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Tustin Hyundai Service Department is a car repair and maintenance service in Tustin, CA.

Tustin Hyundai Service Department Review Summary

The summary was generated by AI, based on reviews.

The Tustin Hyundai Service Department receives high praise for its efficient and friendly service. Customers rave about the knowledgeable staff, quick turnaround times, and transparent pricing. While some reviewers mention minor issues with communication, the overall consensus is that this service department is reliable and trustworthy.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

DealerRater: 4.7/5

Edmunds: 4.5/5

Cars.com: 4.4/5

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Reviews & Ratings

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4.3
(49 Reviews)
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Ezra Gutierrez
Ezra Gutierrez -Google user
a year ago
Although I had a rough first experience they totally made up for it that time. This time I went in for an oil change, and the first advisor was so nice. He even gave me a tip only people who like their job do that.
Tom Laughlin
Tom Laughlin -Google user
a year ago
Now that they have finished their renovations, it's a pleasant place to hang out while your car is being serviced.
S C
S C -Google user
a year ago
I received EXCELLENT, OUTSTANDING customer service from David Kim and the Tustin Hyundai Service Department. Recall issues have now been resolved. I do NOT recommend Russell Westbrook Hyundai of Anaheim. …
Sushant Gupta
Sushant Gupta -Google user
3 months ago
Had a great experience coming in for a diagnostic. Was given a $110 potential expense but didn't end up paying anything. Thank you to Mr. David Kim for diagnosing my car and answering all my queries properly.
Sunset Jules
Sunset Jules -Google user
10 months ago
The service department at Tustin Hyundai is awesome! Edward Segura made our service experience a great one... worlds apart from the recent poor service experience we received at another dealership. Everyone was professional, friendly and was so easy to work with. They serviced our car...Read More
Alec Figueroa
Alec Figueroa -Google user
10 months ago
The service center uses scummy tactics to scam people. They never check to see if you actually have coverage they just assume you don’t and try and charge you for everything. You practically have to force them to check for coverage and when you do,...Read More
Rater
Rater -Google user
9 months ago
Had my car serviced here couple months ago. I know i’m just rating them now. They had scraped my car back then after replacing internal parts in my car. I noticed this scraped on the first day after receiving my car back then but i...Read More
Hunter A
Hunter A -Google user
9 months ago
Have to say before this experience would be a five star they had my car for over a month , drove it through at least 4 full drive cycles and a total of 250 plus miles went for smog the obd 11 test for the...Read More
Jim Petty
Jim Petty -Google user
a year ago
Appointment times book up fast and when you reserve a time it doesn't mean anything to them. I reserved 2pm, I arrived 10 minutes early but almost an hour later my car is still untouched by their staff. So I am writing this review while...Read More
Irene Razo
Irene Razo -Google user
a year ago
They require an appointment for service. Everyone in the service department is very courteous and helpful. Customer waiting area has seating for working while you wait, a lounge area, and reliable wifi. Repairs/service are completed fairly quickly with frequent updates and videos of anything important...Read More
John Gerhard
John Gerhard -Google user
a year ago
I periodically drive from Seattle to visit family, in Orange County, CA. On occasion, my vehicle needs routine service before beginning the drive back. Once again Tustin Hyundai Service Department fit me in (unscheduled) for oil change, tire rotation, and system checks before beginning the...Read More
Maritza Villela
Maritza Villela -Google user
a year ago
7/25/23 I can't say this enough, the service department is amazing!!! They truly go above and beyond for their clients. Jr., Elsa and Bryan have all been awesome! I tried going to a different dealer that was closer to my house. Thay was a...Read More
Ethan Abot
Ethan Abot -Google user
a year ago
I have been here multiple times to service my car, Elsa and Junior were super helpful and went above and beyond to make sure everything is going smoothly! My best customer service experience in a service center! i will buy cars from this amazing people!...Read More
Deb Munson
Deb Munson -Google user
4 years ago
I've gotten my car serviced here for several years. The service people are all very nice. The repairs are done quickly and they text you when it's done. They have a printed list of prices for maintenance items and offer service coupons. It's a pleasant...Read More
Adrian M
Adrian M -Google user
a year ago
I go here for car parts. It's hassle free. Just call and ask for the parts department. They usually ask for the last 8 of vin. Then just let em know what you need. Staff is friendly and helpful
G V
G V -Google user
3 years ago
Frank Moreno is the best service advisor ever! His customer service skills are excellent. My experience with this advisor has been nothing but amazing. Keep up the great work frank!
Richard Lo
Richard Lo -Google user
3 years ago
Came in for recall work to replace an ABS brake fuse. The work was done quickly and I got my car back, washed in a bit over 30 min. Efficient service work as usual.
Jmoon0727
Jmoon0727 -Google user
4 years ago
Nearly 7 hours to do an oil change and tire rotation. The reply when calling is I apologize we are working the best that we can. Don’t bother taking your car to this place for service. What a complete waste. Bryan...Read More
Nicholas Ferrer
Nicholas Ferrer -Google user
a year ago
Fernando in the service department was amazing! Very knowledgeable and had inviting customer service. I really felt taken care of. I'll definitely be coming back!
al cano
al cano -Google user
2 years ago
I went in today for an updated security repair and the service was incredible. Friendly, professional and were expedient in the repairs . I highly recommend this dealer service to everyone .

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Oil change