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uBreakiFix - Phone and Computer Repair in Manassas

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4.5 (390)

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uBreakiFix - Phone and Computer Repair is a mobile phone repair shop in Manassas, VA.

uBreakiFix - Phone and Computer Repair Review Summary

The summary was generated by AI, based on reviews.

uBreakiFix offers prompt and reliable phone and computer repair services. Customers appreciate the friendly staff, transparent pricing, and efficient turnaround times. Most reviews highlight the technicians’ expertise and clear communication throughout the repair process. While a few customers mention occasional wait times, the overall experience is positive, with many people recommending the shop for device repairs. The shop is known for its professionalism and commitment to customer satisfaction, making it a trusted choice for tech repairs.

Review Rating Chart

Google: 4.6/5

Yelp: 4.0/5

Facebook: 4.7/5

Trustpilot: 4.5/5

Better Business Bureau: 4.4/5

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Reviews & Ratings

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4.5

(390 Reviews)

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Nikk McAndrews -Google user

4 months ago

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro was separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this...Read More

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro was separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Jin Kim -Google user

3 weeks ago

Five stars for technician Jake! I had a fantastic experience with Jake. He really knows what he’s doing and went above and beyond to help me. He took the time to carefully inspect my phone, even using a black light to check for any hidden issues....Read More

Michelle S H -Google user

a month ago

This place helps us with so many of our electronics! They are great and keep you updated on the status of your device. I highly reccomend them, they have fixed all our broken pieces lol!! Jake is awesome and very personable!!!

Stephanie -Google user

9 months ago

I brought in my laptop on a Wednesday. By Monday afternoon, it was repaired. It needed a new motherboard and the turn around for ordering parts and fixing everything was fast! The staff is very kind and patient and, most importantly, knows what they are doing! If...Read More

Robert Rice -Google user

9 months ago

After accidently shattering my phone screen on my Samsung galaxy s23 ultra. I was a little stressed about getting it fixed. I was recommended to this facility from Samsung's site and was not disappointed. They called me to make sure I knew what to...Read More

Elaura Gray -Google user

2 weeks ago

I was here for a virus removal. They were very nice and very helpful. They are really good at their job and did my virus removal fast and got me in and out fast. Next time yall need a virus removal go here. They are...Read More

David Garcia -Google user

a month ago

These guys are super nice. If you need something really simple done like getting debris out of a device’s charge port, they’re happy to help. Can’t recommend this place enough!

Babu Yaz -Google user

a month ago

Very refreshing to see great customer service from start to finish. My phone took a hard hit with dented glass. The team got it back to where it needed to be inside of 2 hours. Many thanks!

Judy McCuin -Google user

3 months ago

I brought my phone in because the sound went off. The technician was extremely helpful and friendly. He diagnosed the problem and was able to fix it in a matter of hours. I was very pleased with the service and would recommend...Read More

Bintou Sillah -Google user

4 months ago

I came to get help with my phone and the Technician was very helpful. This is my second time in the store and the assistance I received was exceptional. I would rate the service I received 5/5. I give it a 5 stars. Thanks. Keep...Read More

Frank Hawl -Google user

a month ago

They did a wonderful job repairing the battery on my phone. My phone works as good as new.They kept me informed with the progress with each step of the repair. Thanks so much

Robert Stair -Google user

5 months ago

I stopped by uBreakiFix with an issue charging my phone, and Kacey was absolutely amazing! She quickly diagnosed the problem and cleaned out my charging port—something so simple but made a huge difference. She was friendly, professional, and clearly knew what she was doing. I...Read More

Rahim Samipour -Google user

2 months ago

My cell phone was water damage. I worked with Matthew in UBreakiFix store in Manassas va. Matthew did a great job recovering my data on a replacement phone. Matthew is a very respectful and knowledgeable tech that goes through every possible way to resolve issues....Read More

Cheryl Khanamuenwai -Google user

5 months ago

Awesome experience. Walked in one day with a laptop with viruses and in need of some clean up. I walked out 1 1/2 days later with a perfect laptop. Very friendly staff, and respectful of customers time. Excellent shop. My...Read More

Martin Crim -Google user

5 months ago

These folks are very knowledgeable, friendly and fast! Jake fixed my iPad when part of the charging cable broke off in the charging port and wouldn't even charge me. In past visits, the bills were very reasonable. My whole family has used them

Ethan Sorrell -Google user

4 months ago

The Technician was able to clean my charging port which I thought was damaged because usually I clean the port myself. He was patient with me even when other customers were walking in and now my iPhone issue is solved. I will definitely go there...Read More

Tom Colbert -Google user

2 months ago

I asked a question about my iPhone’s charging problem. They told me it probably just needed cleaning, then cleaned it for free. They seem very knowledgeable and I would highly recommend them.

Jen V -Google user

6 months ago

My daughter and I had the pleasure of working with Jacob and Hector. My daughter unfortunately dropped her phone and they were able to order a new screen which was supposed to take 2-5 days and was in the next day! Was able to get...Read More

JOHN Forrest -Google user

4 months ago

Jake was awesome. Lightning cable metal bits stuck in my lightning port. No charge. Ripped em right out. If my phones ever broke again I’m coming here.

Chris Hugo -Google user

4 months ago

I had set up and appointment to get my phone cleaned since the charging port was not working and Jake cleaned the charging port right away and did not charge me since I did not have the rest of the phone cleaned. Super helpful and...Read More

Features

From the business

Identifies as women-owned

Service options

Language assistance

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible seating

Offerings

Repair services

Payments

Credit cards

Debit cards

NFC mobile payments

Other

Identifies as women-owned

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