Jose and his team at Tire King saved the day!
On a road trip from San Francisco to Santa Barbara, four colleagues trying to make a company event got a flat tire. When we called Jose, he didn’t have the tire we needed in stock and...
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Jose and his team at Tire King saved the day!
On a road trip from San Francisco to Santa Barbara, four colleagues trying to make a company event got a flat tire. When we called Jose, he didn’t have the tire we needed in stock and available. We hung up feeling deflated (pun intended) and worried we would not make the customer event we were hosting and required to attend. Jose didn’t give up. He checked his warehouse, junkyard, and everywhere he had tires and found the needed tire. We were thrilled when he called back a few minutes later.
We were immediately taken care of when we arrived at Tire King & Auto Express. As it turned out, all four tires were on the verge of damage, and it was hazardous to make the remaining road trip without getting all four tires changed. Jose found four tires that were good enough to get us to our destination safely.
I can’t thank Jose and the staff at Tire King enough for their diligence in finding a solution for us, getting us to our company event, and, most importantly, getting us there safely.
Our experience set a new bar for excellent customer service!