user
3 months ago
Daniel displayed excellent customer service and leadership with promotions and problem solving with my family account. Jarrett was very friendly and knowledgeable with assisting my family with phone upgrades. I have been a verizon customer for 20 years and I wouldn't go anywhere else! Great...Read More
Anique Hackett
Anique Hackett -Google user
2 months ago
My experience was absolutely amazing . Daniel and Dave were so helpful, funny and hospitable. I know the decision to transfer over to Verizon was the CORRECT choice just based off this interaction. THANK YOU SO MUCH GUYS
Serene McRae
Serene McRae -Google user
a month ago
I love the general manager. I came in with an attitude, and I came out smiling with Daniel Walker help. He was good to Me and My Man ❤️❤️
anissa bryant
anissa bryant -Google user
2 months ago
Daniel and Dave were both excellent during my experience with transferring over to the company. I enjoyed my whole experience during the process very personable and interactive super excited about my decision with transferring over thanks again guys !
Michele MacDonald
Michele MacDonald -Google user
6 months ago
I called ahead to Ocean View store to be sure I could make a return of unopened charger i bought from another Verizon store and she was very nice On the phone. I in today and she remembered my call, did the return quickly and was...Read More
Amanda Julian
Amanda Julian -Google user
a month ago
Devon helped me to turn what was a somewhat negative experience at another Victra store to a positive. I would recommend this location and representative to anyone. Thanks so much.
Janice Szyjka
Janice Szyjka -Google user
a month ago
Devon, at this location was Professional and very Knowledgeable in answering my questions. Also, his Friendly Demeanor, I am sure, demonstrates he is a valuable Verizon employee.
Mark Cannon
Mark Cannon -Google user
7 months ago
I would like to acknowledge the great service i received today from ALEX C. when i went into location for phone issue. She was very helpful and caring to my issues with problem solving. I felt like my time mattered and being a long...Read More
Byron Smith
Byron Smith -Google user
5 months ago
We routinely bypass several verizon retailers in our area to do business at this location. They consistently demonstrate extremely high levels of customer service. A special thanks to Levi, kind knowledgeable and professional.
Donald Tunstall
Donald Tunstall -Google user
5 months ago
Evan did an excellent job with the purchase and set up of my new phone. He was professional, friendly and very technically knowledgeable. A great help!
Megan
Megan -Google user
6 months ago
My husbands phone shattered so we ran here 10 minutes before close hoping to get him a new phone. Angel & Alex were INCREDIBLE. They were super patient with us (even after keeping them 45 minutes after closing). They also entertained my 1 year old while...Read More
Michael Justison
Michael Justison -Google user
6 months ago
Had a great experience Alexandra B (Manager) was awesome very experienced and friendly been a customer for 29 years went in to upgrade my phone she seen my plan wasnt even actually getting 5G service got us switched with no extra cost had a S20...Read More
Lamar Wilson
Lamar Wilson -Google user
2 months ago
Very friendly,honest, and helpful. Was able to make the best decision for the best situation for myself available.
James Pressley
James Pressley -Google user
9 months ago
Alexandra B. Has made my experience at this Verizon the best one ever. And I feed coming into stores like this just to Get the run around. Everything went smooth and fast. Great help. She deserves a raise! Jovial spirit and great moral beyond professional. Definitely a...Read More
Mani Curtis
Mani Curtis -Google user
7 months ago
Alexandra C. is the best Verizon employee ever! I walked in to pay my bill and left with a brand new iPad, iPhone 16 pro max and Apple Watch. I just love her!! ❤️🥰 She was very diligent and dedicated to activating each new device...Read More
jazmin giddens
jazmin giddens -Google user
8 months ago
Angel has helped us immensely! Getting new phones for the low, on top of helping us with a few issues we ran across with Verizon. He was always available to help, and went above and beyond for us every time! I’d definitely ask for Angel...Read More
Daniel Sesay
Daniel Sesay -Google user
a week ago
The staff is superb. Especially Diego & Daniel. Thanks guys
Terrance Booker
Terrance Booker -Google user
2 weeks ago
Great professional service and Levi helped my and was great
Colin Stewart
Colin Stewart -Google user
3 months ago
James was very professional, patient and very helpful during my store visit excellent service.
Brian
Brian -Google user
5 months ago
Alex is an amazing person. Verizon owes her a huge raise. They fixed my issue and helped me save money.
Edna
Edna -Google user
7 months ago
Ben at your New Castle store was outstanding! One of the best sales representatives I've ever dealt with. He put a lot of time and effort into patiently explaining the intricate elements of internet, wifi, cable, streaming, and helping me …
Quintina Jennings
Quintina Jennings -Google user
4 months ago
Very pleasant Diego was very excellent at his job. Customer service is always key!
Miguel Yambo
Miguel Yambo -Google user
7 months ago
Good afternoon, would like to say thanking to Alex C. I appreciate everything she did for family and I. Alex was so helpful and resolved my issue quickly, I was very impressed with the friendly and professional service I received, Thank …
the blacklist
the blacklist -Google user
5 months ago
Representative was knowledgeable experience in handling my returns. Explained my options well, and I decided to switch phone carriers verizon
monique whittle
monique whittle -Google user
8 months ago
Angel was very helpful in finding a plan and device within my budget. The service was great and made me feel at ease to spend my money. Happy with my new phone!
brenda turner
brenda turner -Google user
9 months ago
the manager alexandra b has been the most helpful, thorough, and genuinely positive verizon representative i’ve ever worked with. my experience at another location was less than desirable and without any hesitation she helped fix my phone …

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Contact

(302) 327-8054
View on Map

Verizon

100 N Dupont Hwy, New Castle, DE 19720

 https://victra.com/stores/de-new-castle?y_source=1_MjcyNzE0Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ
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