Terrible experience in the apple store of USC bookstore. I bought an AirPods Pro in September and it was out of stock. So I paid the money and they said they would send me an email when it’s back to store. It appeared that after...
Read MoreTerrible experience in the apple store of USC bookstore. I bought an AirPods Pro in September and it was out of stock. So I paid the money and they said they would send me an email when it’s back to store. It appeared that after 2-3 months’ waiting, they still didn’t send me any emails and the new generation of AirPods Pro had come. When I went to the store today to talk to the manager Min Yoo, he said they only do customer services due to paper receipts. But who would keep the paper for 4 months? So I asked if they had my purchase records and seeked for other ways to deal with my problem. However, the only thing Min did was indicating we were telling lies and we were going to cheat. He spent half an hour to teach me how I should behave but never gave us the solution of our problem. He didn’t search for our purchase record until another customer reminded us that the electronic record should be available. As the manager, he should know that he can get the records, but he just behaved very unprofessionally and purposely made difficulties for us. We wasted a lot of time there and finally got our refund. So why didn’t him provide the solutions and give us the refund at the first time?
BTW, as I was offended by his words which indicated I was cheating and that I was rude, I told him not to teach me lessons. I said only my father and teachers can teach me. He remembered that and said when we were leaving ‘if only your father can teach you, why do you come to college?’
Everyone can teach me except unprofessional idiots.
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