Had an amazing experience here, all thanks to one associate, Madison. She was very welcoming and helped fix a huge problem that not even customer service could fix. I had ordered something online and when it arrived to my home, it was stolen from my...
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Had an amazing experience here, all thanks to one associate, Madison. She was very welcoming and helped fix a huge problem that not even customer service could fix. I had ordered something online and when it arrived to my home, it was stolen from my porch. I had got in contact with customer service and they were out of one of the items, but they were going to replace the other 2. Earlier today, I received an alert stating that the sender requested the items to be sent back. I found out that the items were damaged in transit. I get in contact with customer service again and they are absolutely NO help. They say the items are no longer in stock in their warehouse. I asked if they could check another store and see if they could put it on hold and I was told they don't do that. (Which is a bunch of garbage because I've worked retail and have been called plenty of times by our online distribution center.)
I called 6 different stores and not one of them ever even looked for the items. They just said they were sold out, even though it says the items were in stock online. (Most online sites will state the item as in stock if they have 3 or more of an item in store in order to fulfill online orders. If they have less than that, the site will say out of stock.)
Madison was the ONLY person that went and checked the back. She was able to fill the entire order that was stolen. Because of her, my daughter is getting the one thing she really wanted for Christmas and I am extremely grateful for her help.