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About

Verizon is a cell phone store in Syracuse, NY.

Verizon Review Summary

The summary was generated by AI, based on reviews.

This Verizon store at Destiny USA offers a wide range of phones and plans, with knowledgeable staff providing excellent customer service. Customers praise the friendly and helpful representatives who take the time to explain options and answer questions.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Trustpilot: 4.2/5

Sitejabber: 4.1/5

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Reviews & Ratings

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3.3
(125 Reviews)
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Melissa Brown
Melissa Brown -Google user
8 months ago
Will was A THRILL to work with. We ported 5 numbers from AT&T and it was all smooth sailing. He performs his job with professionalism and flawless execution. WILL THE THRILL was a pleasure to work with!
Raquel Birtch
Raquel Birtch -Google user
2 years ago
So helpful, we purchased a new phone and they transferred a number as my daughter and I traded phones in store. This was a long process but the employee assisting us was awesome. She was funny, friendly, and great with all customers she came in...Read More
khaziah reese
khaziah reese -Google user
2 years ago
I'm unsure if new staff has been hired despite older reviews, but I had a ball getting my new phone and tablet. I initially came in because my current phone was completely smashed and I needed a new one. Sales rep Johnathan was the first...Read More
Jordana Rouse
Jordana Rouse -Google user
a year ago
Towards the end of November, my SIM card stopped working and I had no 5G or texting ability on my iPhone 12. came to the mall today and Don, the manager, fixed it in under 15 minutes. Amazing service! And the SIM replacement was free...Read More
Charles Petit
Charles Petit -Google user
8 years ago
I had the most pleasant experience ever at a cellphone store. They were very quick to attend to you. The workers are some of the most helpful I have ever encountered. The phone I bought had a small scratch on the back that many would...Read More
Christina R
Christina R -Google user
5 years ago
My dad dropped his iPhone in water and never backed up his photos. Chantel greeted with a smile. She was cheerful, patient and extremely helpful! The battery wasn’t able to hold a charge very long but she was able to transfer all his pictures to...Read More
Timothy Brown (Tim)
Timothy Brown (Tim) -Google user
2 years ago
Had an issue where my iPhone wouldn’t turn on today. The moment I walked in the rep was kind and engaged. She asked a few questions then solved the issue in seconds. 10/10, happy to be a Verizon customer tonight.
Eric Vaughn
Eric Vaughn -Google user
a year ago
Had to pay my bill guy in there said the machine that takes your money and does not give you change like his x wife was in the corner.I got a laugh out that store was clean got greeted fast help was nice a lot...Read More
John Demma
John Demma -Google user
9 years ago
Omar was extremely helpful, patient, and friendly. Any Verizon loyalty I have can be attributed to him. Also, the store is new and large, and in both visits I had no wait. This is a marked contrast to other Verizon stores in the area, in...Read More
Neil
Neil -Google user
4 years ago
World of difference from my experience in Auburn. No lines, super polite, quick response. I was in and out of there in maybe 15 minutes. The mall is kinda quiet during the middle of the week so this is the place to go.
gkiyo
gkiyo -Google user
6 years ago
With all the negative reviews, I have to say - I went here because the Verizon support line I called said my order was ready to pick up when it wasn't, and instead of having to go back home and wait for it to be...Read More
Irene Wilson
Irene Wilson -Google user
9 years ago
Omar was awesome. Love my new phone and tablet. So polite and helpful. I am dense when it comes to this stuff but Omar was polite and explained everything so I could understand. Beautiful new store.
Ron Cunningham
Ron Cunningham -Google user
5 years ago
My wife and I went to the store with our four boys and Chantel & Caitlin were very friendly and professional and had patience with our boys and helped out and answered every question that we had. Excellent customer service. Thanks.
EILEEN JAMISON
EILEEN JAMISON -Google user
6 years ago
I am so glad I DIDNT listen to those low Down reviews of this store, which I almost did..smh🤦🏻‍♀️It was all sales men and they was very knowledgeable and VERY FRIENDLY to me and my son.. So people PLEASE don’t put up negativity stuff about...Read More
Johnny J Ramos
Johnny J Ramos -Google user
7 years ago
Greg Helped Me And He Was Amazing. Great Customer Service. Sometimes It's A Wait But They Make Up For It With Their Customer Service.....Thanks Greg For all your help.
Will Ostrowski
Will Ostrowski -Google user
5 years ago
Got my issues handles in a timely manner. I did go during an off time on a Friday morning. But there was plenty of staff and people willing to help me
Christopher Panetta
Christopher Panetta -Google user
6 years ago
David at the verizon store was very helpful and greeted us right at the door. He was great at providing the best plans and phones to suit me and my wife's needs. Thanks david
navy med
navy med -Google user
4 years ago
Store employee was very helpful and took a lot of time helping me switch my plan over to a new phone
John K
John K -Google user
9 years ago
Nice new store layout. Expanded drastically from the previous location. Looks modern and well stocked with equipment. Store staff is helpful.
Devinee Guereschi
Devinee Guereschi -Google user
3 years ago
The service was exceptional and they saved me money. This should be everyone's go to Verizon store.

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments