We initially contacted Valenti VW as they were one of the very few VW Dealers in the tri-state are who had a "World Certified" VW Jetta TDI Sportwagen (with a 6-speed manual transmission).They also had World Certified VW Jetta TDI Sportwagens with the automatic transmission...
Read MoreWe initially contacted Valenti VW as they were one of the very few VW Dealers in the tri-state are who had a "World Certified" VW Jetta TDI Sportwagen (with a 6-speed manual transmission).They also had World Certified VW Jetta TDI Sportwagens with the automatic transmission on the lot, as well as new 2014 TDI Sportwagens, with automatic transmissions.We went to their location one cold wet morning to look at and test-drive the vehicles we were interested in. The World Certified TDI Sportwagen with the 6-speed manual was a 2013, but it was well-optioned, and well detailed inside (it was raining out, so it was difficult to ascertain the actual exterior condition - except that it was clean - and wet).We took the 6-spped for a test drive, then returned to Valenti to test-drive a new 2014 TDI Sportwagen (but with the automatic transmission). They both drove well, handled well, had all the "bells and whistles", but when it came right down to the price, it just did not make sense for us to purchase the World Certified 2013 Jetta (with approximately 15,000 miles), since we were able to negotiate with Valenti to purchase a brand-new 2014, fully-loaded TDI Sportwagen (with an automatic transmission - which is not our first choice) for just a little more than what we would have paid for the "used" Jetta.The sales representative (Randy) was very polite, no high-pressure salesman, just lets you make the decisions to pick the car you want. We also had the opportunity to speak and negotiate the final price with Charles, who was also very calm and patient... not the "typical" "car-salesman" kind of a guy that you are ingrained from birth by too many grade-b movies.We did notice (the day after we drove the car home) that there was a very minor factory defect in the interior. After emailing photos, Valenti very quickly ordered a replacement part, and within 4-days the part was in, and I was back at the dealership having it replaced. I had the opportunity to speak directly to the technician who performed the work (along with the service advisors), and all of those employees were polite and well-spoken, and the technician informed me that he enjoyed working for Valenti (and had worked there for many years). It is good to know as a customer to know that the technicians who will be working on your car enjoy their job, and working for their employer.I would say that Valenti knows that happy employees, equals happy customers... and visa-versa.It would be beneficial for other dealerships to accept this business model, as they would most likely ultimately increase customer satisfaction (which would increase sales, and service).So yes, I'm sold on Valenti.Only wish they were closer to home.
In-store shopping 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart