Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your...
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Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your actually driving so filling up at the gas station is a hit or miss. But the icing on the cake was when we were returning the vehicle a young short girl with a bunch of acne on her face was EXTREMELY RUDE! Referring to me as "Bro" and calling me rude. She inspected the vehicle told me the amount that would be charged, so I simply asked her was that the overall total that was going to be changed? She looked at me as if I should already know the price and stated the price again. So we kept going back and forth on if that was the overall charge, she couldn't just say yes, she kept stating the price. So I asked her okay maybe you don't understand what I'm asking, is that including the Price I got charged this morning plus the amount now, because no one told me that the price in the morning is just a hold then including the mileage I would get the grand total at the end. It's not like I rent Uhaul all the time. I still didn't get the answer I was looking for, I just asked her to give me a receipt so I could figure the price out for myself. So frustrating to get one simple answer!
So future reference Uhaul, please train your employees better regarding customer service and not call a customer "Bro". By the way it was just her that was rude. The morning employees were nice!