Owen did a great job installing a trailer hitch on our vehicle. We took our vehicle to the Castleton location first (just because it was closest to us), but they refused to install the hitch because they said the bolt holes were rusted. My dad...
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Owen did a great job installing a trailer hitch on our vehicle. We took our vehicle to the Castleton location first (just because it was closest to us), but they refused to install the hitch because they said the bolt holes were rusted. My dad looked himself, and spent at most 20 minutes with a wire brush and WD-40 and the holes worked fine (clearly the Castleton location was just too lazy to do the work themselves). We let Owen know we had cleaned the bolt holes and he shouldn't have any trouble, and he thanked us and told us he would have done that anyway. We could tell he did his homework, as he updated our online order with parts that would work best for our vehicle, which actually ended up saving us money in the end! We really appreciated his hard work!