EDIT SAME DAY 03/21/2025: Someone from the store called to clarify that the next part that I was told would be another $75 is now free. I’m now back down to $425 total (including tax) for the repair. This is slightly better than I expected...
Read MoreEDIT SAME DAY 03/21/2025: Someone from the store called to clarify that the next part that I was told would be another $75 is now free. I’m now back down to $425 total (including tax) for the repair. This is slightly better than I expected and I will continue to update this review once the repair is finally finished.
ORIGINAL POST: Do not go here and take your business elsewhere. My phone isn't even fixed yet, and somehow hundreds keep getting added onto my repair after an original quote of $320.
I showed up last week to 1) replace my phone battery, and 2) replace the back of the phone. The very first thing I said was that I needed my battery replaced, and that the phone itself said in its own system settings that it was in need of a battery replacement. Emphasis on the battery replacement was the very first thing I talked about with the employee. We talked about it for some time, the employee saw it, its been acknowledged, no problem. Then of course we move on to the phone needing the hardware replaced in the back, and they run me up $320 total for the repair, but I need to put down a non-refundable deposit of $160 for the parts. Okay, $320 total to fix my phone for the rest of the year is no problem, I need a phone for my business.
I get a call a day later that the part came in and the topic of the battery comes up again, where I'm told "Oh, if you need the battery replaced that's another $100". I say that I had already been quoted for the battery and I'm told by the person over the phone that they only quoted me for the back of the phone. First major red flag. I was pissed, but what choice did I have? They already made me put $160 down on a non-refundable deposit and I felt at this point this was still my most affordable option moving forward.
The next day I bring my phone in as early as possible for the repair, and I mention to the gentleman working that I came in to get my battery replaced, but was only quoted for one part of the work. He seemed dismayed about their misstep and he apologized on their behalf. I say it is what it is, and we move on with my day. I come back after the 3-4 hour estimate I'm given for the phone repair. When I get there, the same gentleman says he's been trying to contact me about the repair since something came up. I say I gave my email, and he says he contacted the number. The other day the same employee who did not decide to quote me for the battery also asked me for my info instead of a separate contact. At no point was that made clear when they were asking for information. So any attempted contact made to me failed because it went to my own number and my phone was in their shop. They did not email me, either. What they needed to tell me was not good news, either. Turns out, yet again, they would need to buy another part, which guess what? Costs more money.
So my original quote of $320 has now been run up to a wonderful $500+ if you're including tax. And my phone is still not fixed despite going in for an original diagnostic last week. I'm still waiting on the next part my phone needs and I'm wishing I never went to uBreakiFix at all. With the repair suddenly increasing more and more each visit/call, it just isn't worth it. If I had known they were going to do this I would've originally just purchased another phone and sold the broken one for the parts it has. This place is a scam.
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