CANNOT VERIFY WHICH L.A. LOCATION BUT:
I received a TRUCONNECT Stratus C7 a little over a month ago from a salesperson on the street. After paying the fee, she gave me the phone and new number. Shortly (2 - 3 days) thereafter, I came to find...
Read MoreCANNOT VERIFY WHICH L.A. LOCATION BUT:
I received a TRUCONNECT Stratus C7 a little over a month ago from a salesperson on the street. After paying the fee, she gave me the phone and new number. Shortly (2 - 3 days) thereafter, I came to find that the model does not support the features of my Garmin watch.
My inquiry to TRUCONNECT: Do they have a brand / model that will?
So, I contacted TRUCONNECT via their CS link (11/20/24) - waited 2 weeks (12/05/24) and received a reply asking for more info. So I used their link again the same day to reiterate my issue; and sent their req'd information.
On 12/18/24, I called and after going thru the prompts ...... was left listening to repetitious music for 52m 57s before just hanging up!!
On 12/19/24, a day after I wrote a review on another site, I received this from TRUCONNECT:
Hi Steve, we sincerely apologize for the inconvenience you've endured and would love the opportunity to make things right. Our Support team has been alerted and will contact you soon. Alternatively, if you could contact our Support team at 1-844-450-4007, and we'll assist you over the phone to resolve the issue promptly.
- TruConnect Management
Needless to say upon receipt, of that note to me, on 12/19/24, I called the 1-844-450-4007 number. Only difference here is that there was no repetitious music; you are prompted to leave a message and "someone will get back to you".
Today, 12/21/24, after almost two months of trying to resolve this and speak with a HUMAN - I doubt that anyone - 'will contact me soon / "get back to me"' - there cares. So, I'm now posting any & everywhere I can.
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