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The UPS Store is a shipping and mailing service in San Jose, CA.

The UPS Store Review Summary

The summary is generated by AI, based on reviews.

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2.8
(120 Reviews)
5
4
3
2
1
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liyan
liyan -Google user
a year ago
I noticed improvement in quality of services since the new owner Tony took over the business about a month ago. Tony's patience and willingness to answer all of my questions made the whole process smooth and stress-free. He went above and beyond to assist me...Read More
Albert Wu
Albert Wu -Google user
Edited 5 years ago
2019-11-05 Update: This UPS now has a new owner, who apparently is very customer-oriented and is knowledgeable of the previous operation's issues. It is now my go-to UPS because it is a convenient location, and the service is great. ------------------------------------- Old review: Doesn’t open on time. ...Read More
Maggie Yang
Maggie Yang -Google user
a year ago
Thank you to Tony for helping me carry my packages!! My packages add up to 75 lbs and Tony helped me carry them all the way to parking lot, thanks a lot!! Definitely will visit again
Sabrina Naiema Din
Sabrina Naiema Din -Google user
4 days ago
This is my go-to UPS store any time I need to ship a package or make a return. They are efficient, professional, and pleasant. I also love that the store is clean and organized. I’m often shipping packages to customers for our small business and...Read More
Ivy Digest
Ivy Digest -Google user
a month ago
Love the convenience of this location which has saved me in emergencies. There’s parking right in front and a big lot nearby. Tony is quick and I highly recommend this UPS store.
Jim Lin
Jim Lin -Google user
6 months ago
Excellent services provided in this location! I have been going to this UPS store for all my deliveries. Yesterday, I had an urgent need to get witness signature. The owner was very friendly and did the witness signature for free of charge.
Aaron Chen
Aaron Chen -Google user
a year ago
I can’t say enough good things about this UPS Store and the incredible service provided by the owner, Tony. From the moment I walked in, I was greeted with a warm smile and a genuine willingness to help. Tony’s patience and caring nature truly stood...Read More
Leo Liu
Leo Liu -Google user
7 months ago
Finally we have a great UPS store in the Cupertino/ Saratoga area. The staff in this store is super friendly, helpful and fast. The store is also very clean and located at a convenient location with plenty of parking.
V S
V S -Google user
11 months ago
The UPS store on De Anza Blvd went above and beyond in servicing our print and binding needs. They were extremely reasonable in price, worked with us until the project was completed to utmost satisfaction and beyond. Their dedication and commitment to customer service is exemplary....Read More
Srinivasa Murthy
Srinivasa Murthy -Google user
10 months ago
Went here for notarization service and photos. The POA forms we had to get notarized required black and white photos that were smaller than the standard 2x2 photos. The notary, Mr.Liyi Mo, was very patient and very helpful. We really appreciated his service. Highly recommend...Read More
Eugene Chen
Eugene Chen -Google user
a year ago
I needed passport photos for a different country, that required a different size than the US. The person who helped me here was very friendly and helpful, and said they could do any size I wanted. He took multiple photos for me and printed multiple...Read More
Salvatore Barranco
Salvatore Barranco -Google user
a year ago
Thanks Tony for helping me learn how to process my Amazon returns. The passport photo came out great also. Good example of a very caring business person. I would highly recommend this place of business and Tony. Respectfully Anna
Allison Lui
Allison Lui -Google user
a year ago
I came to this UPS to do Amazon returns and Tony was very helpful and efficient in assisting me. I had many different return codes and didn’t see that one of my codes required customer packing to ship, but he took care of it for...Read More
Han
Han -Google user
a year ago
One thing I really like about the store is it is open even on Sundays— definitely convenient for us who are busy with families and work. The owner Tony is really nice and very helpful. Everything is newly set up and clean. Love it.
Yuval Scarlat
Yuval Scarlat -Google user
a year ago
Seems that there's a new manager / owner - Tony. Brings with him new attitude. Tony provided me with excellent service! Went beyond the call of duty to remedy a shipping issue I was facing. Thank you!
Vicki Ting
Vicki Ting -Google user
a year ago
Amazing as always!! This is the only UPS store I visit because the service is incredible. I had an issue with my package and Tony completely handled it professionally and quickly. I won’t go anywhere else! 10 stars
Daniel Taller
Daniel Taller -Google user
2 years ago
I needed to return some damaged items that I ordered online. The owner was helpful in getting me the right box/bag for my items and helping me affix the right barcode and labels. He took care to help me choose a smaller box to save...Read More
Thomas Belote
Thomas Belote -Google user
10 months ago
Tony is very helpful and attentive. Very easy to get in and out quickly as this store never has long lines of other locations.
Tony Wu
Tony Wu -Google user
a year ago
Came for an Amazon return but didn't realize that I had to pack the item first. The UPS employee was super helpful and offered to help pack in one of their used boxes free of charge
S Chan
S Chan -Google user
2 years ago
Roby and Shane are the best! They went out of their way to help me resolve my problem in returning an item to Amazon! I will definitely go to this UPS store to mail my packages!

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Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot