Richmond handles the returns for Title Nine. I love Title Nine clothes. However, they just lost me as a customer until they change their return policy. I usually don't have any sizing issues, but I ordered a pair Kuhl shorts the same...
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Richmond handles the returns for Title Nine. I love Title Nine clothes. However, they just lost me as a customer until they change their return policy. I usually don't have any sizing issues, but I ordered a pair Kuhl shorts the same size as the other pair I have. The new pair is a little too small for some reason. I learned that you have a choice of a prepaid label for $7.50, or you can ship yourself. I went to the post office and paid $5.50 to ship first class. Never again. What a hassle. Instead I ordered a nice pair of cargo shorts from Amazon. Free, easy returns. Sorry, Title Nine, but you've got to up the game for DTC clothes. They aren't going to fit sometimes and it is unreasonable to expect customers to pay so much (over 10% of the initial cost of the item) and spend the time to return it.