I’ve been going to zuri in San Juan for many years now for grooming and boarding, but I have to say that my last few experiences haven’t been the best. The communication on when to pick up for grooming and pricing isn’t the same. I...
Read MoreI’ve been going to zuri in San Juan for many years now for grooming and boarding, but I have to say that my last few experiences haven’t been the best. The communication on when to pick up for grooming and pricing isn’t the same. I get told one thing like I’ll receive a text or call when my dog is ready and I don’t hear anything. Then, when I try to call no one picks up. I’ll leave a message if I’m waiting too long and I still have to wait to hear back for quite a while. There’s been a few times at pick up that the price is over what I expected with little information, so when I ask to speak with the groomer to go over what we discussed the front comes out and tells me something the dog “needed”. I never have been a person to complain or question, but the last couple times I’ve felt this way. I think it comes down to miscommunication, or no communication.Today, the gentleman that helped me was super kind and helpful, but in the past It hasn’t been this way. I’ve also spoke to someone in the past after emailing them about my last grooming experience with this same exact thing and I felt like I was questioned rather than just explaining the details.I’m at the point where I feel frustrated even just calling to try to speak with someone and looking for other options for boarding and grooming. I hope this helps with the future of zuri because I used to love it there and always feel safe boarding my animals. It’s purely communication in my opinion. Maybe someone who strictly deals with calls, pick up, and questions? Just a thought.
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