Update (March 2025):
I wanted to update my previous review because my recent experiences have been much better. The customer service has greatly improved—every time I visit, the staff is welcoming and helpful. They’ve been giving me amazing deals on single Pokémon cards, which I really...
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Update (March 2025):
I wanted to update my previous review because my recent experiences have been much better. The customer service has greatly improved—every time I visit, the staff is welcoming and helpful. They’ve been giving me amazing deals on single Pokémon cards, which I really appreciate.
It’s been great to see the positive changes, and it’s made shopping here a lot more enjoyable. I’m glad I gave them another chance!
(Old review)
I visited to check out their Pokémon section but left disappointed. Unfortunately, no one greeted us or offered any assistance. The staff seemed more focused on sorting NBA cards than engaging with customers.
While they had a decent selection of Pokémon products, none of the items were priced. Instead, you’re expected to search for a price sheet, which wasn’t readily available.
A simple greeting or acknowledgment would have made a big difference, but it was clear they weren’t interested in my business—or my friend’s. Sadly, I won’t be returning.