Assistant Manager "Nora" is Very Rude, Impolite and unhelpful !
I bought non alcoholic malt beverage Feb.17.2023.
terrible taste, I checked expirtation date was Dec.22.2022 !!!
I came back to store after 2 weeks (March.2.2023 8pm) and spoke with "Nora" (Assistant manager),
She said she never got refund...
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Assistant Manager "Nora" is Very Rude, Impolite and unhelpful !
I bought non alcoholic malt beverage Feb.17.2023.
terrible taste, I checked expirtation date was Dec.22.2022 !!!
I came back to store after 2 weeks (March.2.2023 8pm) and spoke with "Nora" (Assistant manager),
She said she never got refund or exchange without receipt !!
I said "I lost my receipt", She said " I can not get, sorry, Good night!!"
I asked register staff to check my total wine account, they can
find my receipt in my record, he said without manager permission he couldn't !!!
I spoke with another staff "Mauricio", he checked bevarages on the store shelves and took out all expired cans, he was very nice guy and asked me to speak with store manager "David Kendall",
I remember him, I spoke with him about some wines before .. he is nice man .. but he was not in store ... "Mauricio" said David were not on schedule for next week !
I still love Total Wine but please remember :
1. Check expiretion date on cans
2. don't waste your time with rude asistant manager "Nora"
3. keep your receipt no matter what you have total wine account or not
If customer service or store manager are reading this review, you are more than welcome to call me for
more detail. my name is Pedram and you have my phone number in total wine account ..
Update 3.19.2023 :
I called customer service after replied my review and they helped me to recover my receipt, I cam back to store 3.19.2023 and spoke with store manager, Very nice, respectful and very very helpful ...
He did apologize for asistant manager behavior and refund my money ..
Thank you customer service ... Thank you Store manage .. Thank you Total wine for service ... All of this story could be resolved way way easier if unhelpfull assitance manager said I could recover my receipt from cusomer service instead of saying Goodnight !!! ... any way .. As always .. I love Total Wine and come back again before next party .. Cheers ...