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uBreakiFix by Asurion in Rochester

4.7 (552)

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uBreakiFix by Asurion is a mobile phone repair shop in Rochester, MN.

uBreakiFix by Asurion Review Summary

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4.7

(552 Reviews)

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Patrick Davitt -Local Guide

2 weeks ago

I've brought several problems to these folks over the past couple of years, ranging from a cracked phone screen, restarting a tablet with a long forgotten password, to rejuvenating a grandson's somewhat abused laptop. Each time I have been totally impressed by the staff, professional,...Read More

Roger Kuhlman

3 weeks ago

Danielle M -Local Guide

3 months ago

Greatest place! Google Pixel phone screen/LCD smashed. Dropped it off at 4pm and had it back and working perfectly with a new screen by 7 the same day. Awesome nice employees too! Jesus was incredible! Nicest guy! As with all the other staff that I...Read More

Kerstyn Kutz-Samek

a month ago

Let me begin by expressing how impersonal the employees are at this location. When I went to drop off my laptop due to power/battery issues, I was told that it was “likely the battery.” I asked the employee if I would be provided with updates throughout the repair process. He assured me that they would send text messages to the phone number associated with my account. However, that never happened. I brought my device in on a Wednesday morning and heard NOTHING until the following Monday after I had called to get an update. The individual I spoke with on the phone said that the part they ordered took longer than anticipated to arrive and that they were currently working on repairing the battery. It would’ve been appreciated if this had been communicated as I utilize this laptop for work/teaching purposes. Instead I had to wait 5 days for any type of communication that I had to initiate as the customer. Essentially, they declared my device as “unrepairable” with zero explanation.Fast forward to when I picked up the device. Again, a lack of customer-service and positive interaction from the employee assisting me. I told him my name and he handed me back my device the same way it was when I dropped it off. He was about to just send me on my way before I asked him to explain the process they attempted in order to “fix” the device. When I had asked for suggestions on what else I could do or what he thought the issue was, the staff person rudely responded by asking, “What do you want done with it (referring to device)?” I responded by saying, “I’d just like it to work.” He then said, “It’s probably the motherboard, you’re better off just getting a new computer.” So…it wasn’t the battery that was the problem? The employees just seem to make guesses when diagnosing a device without fully communicating alternative solutions to their customers. Is a motherboard something this company could repair for me? I don’t know as it just seemed like it was an inconvenience for the staff that I was even there asking for help. I wouldn’t recommend this company due to the lack of customer service and communication that I experienced.

Ryan Mosch

a month ago

The pricing here makes absolutely no sense. I just went in for the 4th time in the last 18 months to have the port cleaned on my phone. This process takes maybe 2-3 minutes at most.1st visit - free, the didn’t charge me.2nd visit -...Read More

Amy -Local Guide

5 months ago

I had taken my phone to a competitor to replace a cracked screen, a few months later the phone stopped holding a charge. I took it back to see if they could fix it and they refused to look at it saying that it...Read More

Marisa Wood

4 months ago

I took my phone in yesterday after it fell into a muddy creek bed. Miraculously, the rest of the phone had been working just fine after sitting in rice. The only issue I had before bringing it in was moisture on the camera lenses. I...Read More

Connor Cabalka -Local Guide

5 months ago

The technician did an excellent job repairing my cracked rear camera lens. However, the technician set a new PIN on my phone without informing me when I picked up my phone. When I got home I tried to get out of "Repair Mode" by...Read More

Nathan Waters

5 months ago

Came here to get my PS5 Fixed because it kept randomly turning off. Customer Service people at the tables were nice. Please have them look at your device before they sell you something. They sold me a power supply without even looking at it first,...Read More

Tyler T -Local Guide

5 months ago

Needed a warranty Samsung repair which was approved through Samsung. Showed up to the store at my appointment. The employee was rude and refused to repair the phone under warranty and wanted $400. I had to ship my phone to Samsung who replaced the screen,...Read More

Tammy Uhlir Johnson

10 months ago

Was great service. Greeted right away and checked in only took about 5 to 10 minutes at the most. They had all the information they needed. They completed the screen replacement in under 2 hours the same day. They had the replacement screen in stock...Read More

Eric Sletten

8 months ago

They seem to have done a good job and quickly, but after getting a quote online and a promo code from the Asurion website, I drove 45 minutes for the repair. Only to be told the prices were old and the promo codes weren't...Read More

Ariel T. Duran -Local Guide

7 months ago

The experience was nice fast and efficient, I really enjoyed the team helping me especially Weylin, I was in and out roughly a little bit over 24 hours considering the circumstances of my laptop 🖥 malfunctioning on me from all the Windows updates and more!It...Read More

Greyson Ramirez

10 months ago

One of the best, if not the best place in town to bring your tablets and phones for repairs! The staff was great to work with and pricing was very affordable. I needed my device to get fixed quickly and Josh Moe was able...Read More

Phil T -Local Guide

11 months ago

As a follow up, added three stars in appreciation for the attention the D.M. provided, a better understanding of the situation from their perspective, and the link sent.-----------------They said my phone would be fixed for sure by ordering and installing a case and mother board...Read More

Jim - Jane Stewart

6 months ago

Could not repair the charging port on my HP lap top. Worked on the unit for 2+ days, indicated it was ready to pick up, would have charged me and let me walk out. Luckily I wanted to confirm that the problem had...Read More

James McPeak -Local Guide

7 months ago

This place is incredible! I dropped my phone off at 11am and picked it up at 1 pm.I cannot tell you how convenient this place is.I was working with Waylon, he's customer service is fantastic.

