I was referred to Tim’s Custom Exhaust by the Tire Place I visited because I needed an exhaust system noise repaired. I walked in and was greeted promptly by Drew (Owner), who was chatting with a couple customers in the waiting area. I told him...
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I was referred to Tim’s Custom Exhaust by the Tire Place I visited because I needed an exhaust system noise repaired. I walked in and was greeted promptly by Drew (Owner), who was chatting with a couple customers in the waiting area. I told him I was referred and he asked what my issue was. He asked for my keys and said “I got you man, be right back!”
Next I know, the car was up on the lift and he came into the office to bring me out to the shop and show me their findings. I had a broken bracket on the flex pipes for the catalytic converters. I returned to the waiting area while he had his Technician correct the issue with some welding. About 10 minutes later Drew walked back in from outside and tapped me on the shoulder, “hey man, you’re good to go”. I followed him outside and I said what do I owe you? He said ‘nothing, I got you’. I offered cash and he wouldn’t accept it. He said “this is the easy stuff, you’re good to go”! During my half hour there, several customers came in and he attended to them promptly.
This kind of customer service is rarely found anymore, anywhere. It appears common place to me, with good guys like Drew. I will become a new customer for all my future vehicle repairs (not just exhaust) at Tim’s Custom Exhaust that are done by Drew and his gang.
Highly recommend!!!