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Universal Imports of Rochester is a car dealer in Rochester, NY.

Universal Imports of Rochester Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.8
(320 Reviews)
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1
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Michael Trippany
Michael Trippany -Google user
9 months ago
I have been buying cars and having service done at Universal for years. It is a family owned and run local business that provides a high level service. They specialize in imports but can help with any automotive issues. I highly recommend...Read More
Katelyn Lugo
Katelyn Lugo -Google user
a year ago
I was car shopping for SIX months as we all know buying a car these days can be quite the process. My coworker suggested Universal Imports so I checked out their website. Saw this beautiful Audi and went to test drive it the same day. Erin,...Read More
Nora Doyle
Nora Doyle -Google user
6 months ago
Hands down the best experience I’ve ever had at an auto shop. Mark and Hunter were phenomenal—sharp, efficient, and incredibly knowledgeable. Mark broke everything down in a way that was both clear and reassuring, and Hunter handled the work with expert precision and care. There...Read More
Mira Barsham
Mira Barsham -Google user
8 months ago
I had a great experience here. I brought in my Audi Q8 with a couple of issues, and they quickly diagnosed and resolved them efficiently. What I truly appreciate is how much the team genuinely cares about both you and your car. Hunter, in particular,...Read More
Ryan Miller
Ryan Miller -Google user
11 months ago
I couldn’t be happier with my experience at Universal Imports, purchasing my Audi Q7. Mark and his team truly go above and beyond to make the car-buying process smooth and stress-free. Having known Mark for over 20 years as a family friend, I can personally...Read More
Sean Miller
Sean Miller -Google user
a year ago
Mark and his team made buying my wife’s new car an absolute breeze! They handled everything from DMV paperwork, switching over insurance, lining up financing and even did a top notch detail inside and out! Prompt communication from start to finish, and absolutely fair on...Read More
David Bogdan
David Bogdan -Google user
a week ago
Excellent service. Friendly staff. This was the first time I used Universal Imports of Rochester, and it definitely will NOT be my last. My 2018 Audi feels brand new again. I was kept informed throughout all stages of the repairs and updates. Shuttle service was always...Read More
LILLY FURSMAN
LILLY FURSMAN -Google user
a week ago
Excellent experience. Friendly staff. Great Service. First class operation. Walked me through the entire process and kept me in the loop throughout the appointment. They have a yearly car care package which provides discounts for different services. It's so affordable and I signed up...Read More
Marie D'Amico
Marie D'Amico -Google user
a month ago
My husband and I had body work on our Subarus. My husband‘s car had some minor rust although it had never been in a collision. I was anxious to have it removed because we keep our cars for their reliable life. In addition to...Read More
Michelle Washington
Michelle Washington -Google user
2 weeks ago
Hunter is the absolute best service advisor anywhere! He goes above and beyond to make sure customer service is a Top Priority. As a retired senior citizen and educator, it is a main concern that my budget is respected because I worked very hard since...Read More
Ryan carra
Ryan carra -Google user
3 months ago
I brought my new used Audi to Universal and let me just say they blew all my expectations out of the water! They were very communicative on status of the vehicle, they did a diagnostic of the vehicle and fixed everything in a very timely...Read More
Marie Arena
Marie Arena -Google user
4 months ago
Our experience buying our car from Universal Imports was wonderful. Mark went through and explained everything to us. The staff was super friendly and helpful. We will definitely plan on doing Future business with them. And we recommend them highly. 😊 …
Mo Smith
Mo Smith -Google user
3 months ago
I had a great experience with Universal Imports! Kevin was quick to respond to all of my questions and I appreciated his knowledge of Audis. I purchased a used q5 that was beautifully detailed and serviced and presented to us at pick up in the...Read More
liliya guydash
liliya guydash -Google user
a week ago
i came in without an appointment, my NYS inspection was overdue and i let them know how i was rushing and they were able to get the inspection down in less then 30 min , which i really appreciated. definitely a place i would recommend...Read More
Rich
Rich -Google user
3 months ago
Had my car fixed here, other places could not help. Fantastic service, approvals at every step helped ensure I knew costs ahead of time. Communication was fantastic. They even cleaned the outside of my car, and provided a courtesy ride...Read More
Kim
Kim -Google user
2 months ago
My first experience with Universal Imports began a several years ago when I was calling around for pricing on a specific service my car needed. Hunter was the first person I spoke with—at the time, he was a service specialist. He was polite, professional, and...Read More
jason elias
jason elias -Google user
3 months ago
Their team is fantastic at what they do. Recently performed significant repair on my high mileage 2014 Audi A4 walked me through all of the options/scenarios with full transparency, I have complete trust in them. Special recognition to Hunter (service coordinator) who is carrying on...Read More
Virginia chickenhawk
Virginia chickenhawk -Google user
6 months ago
Just had major work done on my Audi A4; timing belt, turbo replacement and all new wires. Universal spent multiple days dealing with the car warranty company and keeping us informed. They’re always so polite and friendly. The final job was spectacular. I was also...Read More
Jeremy Bielawski
Jeremy Bielawski -Google user
2 weeks ago
Alway excellent service at Universal Imports - easy communication via calls or text, actual photos of the issue/problem that they are fixing so you know it’s actually broken and fixed… and friendly, honest people who explain things to you clearly. Highly recommend!
Steven Kazley
Steven Kazley -Google user
a month ago
I brought my car in with a problem brake job that was done at another shop. Universal clearly identified the problem issue and solved it. They stress honest, friendly, and have a supreme reputation.

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Car wash
check icon Oil change
check icon Repair services

Planning

check icon Appointment required

Payments

check icon Debit cards
check icon NFC mobile payments
check icon Credit cards