JIM SATHER

11 months ago

After leaving less than a favorable review, I got a response in just 4 minutes! They gave me contact info to them and had me on the telephone with the store in just minutes. They took all necessary steps to correct my problem....Read More

Valerie Wassmer -Local Guide

a year ago

I brought my phone in to have the screen repaired; it was a nightmare from the beginning. They said they would contact me when the new one arrived on Thursday. When I hadn't heard anything, I called on Friday and found out no one ordered it. When I went in to pick it up after the 4-hour time period it would take to fix it, they told me it wouldn't connect and they needed more time. I went in later and they said the charging port didn't work; I brought in a phone that was days old....there was no way the charging port didn't work. The worker acknowledged that they probably broke it and that they wouldn't charge for it. I waited another few days for the part to come in. I went in again and it still didn't work. I expressed my extreme frustration with the manager (who handled it very professionally) and said that not having my phone for 5 days when it was supposed to be a quick screen replacement was unacceptable. He assured me that once another new part came in, they would have it ready. I was clear that I was not paying for all this work being done! Fast forward another two days and I returned when I was told it would be ready....it wasn't. I contacted the manager and said I would be back in 3 hours and would either have my phone in complete working order, or a new phone! My phone was ready and I was charged $180. I expressed my great frustration with the process and they took $10 off...$10! I was assured my phone was restored in working order!When things weren't working properly, I brought it to Verizon where a wonderful young man discovered my sim card was not returned and he spent 35 minutes making phone calls trying to restore my phone. The sound no longer works and the only way I can hear callers is if I turn on the speaker phone! I am so angry that I can't even bring myself to go there again! I am beyond disappointed and angry that I still don't have a phone in working order; keep in mind I brought in a brand new phone for a screen replacement!

leif underdahl

a month ago

Had a screen replaced under warranty and was told it was an oem apple screen. The colors in the screen didn’t seem quite right and they assured me that it was an oem screen and the colors were correct. The screen failed again and when...Read More

Jody F

a year ago

Highly recommend!! I took my son’s phone in to have the screen repaired. It needed to be updated before the repair so we left and came back for it later. The update took a while, but they were still willing to replace the screen even...Read More

laptop 1

a year ago

Today i dropped off at 1035am . I took my laptop in 6 times to this place. Obviously we all have better things to to do right? Well today guys at this location found the purpose to get my machine done and I recd a...Read More

Daniel Glynn

11 months ago

Unbelievable!!I depend on my phone 24/7And the great service from UbreakIfix here in Rochester went beyond my expectations. I couldn't believe 2 hours later I have a phone over hauled...Thank a lot guys!!

Dan Sepeda -Local Guide

a year ago

I needed the screen on my phone replaced. My only critique is when I dropped off my phone they took an alternate phone number so they could contact me when my phone was done. I never got a call. I ended up calling to see...Read More

awesome awesome

a year ago

Had a great experience at this place. I came in with a faulty charging port/board on my Samsung A51. Lukas addressed all of my concerns and is a well of knowledge about hardware repair. He is patient, knowledgeable and professional. Long story short, they replaced...Read More

Marge Primozic

a year ago

Ethan was extremely patient and helpful when I brought him my phone to setup. I'm from out of town and needed my phone to notify relatives about my husband's medical condition so I wasn't the calmest of customers. He took my phones and successfully transferred...Read More

Michelle Black

a year ago

I have needed assistance with various devices at different times and have always found Ethan to be warm, knowledgeable, and clear in communicating the problem and potential solutions. Not being very well-versed in computer/iPhone technology myself, I tend to ask a fair amount of questions...Read More

Montanna Meyer

a year ago

I had walked in to get a new battery and charging port. The gentleman checked to see if my charging port needed to be replaced and tried to clean it out thinking that was what was going on since the charging port was an additional...Read More

Christopher DeFranco

5 years ago

ALWAYS great service and great work. Been here 4 or 5 times over the years getting me and my families phones fixed when things stop charging, screens break from drops, or batteries need replacing. Top notch service. Great staff who explain what...Read More

sjpavelka

a year ago

The most honest repair company you could ask for. My phone bricked itself last week which lead to me getting a new phone. I still wanted to recover some photos and videos from my old one. Took it in and they were sure it was...Read More

Todd Rowekamp

a year ago

My daughter dropped her phone off while she was home from college over spring break. uBreakiFix in Rochester has a good reputation and better prices than other places, and the town where she is in college does not have a phone repair shop. It was...Read More

Dean Adams -Local Guide

a year ago

They were super-friendly and helpful right up until I came back in to pick up my phone. I walked up to the desk/table and stood there as the formerly helpful employee said "could you step back from the table" as he read some facebook posts....Read More

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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uBreakiFix by Asurion in Rochester

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uBreakiFix by Asurion Review Summary