My first experience with Universal Imports began a several years ago when I was calling around for pricing on a specific service my car needed. Hunter was the first person I spoke with—at the time, he was a service specialist. He was polite, professional, and...
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My first experience with Universal Imports began a several years ago when I was calling around for pricing on a specific service my car needed. Hunter was the first person I spoke with—at the time, he was a service specialist. He was polite, professional, and promptly followed up with the information I requested. I was comparing prices with West Herr BMW and ultimately decided to bring my car to Universal Imports.
During that visit, I learned that Hunter is the owner’s son. What stood out to me was his humility—there was never any sense of entitlement or arrogance. If it weren’t for the family photos and history displayed at the shop, you’d never would have known that Hunter was in the family business. Hunter is always a pleasure to speak with. He takes the time to have meaningful conversations and never rushes you off the phone, even with his busy schedule. I truly appreciate his kindness and humility. Since our first interaction, Hunter has become the service manager.
Mike is their service specialist and has been with the business for many years. Mike is incredibly knowledgeable about foreign cars and is always busy, yet he still makes time to ensure customers feel informed and comfortable. He’s great to talk to—whether it’s about your car or just in general.
I’m so glad I took the time to explore my options and had that initial conversation with Hunter. Thank you both for always remembering who I am, and making me feel valued, and for providing such thoughtful service. It means a lot and is deeply appreciated!
Kim "G"