Totaled the last computer we brought them.We took 3 computers to them total over the past several months, all needing a new charging port soldered on.The first repair went alright. They left a charging cable disconnected when they closed it back up, had to take...
Read MoreTotaled the last computer we brought them.We took 3 computers to them total over the past several months, all needing a new charging port soldered on.The first repair went alright. They left a charging cable disconnected when they closed it back up, had to take it back for them to hold it a bit longer, then they gave my charger away to another customer and I had to wait a week to get it back. Whole process took way longer than necessary, but the repair is still holding up well.The second computer we took to them went fine. No weird issues, came back working and charging correctly. Good repair.The third computer is the kicker. We gave it to them, and they held it about a week while waiting for the port to come. We pick it up a few days later, and they have to tell us that because they bent the motherboard, the charger doesn't fit in straight to the computer anymore, that we have to tilt the plug up and pry the port down to the hole to fit it in. It wasn't like that before, and they wouldn't have had to tell us it was like that now unless they had bent the board themselves. The rgb ring on the bottom of the computer is also half out now.I take it home and open it up myself. This is not the first time I have opened this device, so I know how to get into it without damaging anything. They have glued the ribbon cables into for the lower rgb ring into the ports. These cables need to come out to separate the bottom cover from the board, so they clearly weren't betting on anyone getting back in. We seal it back up and try to boot it, and the thing works fine on battery. When we plug it in, the entire computer is stuttering just running, even in the file explorer. The computer can barely run Windows while charging, much less play a video game. We benchmark the computer, and every single component now runs 4 times slower while charging than when on battery. Clearly the port or the board is damaged.We only use it for gaming, so it has to be plugged for us to use it. We take it back, tell them all that is wrong, and they hold it another two weeks to try to fix it. We get the call last night, and they confirm the board is busted from being bent. The board is basically as expensive to source and replace as buying a new computer, so it is totaled.My girlfriend goes back in today to pick it up, and spends 20 minutes trying to discuss this situation with them. They refunded us for the original repair charge (~160-170$), but we took a computer to them for repair, and 3 weeks later, we get it back and we're unable to use it for the one thing it was doing. They totaled a ~1000$ machine, and it will now cost us at least 1000 to replace it. We didn't expect them to give us full retail cost back for the computer, nor the full amount needed to replace it, but just refunding the initial repair is wholly insufficient for how long they kept our machine, and for the amount of damage they did to it. We would have at least appreciated some compensation for the amount of time we were without the device, and for the fact that the complete opposite of a repair has occurred here.
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