Was a bit apprehensive about the whole hitch installation process at first, but soon after I started communicating with Juan, all worries disappeared.
After the initial phone order appointment for hitch installation, I was still at a loss and had many questions. During...
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Was a bit apprehensive about the whole hitch installation process at first, but soon after I started communicating with Juan, all worries disappeared.
After the initial phone order appointment for hitch installation, I was still at a loss and had many questions. During the pre-installation period, Juan promptly communicated back to me with clear answers to several of my questions and concerns. Juan also took his valuable time coming back from his lunch and jumped right into immediately inspecting my SUV rust conditions to make sure ok to install hitch.
Juan made sure all orders were in the right place and looked over all the details of parts and labors, removed one erroneous charge which was included originally by mistake. Juan was most friendly and trustworthy.
Juan made sure all my questions were answered at this pre-installation meeting in person, and I was able to go back home with utmost peace of mind.
Today, I showed up a few minutes before my appointment time, and Juan greeted me with smiles and utmost attentiveness. According to the call center, installation was estimated for 3 hours, but Juan called me back in less than an hour to let me know all the hitch work was completed.
Whdn i returned back after 1 hour waiting at nearby restaurant, Juan already had my car parked in front of one trailer and kindly demonstrated to me how I could hook up the trailers in the future when I need to. He was very detailed and thoughtful, explaining any and all about the hitch I needed to know.
Juan was the most exceptional, reliable, kindest, knowledgeable, and just an all-around good person. Thank God there still is such a kind-hearted person like Juan.
Should anyone have any questions or concerns about hitch installation needs, just simply call and ask for Juan. Juan will be your definitely go-to person to freely ask any questions and complete the most trustworthy job you can expect no whereelse on this earth. God bless Juan.