I have been a loyal customer at Tamale Factory for the four and a half years I have worked in downtown Riverside, but I will never eat here again!I have been going to Tamale Factory about 1-3 times a month, and I always go back...
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I have been a loyal customer at Tamale Factory for the four and a half years I have worked in downtown Riverside, but I will never eat here again!I have been going to Tamale Factory about 1-3 times a month, and I always go back and forth between getting a couple of tacos, a carne asada burrito, and my old stand-by: a bean and cheese with lettuce. Well, about a month ago, I ordered my usual b&c burrito with lettuce, and was informed that I would be charged the price of a vegetarian burrito. A vegetarian burrito comes with the beans and cheese, plus rice, guacamole, onions, cilantro, tomato, lettuce, sour cream.... And costs $3 more!I thought that couldn't be right. After all, I wasn't asking for anything but a little lettuce. So, I went in to talk to the owner. She was completely unwilling to even consider another option! I told her I'd even be willing to pay $1 extra for some damn lettuce, and she still said I'd be charged the full price of a vegetarian burrito!Well, you know what? There are three more Mexican food joints in walking distance that never think of charging me for LETTUCE of all things. I liked the convenience and ambiance of the Tamale Factory, but it's obvious they don't care one whit about customer service. I have ordered food from that restaurant 1-3 times a month for the last four years, but they will never receive another dime from me OR any of the friends I take to lunch!