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Valley Ford of Columbus is an used car dealer in Columbus, OH.

Valley Ford of Columbus Review Summary

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4.2
(1412 Reviews)
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James E. Cuvelier Sr.
James E. Cuvelier Sr. -Google user
a year ago
I wanted to share my positive experience with Valley Ford. Their team has provided outstanding service, and their products have exceeded my expectations. I highly recommend Valley Ford for their exceptional quality and customer care. Thank you again.
Patrick Dattulo
Patrick Dattulo -Google user
a year ago
I loved every second of my truck purchasing experience. I am from out of state and first came in with my fiance while visiting her in the fall of 23 just to start looking at vehicles and kind of see what piqued my interest but...Read More
Zefeng Li
Zefeng Li -Google user
3 years ago
It's so pleasant at Roush Ford. James is so nice! He is very polite, very kind and very professional. He made the whole process very simple and gave me a perfect deal. James considered my feelings very much. It's so happy to do business with...Read More
Claire Carreras
Claire Carreras -Google user
2 months ago
Thank you Sterling for getting us all setup with our brand new fleet here for 1 Tom Plumber of Austin TX! Start-to-finish customer service. We love our Fords
Gesika Cline
Gesika Cline -Google user
Edited 5 months ago
Last month I had an uninsured driver total my 2009 Honda. I was convinced not only did I want a CRV but I would not be able to get into an EV. After doing some research, test driving a half a dozen smaller SUVs and...Read More
Nancy Laver
Nancy Laver -Google user
a year ago
I went to the dealership looking for a specific Ford F-150 that I had seen online. I met the manager, Joe, and he told my husband and I a little history about the truck. We then had the pleasure of working with Randy....Read More
Mark Henley
Mark Henley -Google user
a month ago
I originally headed to Dick Masheter Ford Inc , to get an oil change as I made a pit stop for my long journey to Indianapolis, but the staff approached me rudely and expressed to me that they had no interest in performing my oil...Read More
Sam Messina
Sam Messina -Google user
3 months ago
I had taken my vehicle to Valley Ford for warranty work, my service advisor Darron Weekly did an outstanding job, reaching out to the warranty company and getting all my concerns and repairs resolved. The staff are professional, a very customer oriented establishment.
David Erickson
David Erickson -Google user
a week ago
I worked with Travis in service on a mutual customer’s claim and the experience was very positive. He was responsive, easy to communicate with, and kept everything organized as the claim moved forward. The process was completed without any problems, and his effort made it...Read More
Heath Mastroianni
Heath Mastroianni -Google user
a month ago
Stopped in to get a replacement wheel cover for my vehicle, that was damaged at a car wash. Parts dept was able to get it in for me the very next day. I stopped and asked Travis Nukes if they could squeeze me...Read More
Ashley Chain
Ashley Chain -Google user
a month ago
I absolutely loved this dealership. I had been searching for a truck for about 2 weeks and found nothing that "ticked all the boxes." I saw a 2021 Toyota Tacoma on Valley Ford's website, and went to test drive the vehicle. From the front desk...Read More
Patrick Asdell
Patrick Asdell -Google user
3 months ago
Received a recall in the mail from Ford and called Valley shortly after they opened. They were able to get me in within an hour and had the issue fixed and me back on the road by lunch. Great customer service and communication during my...Read More
Tricia Eaton
Tricia Eaton -Google user
a month ago
Long overdue thanks for Joe and team in the body shop for doing a superb job on an insurance claim repair. The job took longer than expected because Joe refused to do anything less than the best. When I had a recent interaction with a...Read More
Matt
Matt -Google user
3 months ago
I purchased a Ford Bronco Sport with Scott G. at Valley Ford. A great experience overall and I highly recommend the Sales/Service team at this location. After my purchase, I drove home in my new car and got a nail in the side wall of the...Read More
Libby Lyons
Libby Lyons -Google user
a month ago
We had a great experience. Called ahead of time to confirm the car we wanted to look at was available and Cole sent us videos of the car before we made the drive over. The process was very smooth.
Steven T Devor PhD FACSM
Steven T Devor PhD FACSM -Google user
3 weeks ago
Outstanding experience with a new F-150 Raptor purchase. Bedell Corey was our sales consultant and she was kind, extremely helpful, and knowledgeable. She answered all of our questions via text and phone both promptly and completely. We can not recommend Valley Ford and Bedell highly...Read More
David Kohno
David Kohno -Google user
2 months ago
I had an issue with a serious open recall on an old Mercury Milan '09. After getting a lot of hassel from other dealerships, Valley Ford offered to send one of their mobile mechanics (Alex) to replace my defective airbag at my jobs parking lot...Read More
Joe Martorano
Joe Martorano -Google user
4 months ago
I have been coming for service many years and have always had a great experience. The one time my experience was unusual, was when there was an error on Ford's end, even though I was adamant from the beginning of what the problem was. After...Read More
Michael Warren
Michael Warren -Google user
3 months ago
I had a great experience at Valley Ford Columbus. Bedell was awesome to work with, super helpful, responsive, and made the whole process smooth. I’d heard about delays with Ford’s Power Promise, but mine went flawlessly. The charger was delivered in less than a week. Highly recommend...Read More
Tyler Wortman
Tyler Wortman -Google user
4 months ago
I've always had great experience taking my work vehicles here for repair. Jessica Metzger responded instantaneously when I requested a copy of a final invoice. The speed in her assistance allowed me to quickly move on to other issues I needed to settle. Thank you Jessica...Read More

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Offerings

check icon Car rental
check icon Car wash
check icon Oil change
check icon Repair services

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments