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The UPS Store is a shipping and mailing service in San Mateo, CA.

The UPS Store Review Summary

The summary is generated by AI, based on reviews.

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3.4
(60 Reviews)
5
4
3
2
1
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chaparra vasquez
chaparra vasquez -Google user
2 months ago
Great service every time! The staff is super helpful and friendly, and they make returns shipping easy and stress-free. Love their smiles! I have never had a single bad experience. This location has a-lot of parking which is a plus. 100% Recommend
Daniel G
Daniel G -Google user
a year ago
The two people who helped me were both thorough and knowledgeable. The woman taking my packages quickly and completely explained the options and charges. The other gentleman present gave me good solid advice on safety with packaging and shipping PC components. I frequently ship...Read More
Rohita Tikoo
Rohita Tikoo -Google user
a year ago
Ali and his team were very responsive and accommodating to our needs for shipment. They guided us with the process and even stayed late to make sure we got everything in place. Thanks for your help! Definitely one of the best UPS stores we have...Read More
Melvin Zucker
Melvin Zucker -Google user
2 months ago
Excellent service with fair pricing for shipping packages
Liza Wong
Liza Wong -Google user
a year ago
I have been a customer for over 2 years. I always found the store's owner Ali & his staff Anders, Evelyn and Isabel to be very helpful with my shipping needs. They are very professional, reliable and courteous.
Kath De Anda
Kath De Anda -Google user
3 months ago
Excellent customer service, courteous, professional, knowledgeable and very helpful.
Scott Ollivier
Scott Ollivier -Google user
a year ago
I’ve been to the San Mateo UPS office on 41st several times. Every time the staff has been both friendly and fast/efficient in processing customers through the line. No ridiculous waits that can happen elsewhere.
Style Eye
Style Eye -Google user
5 years ago
Ali is fantastic! We needed to get something notarized approaching closing time and he told us he would wait for us! Super fast, friendly and helpful. Thank you so much! Also, the store set up is amazing with ample distance markers, communication...Read More
Will Bunting
Will Bunting -Google user
6 years ago
Ali was amazingly helpful to my wife and I as we had to ship things to Japan last minute before we moved. They were very professional and stayed after closing time to help us get the best price for our packages, by re-packing them into...Read More
Michael Smith
Michael Smith -Google user
5 years ago
Called later Fri pm and got very quick appointment with Ali at store for multiple Notarized signature for myself and children. Ali was so professional and organized to get the notaries completed in speedy time, however thoroughly and accurate! He solicited his other store employee...Read More
Jill Martin
Jill Martin -Google user
3 years ago
I had several packages to ship, all with different, special requirements. I was overwhelmed with how to proceed. Evelyn at store 2152 professionally and knowledgeably explained all of my options. Then she packaged my items for me. She turned a stressful task into an easy...Read More
Duke Kim
Duke Kim -Google user
5 years ago
This was my first time making Amazon returns through ups dropoff and Ali was really helpful. He was very patient while I fumbled through the half a dozen returns I was making. …
Naghmeh Amraei
Naghmeh Amraei -Google user
6 years ago
I had to choose this store and I was a little bit uncomfortable since I read the reviews! But I’m glad that I did, quickly after I walked in, a very nice gentleman introduced himself as a new manager! …
Salomi Daftary
Salomi Daftary -Google user
2 years ago
This is literally the best UPS store in the area!! The staff is kind, patient and always helpful. A big shout out to Isabel and Evelyn for the amazing work they do in helping customers. Thank you!
Harriete Estel Berman
Harriete Estel Berman -Google user
a year ago
The store assistant was knowledgeable about the boxes that you had available and was very patient and helpful in finding three boxes that were suitable for my project.
Virginia Ellis
Virginia Ellis -Google user
7 years ago
So disappointed to read all the negative reviews of Mark and Skip's UPS store on 41st Avenue. I followed them from Crystal Springs Shopping Center and have been a client for almost 20 years. I have experienced utmost courtesy and helpful service here.
Ke Z
Ke Z -Google user
3 months ago
I like this location, staff is great.
audrey atkinson
audrey atkinson -Google user
10 years ago
The guy was so helpful for a newbie my first time returning any thing and it only took a few min for sure if I haven't return any items again I will know we're to go for now on, bought something from amazon had to...Read More
Dhiraj Kumar Dwarapudi
Dhiraj Kumar Dwarapudi -Google user
2 years ago
The employees being very helpful with my requests and getting them done quickly. The employees at the store were very friendly as well
Psul Fredman
Psul Fredman -Google user
3 years ago
The gentleman who runs the shop is very decent and helpful. I've been doing business there for three years. Always knowledgeable and fair.

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Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot