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The UPS Store is a shipping and mailing service in Mentor, OH.

The UPS Store Review Summary

The summary is generated by AI, based on reviews.

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4
(62 Reviews)
5
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Steven W
Steven W -Google user
3 weeks ago
Whoever that kid is who works here makes this store by far the best store to drop off an Amazon package at. There really is no point to go to any other UPS store or drop off point. Wander into this store with your package...Read More
Jill S.
Jill S. -Google user
a month ago
I really dislike the fact that everywhere you go has self service options. The employees really enforce that if you have Amazon returns, you do them yourself. Self service is an option not a must, period! If there’s an excessively long line and I don’t...Read More
Emily Matz
Emily Matz -Google user
5 months ago
Staff has always been kind and helpful. This store offers high-quality prints for a fraction of the price of nearby competitors. An associate worked with me to make sure my print order was prepared as I expected. Will definitely be placing all my print orders...Read More
Brooke Walker
Brooke Walker -Google user
3 months ago
The clerk was so helpful and kind with all my Amazon returns. I think her name tag said Cain. Thanks for the excellent service!
Marilyn Baker
Marilyn Baker -Google user
3 months ago
They have excellent management skills to assign personnel to the needs and number of customers. It is also apparent they have done cross training to accomplish this flexibility. Efficient, well organized team, very pleasant and helpful, I have complete confidence t gathering my package will...Read More
Melissa Weiss
Melissa Weiss -Google user
3 months ago
Excellent service everytime I go in & it is frequently. Extremely busy today but well staffed, quick & efficient & professional. Thank you.
Kris
Kris -Google user
8 months ago
Store closed early bad hours lackluster support. For people paid to do the absolute least amount of work with minimal amount of stress they close awfully early have zero flexibility for those with more demanding jobs. UPS loses my business because of operations like this and it...Read More
Sarah M
Sarah M -Google user
11 months ago
My favorite UPS location! I used to dread returns but not anymore. I’m always greeted with a friendly smile and the upmost efficiency. Mia is so sweet and incredibly patient with all of my returns. Highly recommend!!!!
Tom M
Tom M -Google user
11 months ago
Trusted this store with an amazon return. Told me they would get it boxed and shipped and i had nothing to worry about. A few days later amazon received my return missing an item that I of course had to pay for. Thanks ups. Girls...Read More
Sherry
Sherry -Google user
a year ago
I wasn’t having a very organized day when I walked into the UPS store. The lady behind the desk was incredibly patient with me as I needed a minute to figure things out again. Because of her patience and kindness, everything went smoothly. Its a...Read More

Features

From the business

check icon Identifies as women-owned

Service options

check icon Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Other

check icon Identifies as women-owned