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The UPS Store in West Des Moines

2.9 (103)

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The UPS Store is a shipping and mailing service in West Des Moines, IA.

The UPS Store Review Summary

The summary is generated by AI, based on reviews.

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2.9

(103 Reviews)

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Nic Byrum -Google user

a week ago

They must have recently gotten new ownership. They used to be my favorite.Around a month ago I got notification that I received two packages. When I got there I was waited on by a female employee.She found the first package and I was told that...Read More

Coulter Wood -Google user

a month ago

I've been dropping boxes here for the past couple of years, but now there are some employees here that have no regard for their customers or the packages they want shipped. Last two times I've been, the employees are literally tossing the boxes around,...Read More

Allison Nicole -Google user

3 months ago

I wish I could give 0 stars. Whoever are the new owners are quite literally the worst at operations that I've ever seen. I will try to avoid UPS packages and this location especially if my life depends on it. I ordered an expensive perfume...Read More

Dick Haase -Google user

4 months ago

I had a friend ship something to us that we needed the next day as we were out of town. He called me from the UPS Store and the clerk told him it would be $13 for Wednesday and $55 for Tuesday. We went with...Read More

Shirley Bertholf -Google user

4 months ago

I sent a 90 year old real estate client into this store to sign some documents for a Purchase and Sale of a home in Idaho. I had made arrangements with one of the employees named Les, a very kind, caring person, who printed...Read More

Johanna L -Google user

2 months ago

I regularly drop packages off at this store. When they are actually open and staffed, I generally get things dropped off with minimal or no issues. However, we came by to drop packages off this morning due to the store signage and Google both saying...Read More

Craig Reams -Google user

7 years ago

No Review Text

KIRAN -Google user

11 months ago

I have visited several UPS and FedEx stores in all these years. But, hands-down, this is one of the best UPS stores that I have experienced in terms of Customer Service.I had been here few times earlier as well, for Package drop-off.This time, I was...Read More

Martha Sherick Shen -Google user

a year ago

The corporate headquarters must have decided to fire the rude employees! The gentleman who helped me this morning opened right at 8:00 AM. He was friendly, helpful, knowledgeable and efficient. He even professionally packed my clock at a reasonable rate! I had a terrible...Read More

Alex Currie -Google user

a year ago

The staff was trying to be helpful but apparently their manager decided to just send my package back to UPS on Hull. Said was delivered at WDM but was sent back with no call or nothing. So why the heck did I pay to have...Read More

June shineflew -Google user

2 years ago

June 7-2022The Manager there today, (I’m assuming).He was rude & short -not Pleasant at all?I’m Wondering how he got hismanagers job!The workers there are alwaysSO AWESOME,I enjoy going in there, if needed..And granted, I needed to pay feesand be instructed how to open...Read More

John Bellizzi, Jr. -Google user

4 months ago

I rarely post reviews for delivery services because usually I’m just in and out and it’s taken care of. This was a very unique experience and this employee did a great job. His name is Les. It was some of the best customer service...Read More

Jessica Cousins -Google user

a year ago

Seriously, I can’t even rely on UPS to print three pages. I submitted an order the day before online and paid. Then I show up at the time provided and of course the dude is hesitant and confused as if he’s dealing with something completely...Read More

Belinda Nordman -Google user

2 months ago

Always my favorite UPS location until a few weeks ago. The old, super friendly staff (shoutout to awesome Larry!), are all gone and the new team acts extremely put out to be there. One of the guys today basically shrugged and reluctantly mumbled "alright" when...Read More

Nicole Saleh -Google user

a year ago

I’ve lived in the same apartment complex for 2 years now and they’ve never once managed to deliver a package to my door correctly, often marking it as “delivered” when it’s nowhere to be found anywhere in the complex, and if I call there’s zero...Read More

Dustin H -Google user

a month ago

I paid for postage & watched the employee label my package at this store. For 3 days the package disappeared, then eventually turned up in Ames, which is 100% not the correct routing. Not only did they fail to scan the package- which entirely defeats...Read More

Jennifer Hampel -Google user

2 years ago

TL; DR: A waste of time and money.Normally, I wouldn't write a negative review about a shipping store because it seems petty and inconsequential. But my experience today was compelling enough to change my mind. I went in this morning to buy a box for...Read More

Dennis Tesdell -Google user

3 years ago

I have used this same store (with many different owners) for over 20 years. The current owner has another larger store I believe, and does not visit or work out of this store much. This store (and most UPS Stores) are as good as their...Read More

Abigail Nielsen -Google user

a year ago

I’ve been coming to this shop for years for printing and shipping services. I had one piece of paper that I needed printed larger. Basically stick it in the machine, magnify by 300% and it comes out on a bunch of papers that I would...Read More

Dan D. -Google user

3 years ago

The worst UPS store I've been too in a long time. The guy actually shared he was the owner of it. I seriously will drive out of my way to avoid doing Amazon returns and any other shipping I have at this location....Read More

Aaron Hahn -Google user

6 years ago

Attempted to get a notary 40 min before closing and the employee told me she wouldn't do it that close to closing. I asked how long it took and she told me about five minutes. I even offered to wait until she helped the customer...Read More

Valerie Poole -Google user

10 years ago

I needed to ship a package to China. The man here was very friendly and helpful! He told me what the computer said the estimated delivery times would be, then told me what I should actually expect. I am always for honesty!...Read More

Erin Calvin -Google user

2 years ago

Have used this store so many times. And don’t expect a lot but after calling 5 times today and failing to get any one to answer the phone. Went in to find that they don’t offer notary services after 5 (good to know) and the...Read More

Krysia Hannam -Google user

5 years ago

Rude. Simply put. I can’t even say it was poor customer service as there simply was no service. I didn’t realize not having packing tape at my office was such an extreme inconvenience to a literal packing and shipping store. And my request for a...Read More

Rhonda Maggard -Google user

5 years ago

The staff, Skylar was so helpful. Offered to come & carrying my boxes for me.He was friendly & knowledgeable. Also answered any questions that I might of had.I would highly recommend this UPS location.

Andrew Bowser -Google user

2 years ago

USPS Pricing is more than DOUBLE doing it on your own - Which is frustrating because it is in such a convenient location. To send an envelope USPS Priority Express they quoted me $55.64. Next time I plan not to use these guys to buy...Read More

Michael Norris -Google user

5 years ago

Addendum--I decided to call the manager of the store and spoke with Jessica who explained that I should not have been charged and offered to refund the five bucks.Received e-mail from UPS that they could not locate my house despite my address being listed correctly...Read More

Features

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Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

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The UPS Store in West Des Moines

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The UPS Store Review Summary