I can't begin to express how wonderful the staff at this location were. From the moment I walked in, I was treated with kindness, professionalism, and genuine care. Jessica, the district manager, was absolutely amazing, and both Amber and Bonny—the makeup artist and stylist—truly brightened...
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I can't begin to express how wonderful the staff at this location were. From the moment I walked in, I was treated with kindness, professionalism, and genuine care. Jessica, the district manager, was absolutely amazing, and both Amber and Bonny—the makeup artist and stylist—truly brightened my day.
I had just come from a terrible experience at the Ulta in Huntington Beach Bella Terra, where the stylist left my hair and makeup in a complete mess on one of the most important days of my life—my wedding day. Not only was the service there subpar, but the stylist also refused to take accountability.
Thankfully, this location completely turned things around. Upon entering, the team immediately stepped in, corrected my makeup and hair, and lifted my spirits when I was feeling overwhelmed and heartbroken. Their professionalism, compassion, and commitment to making sure I felt beautiful and confident on my big day meant the world to me.
I truly hope this review reaches both the public and Ulta's corporate team. I’ve been a loyal customer for years, and the service I received here was exceptional. Thank you to the entire team at this location—you made a lasting impact, and I am so grateful.