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Call Direction Website Reviews

About

The UPS Store is a shipping and mailing service in Tuscaloosa, AL.

The UPS Store Review Summary

The summary was generated by AI, based on reviews.

Conveniently located, The UPS Store at 1130 University Blvd Ste B9 offers reliable shipping and mailing services with friendly staff, making it a go-to spot for locals and students alike.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Facebook: 4.5/5

Trustpilot: 4.2/5

BBB: A+

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Reviews & Ratings

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3.6
(75 Reviews)
5
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Charlie Callari
Charlie Callari -Google user
3 years ago
Every time I go into this store, there’s fast and friendly service. No matter what time of day I go in there, I never have to wait more than five minutes in line. They are very friendly and take care of me within minutes. I...Read More
Trent
Trent -Google user
4 months ago
Workers there are just plain rude. Called them for a package issue and within the first 7 seconds of the call he hung up on me didn’t even let me finish talking. Tried to call back and he said “dont call back anymore”. Rude workers
Jim Batema
Jim Batema -Google user
a year ago
Best Service of any UPS Store I’ve tried. Was given an incorrect address to overnight to, but Ian and team went out of their way to get it returned to the store and then called and shipped it to another state. So hard to find Customer...Read More
Cooper Montgomery
Cooper Montgomery -Google user
a year ago
It is rare to walk in and wait less than 5-10 minutes to drop off a package and get a receipt because they only have 1 register open, but 4 people working. I frequent here and it’s gotten progressively worse over the years. No reason...Read More
Sai Sari
Sai Sari -Google user
10 months ago
This is a crowded UPS. Staff are also rude even the supervisor. If you are in a hurry, specially during rush hour, this is not the place to go! The drop off line should be separated from those that are still packing or sending a...Read More
Meghan Stavros
Meghan Stavros -Google user
a year ago
I have not seen my brother for 3 years. He is currently in the Military stationed in Japan. For Christmas, I sent him a gift since he did not get to come home. I paid a couple hundred dollars to ship this. The package did...Read More
Beth Clay
Beth Clay -Google user
9 months ago
This a 30 minute wait. Worst UPS I've been. Staff and even the manager appears to be rude. Just read the same comment from other reviews. Something to look into, or maybe you need more trained staff.
L.A. Yow
L.A. Yow -Google user
a year ago
The location and the staff. The location is great because I can quickly go on my lunch hour and mail or return an item. The staff are very attentive and quick to acknowledge and help customers check out.
Megan W
Megan W -Google user
3 years ago
I recently brought in a bunch of Amazon returns for processing, and the manager Flin completed the transactions very quickly and then went above and beyond to prevent me from making a mistake that would have necessitated a second trip to the store and generally...Read More
Izzie Dee
Izzie Dee -Google user
2 years ago
We usually drop our Amazon returns here. The local UA students do the same so the staff k ow what's up. They are quick and friendly enough. In and out no problem! Exactly what I need when I want to return my Amazon packages.

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Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot